Frontier Airlines

✅ Trip Verified | Will never fly frontier again. Their carry on policy is ridiculous. They charge a ridiculous amount of money for their carry on policy. I brought one personal item onto the plane and I was forced to pay for it to be a carry on even though it fit comfortably below the seat. The seats are uncomfortable, the crew is not very friendly, and overall my experience was not worth the money I paid for this flight. Immensely disappointed in Frontier. They brand themselves as a cheap option, but when you add up all of their hidden fees it is just as much as flying Alaska, Southwest, or Delta. Wouldn’t recommend the airline to my worst enemy.

✅ Trip Verified | I am writing to express my deep concerns regarding the frequent flight cancellations that I have experienced with Frontier Airlines. While I understand that occasional disruptions can happen in the aviation industry, the consistent cancellations have resulted in significant inconveniences for me, causing not only lost vacations but also disruptions to critical business meetings. Over the past several months, I have booked multiple flights with Frontier Airlines, only to have them canceled at the last minute. This has not only led to the loss of non-refundable accommodations and wasted travel expenses but has also negatively impacted my personal and professional life. When people book a flight with any airline you are expecting them to provide a reliable and efficient service, especially when it comes to business travel. However, the recurring cancellations have eroded my confidence in Frontier to have the ability to meet its commitments. I recommend everyone not to buy a flight or any package that they offer.

Not Verified | Me and my wife were allotted adjacent seats in the boarding pass and asked to move to different seats, we were told if we do not move we will forced to get off the flight, we were very embarrassed.

✅ Trip Verified | In December 2022 my wife's flight out of Conn. was cancelled at their suggestion after delay which would have caused her to miss a connecting flight in Atlanta. Her luggage had been checked earlier. When she went to retrieve her bag it was no where to be found. A lost bag complaint was immediately filed. Frontier staff stated they thought it had to be stolen by another passenger. Twelve days later we were contacted by Houston airport to arrange pick up of a bag reported missing 12 days earlier. Houston Frontier had no clue the bag had been reported missing. We had to request that the bag be flown back to Conn. We filed claim for $100 worth of dated medication boxed to large to carry on the plane so it was packed in luggage. That claim was denied because my wife never got on the plane which makes no sense at all. Customer service was chat only. In addition to lost luggage we also lost $400.00 car rental which would not reimburse. Luckily the hotel credited us.

✅ Trip Verified | I will be sure to never fly with them again. While calling zones to board, only 1 man was available to check boarding passes, he made every single person in line check their personal items in the size crate, no matter if they had a purse, backpack or whatever. It held the line up tremendously, till the point where he's yelling saying "yall only have 30secs to board" with about 6 people still in line and currently forcing someone to size a booking (which I've noticed is $100, if it doesn't fit). Secondly, while flying, I never in all my days of traveling, seen a flight attendant get upset and rude because you asked for a napkin, I never experienced a rude flight attendant period, so this was one for the books. I hated that entire experience, mainly for the other passengers, they were experiencing way worst things than I was. So sad. The seats are incredibly uncomfortable, my back was still sore 24hrs after getting off the flight.

✅ Trip Verified | I arrived at the airport an hour before my flight and was told the flight was closed. I tried to talk to a manager and was told no. I tried to get a boarding pass and couldn't. I was told the flight was over-sold. I paid $381 and that did not include luggage and I had none. I was not able to reschedule. I was supposed to photograph my aunts wedding that night. I missed the wedding. It was a disaster. The airline will not give me my money back or even a voucher. I will never fly with them again and would not recommend anyone else to fly with them either.

✅ Trip Verified | Paid for round trip plus checked bags, arrived at counter an hour and a half before boarding. They told me I missed my flight. I asked how that could be, and they said I should have been here 2 hours before. The app wasn't working and would not allow me to check in. I had plenty of time to check my bag, go through TSA, and board the plane on time. The counter workers took great joy in telling me that I could not check in and there are no refunds. I had to buy another ticket from American Airlines for almost $300. I will never use Frontier again. It's not worth it! You will end up paying more in the long run!

Not Verified | They overbook flights on purpose. You are not valued other than the money you give them and then you are stuck at the airport for 24 hours. Just spend more its not worth it.

✅ Trip Verified |  My worst experience. I showed up an hour and half before my flight waiting to check in and they told me I couldn’t get on even tho I was an hour and a half early. I ask for a refund and they told me I couldn’t get a refund and that I need to purchase a new ticket. I ask for the management and I waited 2hrs while my flight was nearly gone and still no sign of a manager or a supervisor. The workers are very disrespectful, young and inexperiences and has no respect for customers. I felt like I was scammed out of my money.

✅ Trip Verified | Completely not worth it. Nickle and dime you for everything. Even your carry-on luggage. Heightens stress. Scam vibes. First and last time flying with Frontier.

✅ Trip Verified | The worst airline I ever flew with. They cancelled the flight with no notice sending me a boarding pass then when I got to the airport the flight shows cancelled. No agent at the desk to help book you on other flights, no phone number to get a human to deal with the inconvenience the only way to contact them is via WhatsApp which is ridiculous. The first person I get to chat with was clueless and didn't even try to help. The second person offered me a refund of $28 for one way and a voucher of $100 my whole ticket cost $400 how is a one way refund is $28 and a voucher for what I would never fly the airline again. I had to buy a one way to Denver for $800 to go home at the end. $28 refund for a trip that cost me stress and $1200 and to this day no email or someone I could reach to deal with all of this. I understand its a low budget airline but still you have to at least get a proper customer service. I would never recommend this airline to anyone I flew Spirit a multitude of times and they were much cheaper and better customer service than Frontier.

✅ Trip Verified | Very unprofessional and frustrating experience. I have used Frontier a few times with no major issues, despite the bare bones experience. This time I was scheduled to fly to Las Vegas from Dallas. I was at the gate over an hour before boarding was scheduled to start. The flight was delayed by about 10 minutes, which is not a huge deal, and then they finally started boarding very late. They called Zone 1 to board, and I was in Zone 3, so I waited until Zone 1 completed boarding, assuming they will call the rest of the zones to board. After Zone 1 finished boarding, I was confused about why they didn’t call the rest of the zones. My AirPods were dead so it wasn’t like I was distracted and just didn’t hear them. Well instead of calling any other zones, I saw the gate agent closing the boarding door! Other people were obviously upset as well but the gate agent seemed frazzled and said “I’ll have you removed” to anyone who asked her why they didn’t call the rest of the zones for boarding. This caused me to miss my flight as well as my connecting flight. I had to purchase an exorbitantly priced one way flight home at the last minute so I can get home in time for work. This is a messy airline - use at your own risk.

✅ Trip Verified | I injured my foot but I already scheduled my trip, same day going and coming. So I ordered wheel chair service. The Frontier 10.57 departure was almost one and a half hours delay. I was already operating on a tight schedule. 10 57 arriving in GA 1.30. I had a 3.00 and 4. 00 pm appt to catch my flight 7.30 pm coming back to New York. Mind you the ticket agent kept changing the time of departure depending on who asked her with no definite answer. I asked the flight attendant if she could make sure I was off the plane first. Incidentally I was seated in the first row right isle seat. She called me hunny, with a condescending rude tune, while smiling , telling me frontier only deal with frontier matters. I asked her if she couldn't call ahead, when we land, to make sure the wheel chair service was at the gate when we land so that I could get to my appointments on time. In the same way she said hunny you have to wait until you reach Georgia. I had my little bag and she told me I had to put it in the overhead bin. I asked her since it was small could it fit under the seat. While smiling she said No but she could switch me with a seat in the back of the plane where I could fit it. I told her I didn't pay 34 for my seat to be placed in the back of the plane. She was also rude to a man trying to switch seat and I decided to report her. So I made the mistake and asked her name. She smiled and smurked. I asked about the spelling and she smiled and said spell it anyway I like. I told her I wanted the correct spelling and she asked me why I said because of your attitude you are a very rude person. She walked away and went into the cabin leaning over smiling and talking to the captain. He then came out the aircraft on his phone. Then she came out and pull her coworker to the side and the next thing I knew. I was being asked to leave the plane. I asked why, and I was told because I was rude to the flight attendant. Although I had a witness beside me shaking his head and saying no they told me I had to come off the aircraft. The captain nor the flight attendant spoke to me about anything. She realized I was about to report her so she had me escorted off the plain. Let's just say I'm out thousand of dollars. I would never under any circumstances take Frontier airline again. They also have allot of unhidden fees pay attention guys to your online check in. Travel with a reputable airline whose staff has class. As for me never again. I was then told I had to walk back without the wheelchair. I had to Insist I couldn't walk then a wheel chair arrived.

Not Verified | This was the worst flight I have ever been on in my life. Flight was scheduled to be Las Vegas to Philadelphia then after layover to Charlotte. We were not advised of a canceled flight and the customer service lady was extremely rude. Her comment was after we asked for something in return for their lack of communication "I can cancel all yalls tickets" totally uncalled for. I will never fly or recommend Frontier Airline to anyone

✅ Trip Verified | I recently had the unfortunate experience of flying with Frontier Airlines, and it was incredibly disappointing. My flight, F9 2271 from New York to Atlanta on September 24th, was plagued by a series of issues that left me deeply frustrated. To begin with, the flight had a substantial delay of over an hour. The real problem, however, emerged during the boarding process. The airline staff, who seemed ill-prepared and stressed, mishandled the situation. The announcement that the flight would be canceled if not airborne by midnight added unnecessary tension for all passengers. My frustration reached its peak when I realized that the Frontier Airlines mobile app had deleted our boarding passes due to the delay, rendering them inaccessible. Despite completing check-in at the airport, the boarding passes mysteriously vanished from the app. This issue was poorly managed by the staff at the gate, who were both unhelpful and rude. What truly bewildered me was the sudden demand for a $25 fee per ticket to reprint my friends' boarding passes, even though I had just received mine without any charge. This arbitrary fee felt like a punitive measure rather than a reasonable solution to a problem caused by the airline's delay and app malfunction. In summary, my experience with Frontier Airlines was marred by delays, poor communication, and unprofessional behavior from staff. The arbitrary fee for reprinting boarding passes added insult to injury. I sincerely hope the airline addresses these issues to improve the overall passenger experience. My advice to future travelers would be to carefully consider their choice of airline, as Frontier Airlines left me deeply disappointed and frustrated.

Not Verified | Boarded on time at 1830 hours - been on plane waiting to departure for over two hours! - Not one associate has provided us any status or reason as to why? - Notifications have only be given to us customers through phone which is unacceptable - last time taking this poor airline - photo attached shows people walking back and forth, tired from sitting for two hours.

Not Verified | This is my fourth time flying Frontier Airlines I have been delayed twice. The first time I was delayed Elp Paso to Las Vegas back in May and I got no compensation. It was delayed about 2 1/2 to 3 hours then I’m delayed today again for four hours and we get a $15 voucher which we can’t even use Unless we have money on a debit or credit card then you reimburse us which is not even right. There are people that have limited amount of money and they can’t buy anything.

✅ Trip Verified | Terrible service. They cancelled my flight two nights in a row, at the last minute. I made the trip out to the airport twice only for them to cancel both flights at the last minute.

Not Verified | Worst experience traveling I have ever experienced due to Frontier. They canceled the flight last minute while we were in the middle of the 2.5 hour drive to the airport. We got spots on the next flight out for 6 hours after our original flight. Then we had to wait in the airport for another 2 hours before we could even check our bag. When trying to check our bag, we were informed that the flight had been delayed another 13 hours. At that point, it was 3 pm, past our check-in time to our hotel, and we were being told that we wouldn't even fly out to Las Vegas until 6 am. 9 hours before we were scheduled to go home. We ended up canceling our trip all together and driving another 2.5 hours home. After all of this, the best they offered without asking for a refund was vouchers, as if I would ever fly with them again. They have cheap tickets, but they come with cheap customer service. I am still battling them for compensation for the time and money wasted trusting them with our travel plans. Not worth it. I rated them on cabin experience, but only because they were required fields. I never even got to TSA.

✅ Trip Verified | Flight was cancelled and no one communicated. Initially was told they had a gate change. We arrived at the new gate and it was for a different flight. Went back to speak with a Frontier representative and they insisted the gate changed. After some back and fourth they figured out the flight was cancelled and rescheduled for 12 hour later. No empathy or attempt to help. I regret ever flying with this airline. Lesson learned. I wish I would have read reviews before deciding to fly with them. No customer service or consideration for the passengers.

✅ Trip Verified | My best word to describe Frontier Airlines is crooks, the dishonesty is apparent. I booked a flight from Cleveland to Las Vegas with a 1 hour layover in Phoenix. We departed Cleveland at am instead of the scheduled 8:45. We were given multiple reasons for the delay which included maintenance and fueling. Then we get to Phoenix and are told there's no flight to Las Vegas except Saturday. Which is a 19 hr flight that lays over in Denver. Then they recommended I get a refund and try Southwest or rent a vehicle. When I asked how fast was the refund I was told immediately depending on my bank. When I put in for the refund it says up to 7 days. So I'm in Phoenix instead of Las Vegas trying to figure out how I can still enjoy my vacation and make it home to Cleveland.

✅ Trip Verified | The flight was delayed by almost two hours less than an hour before boarding and no one in the airport knew, tons of confusion and chaos ensued. Zero help at the counter, zero information, and all of this was after they nickel and dimed us for absolutely everything. Never flying Frontier again.

Not Verified | We booked a flight on 9/1/23 to flight for our great granddaughter's birth for me, my wife, my daughter and grandson to be there for our granddaughter's delivery but the baby came out on September 1 and we cancelled the flight within 2 hrs of booking. Frontier did not refund our credit card charge instead charged "cancellation fees" and the customer service representative told us we have a $69.91 credit to our next flight. I rather eat the credit than to fly again with them! We are retired and living on our retirement income and this airline did not care.

Not Verified | I will never fly with frontier airlines again. A friend of mine told me to try them we booked our flight months ago and find out the day before that we have to pay an additional $140 round-trip to sit together this is done intentionally and it is considered a hidden fee. They have done nothing but Milk us with hidden fees. They charge you for carry-ons and everything, and not customer friendly.

✅ Trip Verified | Worst company. Charges for bag more than for ticket. Everything is uncomfortable. I'll never use this company. Staff so angry. Memories is left so bad After flight.

Not Verified | I had a 5:00am flight out of DFW, and never received a check in email. I contacted customer service and they told me the flight had been canceled and to contact the agency I booked thru. The next day I contacted frontier again because the agency said they needed proof that the flight was canceled. Frontier agent said they had no record of my cancelation and said they didn't have my email address to send the check in info. They were not helpful at all, and could not care less what I was saying. Please know that these flights are cheap for a reason, so please stay away. I will never fly thru them again.

✅ Trip Verified | Flew out of Laguardia, NY on 9/14/23 at 11 pm. Passengers crowded entry to plane even though only zone 1 called. No airline crew prevented other Zoned passengers from blocking entrance. Our plane arrived in Dallas at 1:14 am and the pilot kept telling us our gate was changed 4 times. We ended up being held up in the plane for an hour and a half. No apology, no refunds. We were so glad to get off of that airplane. We bought the stretch seats so we actually paid for what a bigger, more prioritized airline ticket would have cost. Never fly Frontier!

Not Verified | So far Frontier has been awesome. I travel light so that makes it easy. I've got a bag that I know is personal item size. And a carry on that maxes out the size in case I want to pay a little extra to bring more. I love it, super clean and courteous. I just wish they flew direct to LGA, Islip is like nowhere. It helps to be near a hub too.

Not Verified | I flew frontier today and my honest review is a 6/10. I’m giving it this rating because of the flight attendants and how you have to pay for everything as an “add on”. If you’re travelling with just the clothes on your back and no carry on then the price and comfort is just for you. Once you start adding carry on bags or checked bags, that’s where the dollar signs come into play because they will charge you for what ever they can. Seat wise, the seats were a smidge hard but the distance between seats/ leg room makes up for having a sore bum cheek after the flight. Unfortunately they do not provide service on the plane unless you pay for the food or pay for the drink. The flight attendants are completely awful, they come around maybe twice to check on you or collect garbage but out of the 2 and a half hour plane ride we had the flight attendants sat and stood at the front of the plane for about 2 hours and 20 minuets of the flight and talked to each other the entire time. Another thing that caught my attention is that the flight attendants are 1 row in front of me (seats were empty) yet they are making fun of the pilot saying “he must not know his math that good, his calculations aren’t correct”. If frontier had uniteds flight staff then they would be a 10/10 company. One last thing is they have no wifi and no TVs. You have to download either movies on your phone or sit there and count the clouds you pass by. All and all I’d rate this company a 6/10

Not Verified | Frontier had more convenient flight times for our needs, so my wife and I (both very experienced travelers) decided to fly with them, even though we are well aware of the upcharges for carry-ons or seats or a paper boarding pass or for talking with an agent, etc., etc. The outbound flight was satisfactory and arrived on time. The return flight was canceled without notice or recourse, leaving us stranded in Fargo, ND on a Sunday morning with no hope of a seat on another flight even on another airline for several days at least. There was no Frontier gate agent at the airport to handle stranded passengers, and no assistance could be had by phone or internet. Frontier did refund our return fare, but we had to spend $541 for a 24 hr car rental, then spend 14 hrs driving 900 miles in order to be back in Denver for work on Monday. Guaranteed that we will never consider Frontier in our future travel plans.

✅ Trip Verified | Please do not fly with them. Cancelled my flight twice and when I finally boarded a plane, it was delayed for almost 3 hrs. They have no live agent to chat with.

✅ Trip Verified | Always late!! Absolutely no apology. Last minute gate changes. It’s a poor show. Won’t be using again. The staff are great but operations suck!

Not Verified |  I bought their Go Wild Pass. Don’t you make the same mistake. Frontier is awful. Always late, and you are minutes away from scheduled Boarding, and THEN they announce a two hour flight delay. As if they didn’t know they were running late two hours earlier!

✅ Trip Verified | This is my first time flying frontier and i will never fly with them again. Flew into Vegas at 5:45 am and was taking a connecting flight to Oregon at 8:13 am (via frontier) which had a 2 hour layover, frontier delayed the flight by an hour then ultimately canceled the flight and re-booked the passengers for a 7:20pm flight. Since I've been sitting her waiting on my 7:20pm flight, they've delayed 2 more flight. This was the worst experience ever, frontier really needs to get it together.

✅ Trip Verified | This was my first time flying Frontier Airlines and this will be my last. My flight was delayed three times in a single day and the last time I didn’t receive a notification until close to a half hour after the time our flight was supposed to take off. I feel like my time was wasted/disrespected by Frontier Airlines.

✅ Trip Verified | This is hands down the worst experience and the worst airline I have ever flown. The gate agents, for the most part, are some of the worst in the industry I have ever seen. The way people are treated is awful. The personal item policy is fine, I have no problem with it but I watched them belittle people over something that fit except for a strap literally less than I would guess a couple centimeters over the line at the top and they would not let it on without paying a huge amount. There was another person in their party that had room so they were going to take the black strap off and put it in their partners bag and the agent literally would not let them stating they were not "together". I watched these two people literally sitting together the entire time. Because of what we saw when our passes all run out my family will never fly another frontier flight again as long as we live. Frontier should be ashamed of itself for the treatment of passengers. Their personal item policy, again I am fine with but to charge someone for a wheel or a strap? The bags fit in their ridiculous box. From the staff through the policies, save yourself the heartache and sadness of witnessing what I would consider all but verbally abusive actions of a power trip airline with the worst policies I have ever seen. This really was the worst airline experience of my life.

✅ Trip Verified | This airline is a joke! First and definitely last time! Please save yourself the stress, headache and hidden charges! With all what you have to pay for you might as well go with a more reliable and popular airline. Frontier expects you to pay for check-in at their counter, your handbag, your carryon bag, your checked in bags, your seats, what’s next the air on board too! After paying all these ridiculous fees I was charged $99 to walk on with my handbag because it didn’t fit in their ridiculous size box with purchases made in departures. The agent was rude and mean and disrespectful. Made nasty comments to us. We were given 2 ridiculous seats on tickets both together. One in the front and one in the rear. Now why would we want to seat apart as a traveling couple, gimmick 2 trying to get you to pay for seats together, absolutely ridiculous! The aircraft was practically empty and every couple who didn’t pay had the same scenario. There should be some kind of regulations and sanctions on this foolishness. If you value your hard earned money do not travel Frontier! They are a joke! They’re always late, the aircrafts are cheap, poor and ancient. I wish I had known before I did this because as someone has traveled for 40 years this is by far the worst experience ever!

✅ Trip Verified | I booked a flight from Denver to Las Vegas for the Labor day weekend. I booked these tickets back in April of this year for a 1pm departure from Denver. During the coming months my flight departure changed on both of my round trip tickets. Now I was leaving at 8am and not leaving Las Vegas until 7pm, which was planned for 10am before. So we showed up way earlier and could not check in our hotel for hours due to this, that was the start of our vacation. When booking I did not choose an advanced seat due to the extreme pricing for that, I did however pay $60 both ways for a check in baggage. So when I went to their self-check bag monitor it would not allow me to check my bag, I asked the agent there and he told me since I did not have a confirmed seat, that I could not check my bag, he pointed me to a longer line then the self check and said I need to talk with an agent over there. After waiting for over an hour to finally get to the agent, I was told that they have to charge me 25$ for agent assistance. So I told them what happen, it was not my fault at all, I bought my bag in advance and since I did not buy the advance seating it should not have anything to do with my check in bag. So she got someone else who was able to help us out and not be charged for that stupid fee. Now coming back I started to look to see if we could get an earlier flight since they pushed it back months ago and the hotel kicks you out at 11am. To my surprise the earliest flight was the one we were on, 7pm. This started to bug me, when I bought the ticket they had at least 8 other flights from Las Vegas to Denver on this day, so I decided to ask other people waiting for the flight what time was their original departure and for almost everyone I talked to, their tickets got pushed back to 7pm. This got me thinking that Frontier most likely does this with all their flights, they show these flight times trying to catch as many people knowing that they will not fly those times and move everyone to one flight to save money. After sitting there for over 3 hours waiting for the time to board our flight, I become worried when it was 30 minutes till departure and there was no movement at the desk, no-one was there. Then someone came up and told all of us waiting that the flight had changed gates, not only gates but was in a different terminal. We hurried up to get to the gate, having to wait on a passenger train to take us to the new terminal, When we got there, they had already called all zones, I dont really care for the zone thing, but others may have bought a zone "upgrade" and it would not have mattered. Once we landed back in Denver we had to wait on the tarmac until we could get a gate to park in, due to our gate being used by a different airplane. We waited around 20 more minutes and finally was able to pull into the gate, but wait there's more, there was no one there to drive the gate bridge to our plane. We waited another 20 minuets for that to happen. After this flight I canceled my membership with Frontier and will never fly them again. They tried to save money by reducing the customer service and it shows. I hope more people realize how bad this company has gotten, and they try to penny pinch as much out of their customers and until people stop using them they will continue with this.

Not Verified | I recently had the opportunity to travel with Frontier Airlines, and I must say that my overall experience was quite disappointing. The flight I was scheduled to take was delayed multiple times throughout the day, leading to its eventual cancellation. What made matters worse was the lack of clear communication and support from the airline. Despite waiting at the airport for over 7 hours, no one from Frontier Airlines offered any meals or refreshments to the stranded passengers. It was disheartening to see the lack of attention to basic customer needs during this extended wait. To compensate for the cancellation, Frontier Airlines assured us that they would provide a hotel stay for the night, as the flight was rescheduled for the next day. However, despite the cancellation, we have yet to receive any details or updates regarding the promised accommodation. This lack of communication only added to our frustration and discomfort. Furthermore, after waiting an additional 2 hours at the airport, we still haven't received a confirmation email for the hotel stay. The prolonged wait and the uncertainty surrounding our accommodation have significantly impacted our travel plans and overall experience. As a customer, I believe it is essential for an airline to prioritize the well-being and satisfaction of its passengers, especially during unforeseen circumstances. Unfortunately, Frontier Airlines fell short in this regard, leaving us feeling ignored and undervalued. I sincerely hope that Frontier Airlines takes this feedback constructively and works towards improving their customer service and communication during flight disruptions. Traveling can already be stressful, and it is crucial for airlines to provide timely assistance and support to ensure a positive experience for their passengers. Overall, my experience with Frontier Airlines was marred by flight delays, a lack of communication, and unfulfilled promises. I hope that my review serves as a constructive critique for both the airline and potential travelers.

Not Verified | Absolutely worst airline I have ever flown! We will never use Frontier again! We flew from Seattle to Vegas, that flight was 1.5 hours late! We almost missed our connecting flight to Tampa. They were closing the doors as we were running to get to there. Then 4 days later, our return flights began in Tampa to Vegas, where we had a 5.5 hour layover. Roughly 2 hours before we board the flight to Seattle, we receive an email asking us to change our flights from the 6:10 am departure to a 4:30 pm departure. We politely declined, as we were already spending 5.5 hours in the Vegas airport. They lost one of our checked bags. Then told us it was put on the next flight. We spend all day trying to get ahold of Frontier. Much to our surprise, unless you are standing at the airport, there is no live human to speak with. Everything is all online. Around 7:15 pm, still no word, we finally got ahold of a representative via chat. We were told to go back to Seattle to pick up our luggage. So another 2 hour drive back to Seattle, we show up and no luggage and no one around to help. After stopping several TSA employees, we were standing there completely defeated. So we take a chance on someone being at the ticketing counter. Much to our surprise, there was! As my husband is on the phone with Rena (who was absolutely useless), the gentleman at the counter smiled and told us they had found our luggage! Out of every person we spoke to, he was the only one who was patient with us (as we were both angry) and did everything he could to help! We didn’t catch his name but he needs a raise at the bare minimum!

Not Verified | How can they be entirely web based and have a glitch in their system that does not allow you to book a flight for a child between ages 2-5. I kept getting error and went kinda crazy. Then I spent over an hour on a slow chat to get the flights booked.

✅ Trip Verified | We used to fly Frontier a lot and had no major complaints. This past year they have really gone into the toilet. Flew them four times in the past month. Every single flight was delayed, significantly delayed. We tried to switch to different flights/different airline but Frontier does not even have a customer phone number-it’s absolutely ridiculous. The flights are cheap but honestly, my time is worth more than that and I will not be using them anymore in the future.

Not Verified | This airline is absolutely terrible! They don't provide any helpful services or make any effort to make the customer experience better. They charge exorbitant fees for everything, I mean everything! And to top it off, you have to check in online before you can even use the kiosk. It's absolutely ridiculous! I will never, ever choose to fly with this airline again.

✅ Trip Verified | It was horrible service. I do not recommend this airline at all. Flight was cancelled two times. It happened with my family last time too. Always problem with this airline. Workers who is giving boarding pass were so rude. When flight was cancelled, Frontier changed my flights without asking me to very late hour and then asked extra $99 to get a earlier one. Even in check in time, they took $25. Everywhere check in is free but they are charging you for that. Very poor customer service and always problematic with flights.

✅ Trip Verified | We were family traveling with 2 kids infant/toddler and staff at gate E20 Sep 10th 8.40 flight made it very difficult. I was holding baby in my hands and gate staff asked me to open diaper bag checked twice asked if any of the thing’s from my husband backpack put it in the bag while he was rearranging his stuff in the backpack. Our check in bag was having 37 pounds and have space for 3 more pounds. We are both having our laptops and chargers along with baby stuff for 2 kids. They humiliated and threatened that we can’t board the flight or asked me to board with 2 kids and leaving husband behind. No respect for customers and were rude. I would never recommend to anyone. No support for parents Traveling with kids

✅ Trip Verified | First of all our 1st flight was delayed over 5 hours, the gate agents are rude and there is no phone number to call. The weather was perfect and we were not given any explanation this delay. Caused me to lose my car rental and deposit. The flight back home was also delayed so say they couldn’t get gas in the plane. We were a group of 6 traveling everyone else received a refund except me when I did the chat the rep was more worried why I didn’t know the other passengers last name and info and I’m like we work for the same company but different markets why would I know their information. The worst part of all they don’t even care about the bad reviews.

✅ Trip Verified | Frontier Airline has a massive punctuality issue so I shall add to the endless list of grumbling complaints that are all well deserved. The airline departed exactly 3 hours late on a flight from Las Vegas to Houston. Now, while on board, several excuses were made as to why we couldn't depart on time. Imagine everyone's delight when the fuel got too hot so we had to head back to the terminal and deplane! It seems like they enjoy sitting on the tarmac listening to passengers get mad. That brings them joy apparently. The alert sent to my phone said bad weather was to blame. Nope, weather was clear. Bottom line is, book this airline at your own risk. Imagine being this tardy at your job or college or whatever, you'd lose your job. Frontier airlines tho? Tardiness is praised and accepted and is probably their corporate motto.

✅ Trip Verified | Booked a flight and purchased a bundle deal that included a checked bag, carry-on bag and seat selection. Choose an exit row seat (12A). As boarding was about to begin gate staff announced they had three exit row seats available and those passengers that met the criteria could have them for free. Wait, I paid for my seat selection and they were giving these seats away at no charge? Of course I am going to approach the gate staff and inquire if those of us that paid for exit row seat selection were going to be refunded/compensated as now a premium seat was made available for free. Needless to say i was rudely brushed off. Commented on Frontier Social media and was requested to DM the customer service department. Chatted with Frontier agent, who was patronizing and offered $5.00 in compensation. I guess it was my mistake in buying the bundle. I asked for $55 (the cost of the bundle that i would not have taken when free premium seats were handed out for free) in compensation which i felt was reasonable for the aggravation, rude gate staff and patronizing customer service agent. "Extremely Sorry" but nothing they could do. Advised them to take the $5 refund and donate it to a Veterans Group that flies Veterans. This post is more about principle than the $5/$55. Treat your customers with respect. Put yourself in their shoes, especially when perceived value is in question. Check your rudeness and patronizing attitudes at the door when you clock in for work, The unfortunate part of this issue: the exit row seat had great leg room however no recline and the seat sat almost straight up. Losing a customer over $55 is a shame. There will come a time when a seat will be empty on a Frontier flight that I could have purchased. Too bad. Giddy up. Choose any other airline but Frontier.

Not Verified | I was looking for cheep air fair and I thought Frontier was the place to go. Unfortunately it is not! The airline does have cheap tickets, but only if you are flying by yourself, taking a purse / backpack only and you don't have any questions. My experience thus far as been not so great. I am a mom traveling with 3 kids, ages 5, 3, and 7 months. I will need to bring car seats and a stroller and taking three kids through and airport without a stroller is hard. So with that question and a few others in mind I called the different numbers I could find to get the information I needed to know that I could bring these items and not be charged. By the way for future help just google it, its way easier then trying to talk to a person. Anyway finally found that info only to go to purchase my tickets and they charge 69$ for a checked bag. I thought this was supposed to be a cheep flight. So 4 people times 69$ = 276$ my tickets mind you are 54$ round trip, but to take a bag larger then a back pack is going to be more expensive then my actual tickets. So I paid for my tickets and one checked bag. Then the airline now calls me. "if you want to guarantee you are sitting with your kids its going to be a 59$ charge to make sure you are sitting with your 3 and 4 year old" so 350 ish dollars later I have my 54.99$ amazing price tickets, a bunch of taxes, (that's unavoidable), one checked bagnd a guarantee I will be sitting with my kids. Thanks frontier, guess I will go with a more expensive ticket to get apparently more honest airline.

✅ Trip Verified | I've seen reviews saying Frontier Airlines is not good for anything longer than 1-2 hours, and I can confirm with 100% certainty that this is 100% correct. I took Frontier from Atlanta Airport to San Juan Puerto Rico this past June, which is about a 4 hour flight. I was traveling solo to see my mom for the first time in 14 years, and to meet my little brothers for the first time. First things first, the seats are extremely uncomfortable. Compared to American Airlines, it makes AA seats seem luxurious, especially after 4 hours sitting in a seat that feels like a plastic chair. Secondly, my flight was scheduled to take off at 8:54 pm (though we didn't even leave the ground closer to 10 PM), so it was a night flight. The first 30-45 mins of the flight, the cabin lights were off and people were snoozing. However, around that 45 min mark, the flight attendants came out with the large carts to sell snacks and drinks (because they are not complimentary). Because they came out, they turned on most of the cabin lights. After that time, the cabin lights never went off again, throughout the remaining 3 1/2 hours. Even worse, the sides of the plain are extremely curved in an uncomfortable manor, so even with a neck pillow, there is no truly comfortable way to rest your head. To add it all on top, there are zero charging ports on board the cabin. To be fair, I did know that and the snack thing beforehand, but having never taken Frontier before, was not expecting it to be so detrimental. Overall, the flight was one of the worst I have ever taken. On the way back, I took American Airlines and it was such a more smooth, and bearable flight. This is your sign to chose a different flight (like AA) if you are going anywhere over 1-2 hours. I will never be setting foot inside of a frontier plane unless it is a dire need and it is less than an hour.

✅ Trip Verified | I might try this airline for a short flight, but never again for anything longer than 2 hours. We paid extra for the stretch seats but they were terribly uncomfortable. The seats did not recline and the seat cushions were very thin making it like a straight up and down, hard bench. There is no in flight entertainment or complimentary beverages. We were delayed for 4 hours and had to change gates 5 times while waiting for our flight. The airline charges more for carryon bags so we only took small backpacks which had to be stored under the seat, which was not a big deal. The staff was friendly enough.

Not Verified | HORRIBLE. NEVER NEVER NEVER fly Frontier. It took me an hour to get a ticket purchased as it kept freezing up after selecting the pay now option. I had to enter all of the data three times before it took. Each time I did I was worried that the previous attempt had gone through but I never knew and I was buying another ticket on the same flight. They LIED when they tell you that you have 24 hours to cancel the ticket. Even the DOT has regulations that a airline was to refund your money if cancelled within 24 hours. I found I could move my flight 4 hours early about 12 hours after buying my ticket. When checking how to change flights I was advised it best to cancel and then re-book. I did that...BIG MISTAKE. they don't cancel and return your money. They keep $122 of the ticket to change flights a few hours within the 24 hours. They force you to buy a seat. Later I found if you don't select a seat they assign you one FREE. No mention of that at all when selecting the ticket. Before changing the time I wanted to make sure the option. I found there is not a customer service available at ALL. What does a person who cant use a computer do? The BOT Chat doesn't let you ask any questions except the pre-programmed ones they supply. No option anywhere to ask a question to be sure about their poorly communicate information. This is the worst company I have ever experienced. I will walk before I ever fly this horrible airline. I will also make sure everyone I know be advised to NEVER use the unethical and dishonest thief of a company. Did I mention they are HORRIBLE

✅ Trip Verified | Horrible Experience with Frontier Airlines! My family and I recently flew with Frontier Airlines from Philadelphia to Orlando and back to Philadelphia, and it was a complete nightmare. The airline had no staff to assist us, and we were left to fend for ourselves at every step of the way. They didn't even give us any information about flight time changes, and we were just left stranded at the airport. When we asked for help, the airline told us that we needed to rebook and pay for our flight due to their mistakes. We were forced to stay two nights at a hotel because they wouldn't provide an early flight for us. This was a significant inconvenience and an unnecessary expense that we had to bear because of the airline's incompetence. To make matters worse, the flight that was supposed to cost us $700 ended up costing us a whopping $1920! This was outrageous, and we felt like we were being taken advantage of. The airline charged us $467 for just two bags alone, which is an exorbitant amount of money. I strongly urge everyone to stay away from Frontier Airlines. They have no regard for their customers, and they will not hesitate to mistreat and take advantage of you if given the chance. It's just not worth it, so do yourself a favor and choose a different airline.

Not Verified | They advertised Low Fare which I purchased, it’s a trap. No human being should fly this airline. The agents were rude to the people. Customer service is Zero - they are cruel to even people with children. They only care about charging $120.00 for a duffle bag. I am a traveling nurse but this was the worst experience ever.

✅ Trip Verified | They canceled my 6am morning flight at 1:45am. Woke up to no notifications from Frontier (boarding pass still looks valid) and no recourse but to go through all of my bookings and cancel them (some at a fee). Absolutely unacceptable.

Not Verified | Worst airline I have ever flown with. Appreciate they are a budget airline but the staff at check in must be hired based on their dreadful and downright rude demeanour or are trained to serve with an attitude. Travelling with 3 young children is stressful enough but to have one of their check in staff empty our stroller bag onto the floor in front of everyone because we had some nappies and a baby float in it and continually repeat to their colleagues that we thought we were being smart is beyond belief. After spending $100 for the discount den and an extra $450 on extra baggage and they do this! Will never fly with this airline again! It’s not a budget airline after you pay for baggage!! Never again!

Not Verified | The worst airline you can imagine is Frontier. Flights are constantly delayed, calls to the support service are not answered. Flights were canceled and money was not returned. I do not advise anyone to fly with this company. I was kept in line for two hours and I didn't have time to check in for the flight. They offered to pay extra and fly with two transfers. Due to the fact that they did not register me, I lost a whole day of time and spent $700 on other tickets. I hate this company.

✅ Trip Verified | Before the merger with Republic Airlines, I used to be a top-tier frequent flyer on Frontier. Since the re-structuring many years ago, I have avoided Frontier because of their poor customer service and general hassles. However, when I saw their "Go Wild, fall/winter pass" I decided to give it a try, with some hesitation. Today is the start of the pass use period and they are not doing too well, so far. First, their smartphone app is not fully linked to their online accounts, for some reason. This is pretty pathetic. But I am required to use the web login for setting up flights for the Go Wild pass. (FlyFrontier app cannot be used to do so.) Under my profile, it acknowledges I have purchased a "Go Wild" pass and has been saying: "Starting on 09/01/2023, you’ll be able to access your limitless GoWild! Pass™ here!" for many weeks. Well, today is 09/01/2023 and the message is still the same. I have no instructions and no way to access the pass that I paid for. I am trying to set up a flight to Minnesota, but there is a special booking method, but I haven't been told what it is. It has been the same message since midnight. I called up the Frontier booking number and the customer support agent just hung up on me, claiming it was a reservation line. But that is exactly what I was trying to do -- make a reservation! I paid $300 for the Go Wild pass, but so far, I have no way to use it, as promised.

✅ Trip Verified | Frontier is literally the worst. First and only time I’ll ever fly on this terrible airline. Delays, upcharges, terrible seats, no in flight amenities. Everything is just awful. Don't fly with Frontier.

Not Verified | I bought a ticket for a straight through flight from Nashville to Orlando. After the purchase I got an email stating the flight to Orlando was changed to a time I couldn’t fly, and they were sending me to Denver first. I canceled the flight, but wasn’t given a refund.

Not Verified | I have flown this airline for 15 years and for the last 7 years 1-3 times a month. In the last 4 months, nothing but problems, issue, delays and the worst customer service. Do yourself a favor and pay more for much much more. Moving on from this airline.

Not Verified | The flight itself wasn't bad although it was delayed almost an hour, however, everything else was horrible. We ended up having to pay $190 per suitcase! Same suitcase that would have cost $65 in any other airline. ALL snacks, beverages were at an additional cost, no entertainment nor Wi-Fi, taking to the attendant at the ticket counter was at an extra cost, everything was at an extra cost. This airline is a scam, a complete disappointment.

Not Verified | Frontier has no phone numbers to call if there is an issue with your flight. It's been 3 weeks since flying with Frontier from Raleigh to Syracuse. They lost my luggage. I immediately reported it to the gate agent. Waited days and heard from no one. After a week, went back to the airport, still no sign of it. Filed a report, got an email saying they were working on it. That was the last communication I had with them, 2 weeks ago! Last week I tried using the CHAT feature to try to get someone's attention and was told my problem is being work on by the "BACK OFFICE" and they couldn't do anything for me. So it's been a total of 3 weeks without my luggage and I haven't had the courtesy of a phone call. They got my money (this time), so I mean nothing to them.

✅ Trip Verified | I generally fly about 60,000-70,000 miles per year and I fly Alaska Airlines almost exclusively. I took a trip with friends to Nashville and to match closely with another itinerary I chose to fly on Frontier this trip. How bad could it be? I can honestly say that this is the worst airline I have ever had the displeasure of flying with. Everyone knows budget airlines nickel and dime you to death but I wasn’t prepared for the amount of money this airline sucks out of your wallet. It’s far from budget. The seats are very uncomfortable and stiff and they are without any power outlets. But the cherry on top was when we were delayed by an hour getting out of Nashville on our return trip. The connection in Denver was going to be very tight, so naturally the connecting plane left Denver EARLY rather than waiting for all the Portland passengers coming in from Nashville. It was a late flight so I had to sleep on the floor of the Denver airport. No hotel voucher because they said it was weather related. The customer service in Denver by Frontier staff at their “customer service” counter and by their gate agents was atrocious. They were grumpy, rude, and unhelpful. The airline attendants on the flight were hit and miss, but clearly there isn’t a culture of customer service with this corporation. I’ll never fly Frontier again in my lifetime nor will I ever recommend it to anyone. The allure of a discounted fare isn’t worth the trouble. The CEO of this airline should be ashamed of the product that they provide.

Not Verified | Waited in line for 4 hours in the boarding line to be told flight home was canceled. Stranded 2 days with a family of 6, no rental car, no kids cars seats no hotel. Wound up spending $1,500 on extra transportation, hotels, plus missed work/school/childcare. Was told we would receive a $300 voucher (yay) which we were later told we didn't qualify for since they technically did eventually fly us home. By far the worst experience I've ever had flying. Never again.

Not Verified | Frontier caused me to miss my ship at port Canaveral. My first cruise. My trip was delayed three times flight 1053 at Orlando. I paid $125 for a private transportation but it was too late. Now I'm in a motel in coco beach costing me $150 a day trying to figure out what to do. This was my first time using Frontier and last.

✅ Trip Verified | We bought a flight for 6/20/23 and noticed it did not give us the right return flight we tried to call Frontier Airlines to request a change. The automated system told us to go to the website, and when we did so it changed the outbound flight. We attempted to contact them via phone again and the only other option was an automated chat link they sent to our mobile phone. We then attempted to call the airport to speak with a Frontier representative and either was disconnected or hung up on twice the representative called us back but could not help us. We then attempted to go to the airport to speak with a representative in person and were told the flight was fixed and we would receive an email with the flight update that we never received. We could not use the flight we received and could not contact Frontier to speak to a human person to fix the website mix-up. We did know we could cancel within 24 hours of purchase but not about the 7-day window. When we tried to call (801)-401-9000 and the airport number 215-644-7238. there is no human to speak with at Frontier Air it is a ripoff that does not care about its customers. We fly every 2 -3 weeks round trip all over the country and this is a first for us.

✅ Trip Verified | I bought 2 passes for the summer Go Wild Pass. Ended up wasting 1000 on this so called deal! I wasn’t even able to use it. Every time I checked for a flight (and I checked every few days!) and no flights were available. Even though they had plenty of flights for their regular and subscription flights. I contacted the BBB and even after a month of going back and forth, BBB had to close the case unresolved since frontier refused to respond! Don’t make my mistake, do not buy their passes. Waste of so much money!

✅ Trip Verified | Everything about this flight was just horrific / traumatizing, pulled my 5 yr old granddaughter seat along with mine after we went to get boarding passes, through the long line at security and all the other hoops to get to the gate to be turned away like we were trying to hitch a ride for free. I have never been this humiliated in my life, staff were so rude to me through out the whole approximately 52 minutes of either being ignored to ma'am, you have to wait and see if we have enough seats to, ma'am you have to wait 2 more days until you can go home. By this time I'm at my wits end anf has explained to me how they can just resell your seat/seats like that without any kind of notice and last but by far the least, she put us all the way in the back of the plane and those seats were $30 if not a little more then what we purchased.

✅ Trip Verified | Travelled from Orlando to NYC (MCO to LGA) with my 1yr old, 5 yr old, and my wife. They seated my wife in a completely different row. Before check in , we called customer service to request that we be seated together. They told us that the check in counter would help. When we got there, we were told that the gate counter person would help. When we got there, we were told the flight was full and we would need to ask the flight attendant. When we got inside the plane, they said they would try. They never came back. The guy in the window seat didn’t wanna trade. Now I have 2 screaming kids crying for mama. Everyone gets to suffer because of this stupid airline. Too busy nickel and diming for everything to use common sense. What a sorry excuse of a company. Why even separate a family traveling with a 1 yr old and a 5 yr old? This should be illegal.

Not Verified | I had to cancel my flight due to them pushing back the arrival time 6 times and over 5 hours later! They approved a refund but have not yet given it. I keep getting the run around and cannot talk to an actual person. Never using Frontier again.

Not Verified | I got to the airport on time and made it to the gate. I wasn't allowed inside because the flight was over booked. I was asked to fly the next day and connect through Denver (travel time of about 10 hours with a layover). I went to Frontier customer service and was told that she can't help and to reach out to Frontier's chat line. I reached out via chat line and no help. Frontier is the worst airline I have used. Customer service was horrible. No communication. The lady assisting was ignorant. I flew over 10 times this year already and I will never use Frontier again. Horrible experience.

✅ Trip Verified | Frontier cancelled my daughter and I’s flight home from vacation with 8 hours notice, stranding us. We had to be home due to work and a very important court appearance. Our only last minute option to get home was 5 times what the refund was from Frontier. We were given nothing more than what we paid for the flight. It ruined our trip, we were devastated. The cost to get home was more than the entire trip combined. When we told our family what was happening they said you should never have booked with this airline, it’s well known they cancel flights and do this to their customers regularly. I’ll make sure I’ll post my story everywhere so others can be warned.

Not Verified | Trash airline, basically, you think you’re saving money, but you’re wasting your time. We have 6 hour delay from Orlando airport when coming to Philadelphia, they ask us to go to one gate ad later they told us to go to another gate. I regret it especially have 4 children with me age 2 to 6.

✅ Trip Verified | I purchased the "go wild" pass from Frontier that says you can fly as much as you want but can only book the day before. I am retired/disabled and my schedule is very flexible. I tried to book my flight every single day for over a month and nothing was ever available. You can't actually talk to a person at customer service, and when I emailed, they basically said too bad. So now not only do I have to buy my ticket at full price, but I'm also screwed out of several hundred dollars for a pass I can't use.

Not Verified | Disorganized, rude, terrible customer service. Waited 40 minutes checking in in what was a moving line only to be told it wasn’t a line and forced to go to the end of another long line. Had issues checking the bag once I finally made it to the counter. Printed wrong gate on boarding pass. First and last time on Frontier. Worst airport experience to date.

Not Verified | They cancelled our flight and still charged us the cancellation fee. We noticed this within minutes and they would not reinstate the flight. Nothing we could do. This is completely wrong. I wish I would have read the reviews before we made this reservation with them.

✅ Trip Verified | This is my first and definitely my last time flying Frontier. By far the most inefficient system and horrible customer service. You can count on delays, paying for your carry on and seat, and being charged 100-200 EXTRA upon your check-in/arrival. Zero communication - lazy and rude.

✅ Trip Verified | Airline cancels flight without a reason, horrible customer service. You can only reach somebody by email and after sending them a long email they respond with something totally different than what your question was. I also bought insurance on this and the insurance I bought with Travel Guard cannot give me a clear answer if this is going to be covered or not to book with a different airline. This is a family trip and they have no other flights out for the next two days my sons in the military and has already got his time and they’re not reimbursing anything like hotel rooms and car rentals that have already been set in place. Don’t even waste your money on this airline anymore. Even if you have to pay more for American Airlines, United or Southwest it’s worth dealing with real people.

✅ Trip Verified | Horrible customer service. No manager available. No customer service phone number. They directed me to the chat bot which did not help with my issue at all. The refused to issue me a stand by pass to go through security with my 16 year old who was flying alone. The flight was an evening flight and was delayed multiple time. Her phone was broken so she had no way to contact me. Additionally they charged me $25 to print her a ticket because her phone was broken and we couldn't check in online.

✅ Trip Verified | Flight cancelled with no explanation. Once again flight got delayed and then eventually canceled, worst flight experience ever! They advertise low airfares and good departure times but have no intention of their flights actually departing at the time you booked. They will change your flight time to just under 3 hours difference, which is the time limit where they are required to offer you a refund. Then they will further delay your flight once you arrive at the airport for reasons such as “aircraft maintenance” thus resulting in flights departing 5 to 6 hours later than originally booked but you will not be offered a refund. And don’t bother trying to contact their customer support because they no longer have any real people you can contact, only a robot which will get you nowhere. Don’t fly this airline unless you don’t care about getting anywhere.

Not Verified | HORRIBLE customer service, unreliable and unbelievably unprofessional. DO NOT FLY THIS AIRLINE. I’ve been screwed over so many times with canceled flights, and no refunds. Has left me stranded at the airport for hours on end with no compensation.

Not Verified | The worst airline EVER, they should not be in business!! I have never experienced an on time flight with Frontier. Delay after delay for petty things. Delayed over 2 hours because they were waiting on one flight attendant. The people who work for this company are so rude and clearly hate their jobs! If you are planning a trip spend the extra money to book with another airline unless you don’t mind being late for everything! Would give a 0 if I could.

Not Verified | Horrible airline. The flight was delayed for 2 hours, and 15 mins after departing change the terminal and the door, so at the time I got to the new terminal and new door, the plane was gone. Lost my flight and my hotel, airline does not want to refund the ticket nor be responsible.

✅ Trip Verified | Worst service ever. Refuse to let me on the plane after constantly telling them and showing them the payment and my seat number I had chosen after the extra fees they charge me. Please stay away.

Not Verified | The worst experience I have had with any airline in my life. My first flight was canceled and my second flight was put on stand by and didn’t get a seat. The front desk lady was so rude and condescending to not only me, but about 15 other people who were placed in my same situation. So unhelpful and rude. I understand the stress, but there is no reason to be that rude! Someone like that should not work with any airline. I will never be flying with frontier again.

✅ Trip Verified | Flight was rescheduled twice and a total of over 3 hrs for the delay and was given a card to receive a refund for the flight and was told because I still flew on the flight I could not receive any type of compensation for my inconvenience when the flight attendant is the one who told me I would be able to receive a full if not partial refund for the delays. Worst airline to fly with. I will never fly with this airline again it may be a cheaper ticket but you will end up paying even more because of the checked bag and your paying for a carry on. They don't tell you that until you get to the airport.

✅ Trip Verified | The worst experience I ever had, checking in is bad enough and then the flight was delayed over 4 hours and they changed the boarding gate in the mean time. They told us the next plane was for us at 10.31 and now it’s at 1.32. Will never take Frontier for my travels again, if I can’t drive it guess I will not be visiting that destination. Also on that note customer service is terrible and ridiculous, you can not communicate with anyone from the company in person, you have to chat with a dam computer and get nothing resolved. So irritated I could scream, don’t take Frontier it’s not worth the headache!

Not Verified | College-sponsored overnight trip for my teen son and I, so first (and last) time we are flying Frontier. Keep in mind this was not some $33 fare, these plane tickets were over $500 in total. It was such a bad experience that I came straight home and I'm writing about it before unpacking!! Uncomfortable, seats don't tip back at all. No in-flight entertainment. No charging outlets. Pay for your snacks/drinks, only freebie is water. Cabin was so cold with dry ice seething out of the perimeter of the ceiling, I literally had to purchase a $40 hoodie at an airport kiosk. Airport chaos: Checked in using their horrible Frontier app and got a confirmation that we had both checked in, but somehow my boarding pass failed to show up in their app - I went through so much drama to get another one. Two airline agents went ghetto on me when I tried to explain what occurred and tried to charge me $25 for a boarding pass when it was their app that failed! Thankfully another agent arrived on the scene and felt sorry for us and didn't charge me. Their personal item limit is so small you can't even tote a regular sized laptop bag. Then they want to charge you outrageously for carry-on and checked luggage. I witnessed several people get tagged for extra $$. They actually measure, and if you're carrying a small wheeled laptop bag, the wheels count. I had to cram my laptop in a daypack with no padding with part of my laptop hanging out in order to avoid their extra charge I was not prepared to pay for. Connecting flight home from Philly to RDU was hour+ late. There were four gate changes within 15 minutes before boarding, two of which were not announced, and we weren't even informed about -- and we were close to boarding time. I literally had to find out what new gate my plane was taking off at from two strangers who heard it from someone else. I asked a Frontier rep who then had to look in her computer because she didn't even know. Once confirmed, I quickly ran over and courtesy announced the correct gate to all of the people who were waiting to go to RDU at the wrong gate. The Frontier staff didn't even initially know, and had given all of us wrong gate info. Once we boarded, even before takeoff, the plane sounded like it was going to break down at any minute. I have never flown in an airplane that noisy. Once we got to RDU, we literally sat in the airplane on the runway for over 30+ minutes because we had nowhere to deplane. Stewardess was super nasty. Once deboarded, the luggage (which we were told by the stewardess would be on one carousel) actually came in on yet another carousel clear across the airport .. after an hour+ delay. Had another passenger not announced it to everyone, we would have never known. All told, we spent literally an entire day traveling from JAX to RDU: 10+ hours (and serious aggravation since I could have actually missed my flight because Frontier didn't even know what the heck was going on with their own planes, or we could have legitimately had a mechanical failure!!) counting airport check-in. I literally could have drove it in 6 hours. Stay away from this airline. You will regret it if you don't!

Not Verified | There was a strong foul odor like a toilet burst, no explanation given, they pretended nothing is going on while most of the passengers closer to the back were covering their nose and several came forward when offered. So stinky and if it was a trip on ground, I would have gotten off. No explanation. Fortunately it was a short 52 minutes flight.

Not Verified | Absolutely worst airline experience EVER. Paid extra to be able to check bags. Expected this so wasn't surprised. Flight was uneventful with the exception of you have to pay for anything you want as a beverage, including soda. Arrived at IAH terminal D (4:25), was told baggage at terminal A carousel 4. Hike and train to that location, our flight is displayed, baggage comes off. Half the plane gets their bags the other doesn't. Not a single Frontier representative to found in all of terminal A to inquire about this. Ticket agents will be there 2 hours before next flight, next flight is at 8. Go to Ticketing at 5:45 (over 20 of us) only to be watched by the Frontier ticket agents sitting against the wall for 20 minutes before they approach their positions. They did not help earlier because they were aware of why we were there as this has been the standard practice of Frontier. Once all of were able to speak with them the only thing they could tell us was to go back and wait and baggage would eventually arrive. Ended up receiving baggage at 6:50. two and half hours after landing the other half of the planes baggage makes it to carousel and we are told by Frontier that this is standard operating practice. My First and ONLY time to fly Frontier Airlines.

Not Verified | Awful, staff at Tampa Airport rude, 4 people working, put a small sign around the side of their desks to drop luggage, where no one was entering, for international flights only, while the line for domestic flights had to have had 75 people lined up, they refused to allow anyone to check bags even tho they had 3 people in that line, rude and throwing literally luggage onto belt! Secondly, you charge a arm and a leg for luggage, measuring backpack etc, and then charge a crap ton for soda or water! Got our luggage from the carousel soaking wet. I will say on a positive, the flight TO Tampa from Midway, easy, the staff was very friendly, and pilot even seemed kind. Frontier, I should be charging you for my extremely wet suitcase and belongings. Never again, even Spirit is better than that.

✅ Trip Verified | I can honestly say this is the worst airline I have ever flown in my life. I’ve flown with Frontier about five times and each time it just gets worse. Delay after delay and no compassion towards the customers. If you plan on arriving somewhere on time to not fly frontier you will most likely not get there at the time you’re supposed to. If I were you I would spend the little extra money on a different airlines. Spirit tops frontier at this point I’ve never had this many problems with Spirit. Please consider flying another airline to save yourself problems!

Not Verified | Frontier has lost my luggage. It has been over a month and they do not have an actual phone number to speak with about my situation. I have done all the paperwork they required and still have not heard anything. Each time I communicate on their "chat" system I am told, "We are working on this" and "Thank you for your patience" Well I have run out of patience.

✅ Trip Verified | I tried to purchase a checked bag while trying to check in from your app and every time I put in my credit card it took the bag out of the cart. Could not check in without doing that so checked in without a bag to check at the airport and instead of $71 on the app (which is asinine). It was $79 and the ticketing agent was unhelpful and obstructionist when I asked for a supervisor as “you are the only one who had reported a problem with the app; I just do what I’m trained to do”. It’s a sad day when you train your ticketing agents to be unhelpful and unempathetic.

Not Verified | We were booked on flight #437, confirmation# 889SI, to depart Milwaukee to Denver at 10:59 pm, August 6th, 2023. Notified via text and email, delayed till 11:40 pm. Flight was delayed again till 1:30 am. While waiting, we happen to overhear another passenger having a conversation with a maintenance person walking through the terminal, and he informed everyone that our flight had been canceled 10 minutes earlier. We did not receive any notification from Frontier. When we approaced the gate personnel to confirm the cancelation, we were told that they would give us a refund or rebook us for a flight out of Milwaukee on Tuesday, the eighth at 6:30 PM. 2 days later. We asked about hotels and were informed that they didn't have any available and then asked about food vouchers and was again told none available due to the fact that everything was closed. Gate personnel were rude to everybody. We personally found a flight out of Greenbay the next day (Monday) and asked to be rebooked on it. At first, they didn't want to do it, but we insisted. 3 other passengers overheard us and asked to be rebooked to Greenbay also.They did not try to help any of the other approx 200 passengers they stranded due to multiple cancelations. They did not offer to shuttle anyone to Greenbay or offer any compensation for their screw up. We still do not know why the flight was canceled. They then kicked us out of the concourse, and we were instructed to go to the front area so the 2 employees at the gate could go home. People were laying on the floor while an airport employee vacuumed around them. Of all the people on the full flight to Denver, only 5, out of approx 144 people, made it on the flight out of Grenebay the next day. The others were left to figure out where to stay and pay for food at their own expense for 2 days. They would not look at any surrounding areas for flights. They didnt care.

Not Verified | Disappointing experience. As a frequent traveler, I recently had the opportunity to fly with Frontier Airlines and I'm sorry to say that my experience left a lot to be desired. From the moment I went through the registration process, I was shocked at the lack of transparency and poor service. My first unpleasant encounter was when I found out that my personal item was considered larger than what was allowed by Frontier. Although I had gone through the check-in process without a problem, I was met with an unexpected charge of $100.00 upon boarding the plane. The lack of communication on this issue left me feeling frustrated and cheated. But that was not all. My return flight from Puerto Rico to Orlando, originally scheduled for 3:30 pm, was changed without notice to 3:00 am. Upon arrival at the airport, I was informed that to change the departure time, I would have to pay an additional $99.00 for each ticket. This unexpected change and the associated costs only added to my discontent. What disappointed me the most was the lack of empathy and customer service from Frontier. Despite the problems I faced, I did not feel that the airline went out of its way to provide a satisfactory solution or compensate in any way for the difficulties I experienced. In short, my experience with Frontier Airlines was disappointing in several ways. From unclear baggage policies to sudden flight changes and extra charges. I hope the airline will take steps to improve its transparency and customer service in the future. I do not recommend this airline. Decepcionante experiencia con Frontier Airlines Como viajera frecuente, recientemente tuve la oportunidad de volar con Frontier Airlines y lamento decir que mi experiencia dejó mucho que desear. Desde el momento en que pasé por el proceso de registro, quedé sorprendida por la falta de transparencia y el servicio deficiente. Mi primer encuentro desagradable fue cuando descubrí que mi artículo personal se consideraba más grande de lo permitido por Frontier. Aunque había pasado por el proceso de registro sin problemas, me encontré con un cargo inesperado de $100.00 al abordar el avión. La falta de comunicación sobre este tema me dejó sintiéndome frustrada y engañada. Pero eso no fue todo. Mi vuelo de regreso desde Puerto Rico a Orlando, originalmente programado para las 3:30 pm, fue cambiado sin previo aviso a las 3:00 am. Al llegar al aeropuerto, me informaron que para cambiar la hora de salida, debía pagar un adicional de $99.00 por cada boleto. Este cambio inesperado y los costos asociados solo añadieron a mi descontento. Lo que más me desilusionó fue la falta de empatía y atención al cliente por parte de Frontier. A pesar de los problemas que enfrenté, no sentí que la aerolínea se esforzara por brindar una solución satisfactoria o compensar de alguna manera las dificultades que experimenté. En resumen, mi experiencia con Frontier Airlines fue decepcionante en varios aspectos. Desde la falta de claridad en las políticas de equipaje hasta los cambios de vuelo repentinos y los cargos adicionales. Espero que la aerolínea tome medidas para mejorar su transparencia y atención al cliente en el futuro. No recomiendo esta aerolínea .

✅ Trip Verified | The Go Wild Pass is the biggest rip off and scam ever. Don’t buy it. You can never get flights. In one case I was able to a flight to my destination but I couldn’t get one home unless I paid them full price. Also on the way home from Vegas, the second leg of the flight was cancelled and we were stranded in Raleigh, NC. We were not given any options to get home. I had to purchase a same day ticket on Southwest Airlines. When I asked for a refund, they refunded my ticket, but not the $59 that I paid for my luggage.

✅ Trip Verified | Horrible service. First time on Frontier. My kids booked for me due to an emergency. I was charged 25.00 to have someone print a boarding pass even though I couldn't check in online. Staff was rude, cold, and uncaring. My ticket was bought 8 hours before my flight departed. Who knew I had to check in again. Frontier is the worst airline. Never ever again will I fly with Frontier - I promise.

✅ Trip Verified | I've traveled with Frontier for years and witnessed them incrementally get worse and worse. They are so disgusting at their practice at this point they should be removed from the market. Absolutely abhorrent, the practice they are using now with the fees is literally predatory.