French Bee

✅ Trip Verified | Horrible experience. I arrived too late to check in, meaning I lost my flight. Six other passengers and I had to wait in line and deal with extremely rude customer service employees. They gave us two options: fly to San Francisco in two days for 200 euros or fly to New York tomorrow for 500 euros. I watched as people paid the 500 euros each to get on the next flight. The customer service people had no sympathy for us.

✅ Trip Verified | We were at the airport 2 hours in advance, well on time. While queuing at the check-in desk, a lady suddenly came running up and announced through the microphone that it was the 'last call' to check in. Literally 1 minute later, while her colleagues were still checking in, she closed all counters and shouted to us and some other travelers who were queuing that we had missed our flight and had to come back the next day. Even though we were there in time, even before her call. She wouldn't listen. One minute later, all of the French Bee staff walked away without saying a word. All of their customers still standing there were left alone, had to book a new flight and had to pay extra via the Help Desk. Never experienced. Worst service ever! They'll never see us back.

✅ Trip Verified | I flew to Paris from San Francisco on December 11, 2021 and had booked a return flight from Paris back to San Francisco on December 17, 2021. I arrived at ORY with plenty of time before the flight took off, but was denied boarding, along with many other passengers. We had received no notification that we needed to arrive at the airport excessively early for this flight, and multiple flight attendants were still around. We were repeatedly told we would be allowed to board if we checked our luggage into a different area, and we kept being transferred to different parts of the airport and being told different information. We were all incredibly upset that we were continuously being lied to, just so that airport staff wouldn't have to deal with our issue. This was my first visit to Paris, and I was fortunate to experience kindness from people in the city, but I was shocked at the rudeness of airport staff during this occurrence. At the help desk, I was told I could be switched to the New York flight for €100, but very shortly after, I was told it was too late, even though that flight would not be leaving for much longer, and I had been patiently waiting at the desk the entire time for service. Multiple other passengers who were supposed to be on the New York flight joined us shortly after, after having been denied boarding, as well. I have never experienced such a lack of customer service, and I am attempting to seek a refund for my troubles. I had to book an entirely separate through TAP Air Portugal to return to the US, which cost more than my entire original round trip through French Bee.

✅ Trip Verified | I didn't even catch the flight. I was denied entry for being "too late," even though I had plenty of time to board. The staff at the counter said I should have been there four hours earlier. Their correspondences indicated no such thing. I have never missed a flight in my life, but I wasn't alone. In the five minutes I stood in line at the help desk, I met almost a dozen other people with the same issue. I'm writing this from an airport lobby, resting my head on my book bag, preparing to sleep here for the night. Never, ever fly this airline.

✅ Trip Verified | I was pleasantly surprised by my trip with French Bee. I was on a different airline arriving to Newark but my flight got delayed. French Bee customer service answered the line within just a few minutes and were willing to rebook me without a fee; only had to pay the difference if needed. I was able to make it to the desk just a few minutes before closing and the staff were very professional and friendly. Finally, the flight was good and the service on board was great. For the cost and after this experience, I will definitely fly with them again.

✅ Trip Verified | Terrible crew, terrible food and very bad flight experience. Avoid at all cost. Cheap ticket is one thing, being taken for a fool as a customer is not acceptable.

Not Verified | The staff had no idea that presenting a Covid recovery letter with a positive test would exempt us from having to take a Covid test before returning to the US. They delayed us until 20 minutes before luggage check in was closed, and forced us to take a test anyway because we did not have a QR code to scan. I was told the test would be free - it was not. When I presented a receipt to them 2 minutes before check in closed, they asked "why would it be free?". Initially rude, they wasted my time and money and acted like I was in the wrong for being visibly frustrated.

✅ Trip Verified | Based on all the reviews, I was prepared for the worst. Being a regular Spirit customer, my bar for airlines is extremely low. But, they had real seat-back pockets, their seats reclined and were actually very comfortable, they had free movies, nice attendants, a free (mediocre) meal, clean bathrooms. I couldn't have asked for more! Got me from A to B without making me feel like cattle.

Not Verified | Never understood how bad low cost airlines can be until I flew with French bee. It’s impressively awful. None of my other experiences have nearly been as bad. The staff were pretty bad. Like I wave my arms and scream to get their attention and they somehow miss me from 2 feet away. I asked for water when they were walking around with the beverages but they walked right by me all 3 times out of 3. They push the cart right through at least 10 rows of seats. Once they were walking by with the beverage cart and went through 20 rows of seats until they decided to randomly stop. I assumed they’d return but they did not. The luggage was delayed by 2 hours. The check in process was a nightmare. Especially when I’m on vacation, I try to be understanding but some aspects were just avoidable. Delays happen, that’s ok, but some issues were just, unnecessary, unprofessional and below the lowest standards.

Not Verified | Cancelled my flight, automatically put me on another flight 1 day later, very difficult to reach customer service to understand why and how to change the flight / get my money back. You get what you pay for. Very unreliable, cheap, poor quality service. Might be worth it if you're on a strict budget and have very flexible dates, but even then I'm not sure it's worth the hassle.