Garuda Indonesia

Abu Dhabi - Amsterdam. Ticket had EY code as a codeshare. Journey was nice but there were some issues. First of all the entertainment was jammed. It was hard to click at the screen and use this. Hard to change movie or anything. Food was nice but there were no any alcohol beverages. Airbus A330 as usual is a comfortable airplane. Flight on time.

DPS-CGK CGK-MES MES-CGK. Was expecting all flights to have the Entertainment System as advertised but it was not. Hopefully soon. The rest was great.

JKT-SOC Flight GA220 on May 20th 2013 on B737-800 last month. The aircraft was very nice clean helpful stewardesses with smiles. Good inflight services. I will recommend.

Jakarta - Singapore (29 June 2013). Meal was horrible earphones were not working on one side volume was hardly audible. Service crew were simply lifeless and lack of warmth. Not even a budget airline like AirAsia provided such disappointing experience.

Denpasar to Hong Kong return. This really was a tale of two flights. Outbound the crew semi interested I asked for a wine with my lunch. None on the trolley when it did arrive it was in a paper cup. AVOD was a little difficult to navigate using the touch screen. The return leg was a complete reversal. Attentive smiling crew a glass of wine served at the same time as dinner. Good flight times and price for this route.

CGK-ICN vv. Very good experience on board on time great services and good food although on ICN-CGK stint everybody was forced to have only one choice. Decent leg room and seat comfort but the cabin temperature was too cold on CGK-ICN stint. Unfortunately our great on board experience was not along with the booking process unlike the other major airlines including low cost carrier that allowed you to make seat selection during ticket purchase with Garuda it was impossible to do that. No facility for web check as well.

CGK-SUB using Boeing 737-800NG aircraft. Got upgraded to Executive Class for CGK-SUB service. A very pleasant check-in service for all Garuda Indonesia's Executive Class passengers including me. Though boarding procedures in CGK were a little confusing due to changing gates successfully managed to depart on time for this service. On- board the aircraft seats were very comfortable with pretty decent legroom. In-flight entertainment needs larger screen such as on A330s. Food much more plentiful than in Economy Class. Overall the experience on this domestic service was pretty impressive.

3 domestic flights. SUB-DPS DPS-JOG JOG-CGK. Check in very efficient at every location although the waiting area at Bali left a lot to be desired. All flights were in modern clean aircraft and the in-flight service and communication was excellent. The efficiency with which they served a snack on the 35 minute flight to Denpassar was impressive!

B737-800NG and 800 series. Very nice and tidy cabin FA's were very polite and helpful very patient with children. Comfortable cabin but on my last flight the cabin was hot prior to take off (737-800 series) but it got better in the air. Food was ok (stuffed bread) and welcome drink served soon after seatbelt sign was off. Overall all my flights were quite nice.

Yesterday 11 June I flew business class on GA 417 from Denpasar to Jakarta. The in flight service was excellent we left on time clean new plane and good food but on landing the ground handling was extremely bad. After disembarking we had a long walk through the terminal and then had to board buses this is normal but still irritating however this time we had to wait a long time for the buses to arrive a small executive bus arrived first and business class passengers were pushed aside by everyone trying to get on the bus at the same time until it was so packed that it became unsafe. No Garuda ground staff were supervising. The Jakarta terminal procedures for incoming Bali flights have always been bad for years.