French Bee

✅ Trip Verified | Rude check-in staff and gate staff. Their baggage check-in software stopped working at the check in counter and they blamed on it saying we checked in late. But we had already checked in at another counter and had our physical boarding passes and bag tags. So how can they say we checked in late. And then at the check-in counter, nobody is helping us check in bags and kept pointing us from one supervisor to another. At one point, they pushed us aside and stopped speaking to us when we are clearly trying to converse with them. I wish I had the names of the staff who ignored us and left them on our own, so I could list them here. Anyways, we didn't want to miss the flight just because they aren't checking in our bags. So, we just took the bags to the gate hoping we can ask them to check in at gate. At the gate, we met with much ruder staff who told "we cannot fly today and our ticket is cancelled". They put us in a security check area and made us wait for 20 mins. Then after much verbal fighting, airport flight supervisor came in and heard us out. He finally helped us by allowing baggage drop at the gate. The French Bee staff were still looking at us like criminals and we gave feedback directly that the service is bad and they treated us rudely by lying that "we cannot fly today and ticket is cancelled" or if they really did cancel, why did they cancel without our permission when we already had our boarding pass and bag tags. To that feedback, they were still not sorry or acceptive, they just said fly Air France next time. So, clearly they don't care about business. We aren't flying with them anymore.

✅ Trip Verified | Do not fly this airline. Delayed two hours and then had to return to original airport after an hour due to technical issues. Absolutely terrible airline.

✅ Trip Verified | The worst company I have ever seen. Took $100 for one baggage suit, when their website write it cost $50. Also small child took a seat a lot of rows apart. Manager was very rude, and said " it's your problem. I can't do something"

✅ Trip Verified | Worst experience ever. We wanted to upgrade. We were told to do it at the airport. We arrive 5 hours early. They were nothing but incompetent. They charge $400 to seat from row 11 to 6. They said not available in Premium economy . We arrived are the airplane. Many empty seats on first class. Delay 5 hours in Paris Delay 3 hours in Miami. Not worthy. Don’t travel in this aircraft.

✅ Trip Verified | The level of service we received from French Bee on June 10th at Orly airport was the worst I’ve ever experienced. I was traveling with my husband my 4 year old daughter for a 3 pm flight from Orly to Miami. We just got married in France and was coming back from our Honeymoon. As we were checking in a young lady snatched our boarding pass from us stating one of our carry on was too big. If that’s the case, that wouldn’t be a problem for us to pay. The problem was that she pulled our boarding pass from us and ran with it. When I tried to get the ticket back from her, the manager got involved and call airport security. He falsely stated that my wife hit the agent. When airport security looked at camera footage and saw that was not true they actually had the agent apologize for a false claim. Even though we didn’t do anything wrong, we got kicked out of the flight. I had to book another flight for my family. That was the worst way I’ve ever been treated. After the situation the manager did admit that the agent was partly wrong for how she handled the situation, but the damage was already done. I had to book 2 other flights and it took us 24 hrs to get home compared to our 8 hr flight. The manager could have handle the situation, but for some reason and he made it worst and got airport security involved. I was embarrassed by airport security, treated like we were criminals in front of my 4 year old daughter. That was all due to a false claim that was later proven from camera footage to be a lie. Never I will never again flight with them.

✅ Trip Verified | I had terrible experience with French Bee! I was trying to check in online 2-3 hours prior my flight but it wouldn’t let me. Then I came to Newark 1hour 25min earlier just to find out the checking closed exactly 1,5h before flight (including self checking). The French Bee representative left me without boarding pass! Marked me as NO SHOW, and declined refund! And I was inside Newark asking for help right until my flight left for over an hour! I wasn’t the only passenger, two other people also were left behind by French Bee for the same reason. French Bee is a scam! Do not book!

✅ Trip Verified | French Bee is fine for a budget airline. Airport airline staff in Paris were rude and unhelpful. Cabin crew were polite, friendly and professional

✅ Trip Verified | The flight to Paris was mostly ok, except it was delayed for about 45 minutes while police came to remove an unruly drunk passenger. However, the return flight was by far the worst experience we've ever had with an airline. We had purchased extra leg room on the bulk head, and upon getting to the seats there was a large service dog that took up the space in front of my wife's seat (and even part of the space in front of my seat). Not just the extended leg room portion which we purchased, but alk her leg room (see picture). French bee should have a policy that if a service animal is over a certain size, the passenger must purchase two seats. I essentially paid for this guy's extra space for his service dog! (Again, my wife had to move to a seat without extra leg room). When we pointed out the problem to the flight crew, although at least 3 different members came over to look at the situation and all did the "hmmm, I see the problem" thing, none of them did anything about it. My wife eventually just moved to an open seat on her own. When we asked for a refund on the difference in price between the extra leg room and economy seat (an extremely reasonable request), we received the following response: "First and foremost, we regret the inconveniences you had to face as regard your flight BF720 on 04/30/2023. Service animals are trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Therefore, passenger seated next to you was allowed to have his dog outside a cage. In this instance, we must respectfully deny your request." Needless to say, we will not by flying with French Bee again. Buyer beware.

✅ Trip Verified | I did a round trip between Newark and orly. After reading what reviews are out there I didn’t know what to expect. The economy seat, I’m 6’1 and 260 lbs and I fit just fine. It may have been a little bit less room than on one of the major carriers but it certainly wasn’t torturous I felt just fine. This is why reviews that exaggerate and say oh unless you’re under 100lbs you won’t fit are not helpful! The seats had a good recline too. The crew both ways were extremely professional polite and very friendly. My recommendation would be to order the chic bistro meal ahead of time on their site they provide a nice meal. If you don’t order the bistro meal (which is an additional charge) you will get a standard meal if you book the smart fare and this also entitles you to check in a bag. If you choose the basic fare however no meal or checked baggage is included. Snacks and drinks are also available for purchase on board. The seats all had seat back entertainment with movies music games etc.. French Bee is owned by the same company that owns the airline Air Caraibes and in fact our outbound flight from Newark to Paris was physically on an Air Caraibes plane while our return was on a French Bee plane. I think they May sometimes swap out the planes (all the same type A350s) between the two airlines. The only real complaint we had was that if you check a bag , the bag drop isn’t really a bag drop it’s more a you print out your luggage tag at the kiosk and put it on and then you wait online to see an agent anyway to give them your bag and go through the whole check in process all over again. This moved kind of slowly especially at Newark . Like I started off saying I didn’t know what to expect but I found them to be a nice little airline.

✅ Trip Verified | Excellent comfortable flight with great staff. Incredibly good value for money. Tasty meal included with ticket, water free but other drinks chargeable. Would be happy to use them again.