Gulf Air

KUL-BAH-MCT. KUL-BAH flight IFE not that good less choices of movies. Food good but water was not provided on tray on both service. Crew was not attending call bells. The crew who was serving on our side finally came after almost half an hour waiting and I asked her - she replied that she will serve the water with second service. and we waited for more than 45 min for the second service to start. Upon arrival no crew were at the door bidding us goodbye but instead busy packing their stuff. BAH-MCT served a box of snacks and again no water provided.

Larnaca-Bahrain-Dubai was the worst flight I have experienced. Delayed 6 hours outbound (BAH- DXB) and delayed 30 hours inbound only for the flight then to be cancelled with no explanation - we got transferred to direct Emirates flight. Outbound the plane was dirty the seat was broken. Also it was obvious to everyone that certain people were smoking in the toilets. This was noticed by two FA's (as they were speaking about it beside me) who proceeded to do absolutely nothing about it!

DXB-BAH-BKK in Falcon Gold on an A340 and an A330. Inconsistency is the name of the game with Gulf Air. From a premium cabin point of view Gulf Air has three main problems - its aircraft crew and its catering all range from top notch to very poor. DXB-BAH an old looking A340 featuring an equally old and completely outdated interior - legroom in the former First Class seats in row 1/ 2 seemed quite spacious legroom in the four rows that used to be Business Class is very poor. This is Business Class the way it used to be 15 or 20 years ago. On the 55 min flight to Bahrain a small warm meal was served with beverages. The crew was professional and friendly service. In Bahrain I spent some time enjoying the Business class lounge where plenty of food and Champagne was available. BAH-BKK to Bangkok I had seat 1F in a seat I knew from when it used to be First Class. A330s of Gulf Air feature excellent premium cabins although there are always technical problems with the seats. Seats in row 1 and 2 with plenty of space and privacy. Friendly and professional service was provided by flight attendants. A full dinner service provided with continental breakfast before landing. Meal is nicely set up with no use of trays but food presentation and taste could be improved. While plenty of drinks are provided it would be nice if wine was poured from the bottle in the cabin rather than in the galley. Gulf Air claims that sleeper suits are provided but none appeared on this flight. Gulf Air has work to do in terms of quality and consistency but with competitive fares they remain a good value for money choice.

Was booked LHR to BKK but had to cancel due to FCO advice due to violence in Thailand. No refund due to type of fare however Gulf Air are refusing to refund government taxes (£300). Have written to CAA who indicated they are inundated with complaints against this airline. Have tried to call Gulf Air 41 times (8 occasions I got through and once they realised I wanted money from them they hung up) I have actually got recordings of their appalling bad and rude customer service.

CDG to BAH return. Booked on Business was put in Falcon Gold which is the former 1st class. The 8 front seats on the A330 although well worn are comfortablek. With the help of the stewardess managed to lay flat during the night flight but took care not to touch anything until breakfast. The maintenance is obviously poor as I was not the only one with this problem. IFE is not to today's standard (limited choice of films and language and you have to wait for the film to begin without knowing when it will). Breakfast good but the meal on the in-flight was definitely not first class and wines were lower range. Crew in this cabin was nice both ways. No bar open between services. All in all not what you expect from 1st class.

CAI-BAH-DXB in Y class. Check in at CAI was smooth. Cabin crew seemed generic and left no impression despite a relatively light load. A340 is by now unbearable and I do recommend against flying GF on their A340s. Wonky IFE bad seats shabby interior make for a really bad experience. Catering was quite poor - the main was alright but salad/desert were terrible. No bread or butter to be seen. Cabin did not give each passengers their own soda can which I find disappointing considering the amount of money a ticket costs. Transfer in BAH was smooth and efficient and I would rate the transfer experience ahead of DXB AUH and even DOH. More seating space in BAH than there was a few years ago. Second leg was an A330-200 better interior snack box more worthwhile and friendlier crew. GF really does need to re-motivate its employees and get rid of those A340s. I find QR to be the better airline although it isn't quite value-for-money as GF is.

London Heathrow - Bahrain. Flight wasn't full so I found a 3-Seater at the rear end of the A340 and slept. Breakfast was great and attendants professional. Gulf Air needs to replace their aging A340.

BKK-BAH-DOH-BAH-BKK. Probably the worst airline I have ever flown on. I appreciate the A340's are old but there is no excuse for not having hand soap in the toilets or having a faucet that is covered with masking tape so the water flows smoothly - left side toilets in front of seat row 33. There is zero cleaning taking place during the flight and the staff sat at the back and talked throughout the flight without offering service or maintaining the cleanliness of the plane. Paper was heaped on the floor in the toilets and there was limited water. Although staff are pleasant they do not seem happy - god knows how they are not embarrassed to work with such a poor quality airline. There also did not seem enough staff on the plane - during the safety presentation we only had one person in our cabin to do the usual safety seatbelts exits lifejacket routine. My headphone jack did not work on the way back and on the way out it was like being in the 1980's with the poor IFE. Thankfully the plane was not full so I had a whole row to myself to sleep. Its hardly surprising the plane was not full - it was one of the most disgusting plane-rides I have taken - definitely not a three-star airline. At Bahrain airport we were delayed one hour on the BHR-BKK trip and the gate was changed from 35 to 32 during the middle of loading.

DOH-BAH-DOH delayed for one hour on departure from Doha because the fuel was too hot so they needed to add more fuel to cool it down. I think it is Gulf Air trying to save costs by not refueling in Doha service was average. Outbound flight on A320 the seats were comfortable and the meal was good. Flight attendants friendly inbound flight on time and on A330 very comfortable.

Bland would be a good resume. I flew economy from Paris to Bahrein and back. A330 looks far from new inside. The seats are similar to Air France economy ones (in other words okay for very small people) - on the way in there was IFE my headset was not working the replacement neither and I had to use my own. On the return one we were on 1st row had more legroom but had to do without IFE at all! Crew does the basics of the job and service acceptable. Food acceptable for economy. If there was any other solution I would not go back on Gulf Air.