Flynas

✅ Trip Verified | Absolutely terrible experience. No customer support whatsoever. It is extremely difficult to reach a representative (you call, they tell you to send an email, you send an email they tell you to call, you whatsapp they also tell you to call). Also, this airline does not offer a refund at all unless they cancel the flight themselves. So even if you purchase a Plus or Premium ticket, you will be charged 200 each way to cancel and can only get the remaining amount as credit to use with Flynas. I’ve never seen such consumer exploitation.

✅ Trip Verified | I took Flynas for the first time, took flight from Dubai to Yerevan via Riyadh for my Eid Holidays. I reach Yerevan and wait for my luggage for 40 minutes. I go and complaint to the lost and found in Yerevan airport who do not take any written complaint and directly guide me to go and speak to the airline outside the airport. They just inform us all the luggage in the flight is at the belt and no other luggage is found, I have 4 other passengers who took the flight from Dubai via Riyadh and they also lost their luggage. We all go outside looking for Flynas office which is not there as the information desk outside at the airport informs us the airline started flying to Yerevan just a day before and ours was the second flight. We try contacting the flynas customer service but no one gives us a resolution saying we need the complaint number from the lost and found department in the airport which they did not take. The flynas representative comes at the information counter and informs us the luggage might not have been transferred from Riyadh airport in the flight and they can get it in the next flight. Now I was in Yerevan only for 2 days but had to postpone the stay because they asked us to come 2 days later to collect the luggage for which I was following up with them. No one to update us for anything. I raise a complaint to the airline customer service for compensation and just one reply from the airline asking for the complaint number of the lost and found of the airline and my contact details. I give them my contact number but no one calls. Now its been 15 days I am following up with the airline on email but no one responded and called. I notice after collecting the luggage that my luggage has been broken too.

✅ Trip Verified | Flight XY 213 experienced a delay of two hours, during which no representatives from the airline were present to communicate the underlying causes for the delay. The notice regarding the departure alteration was disseminated at 6pm, thereby dissociating the delay from any issues pertaining to the aircraft's late arrival. Evidently, the crew's lack of transparency resulted in personal discomfort and undermined my confidence in the airline. Furthermore, it is noteworthy to mention that when attempting to provide feedback via the survey, the response failed to be recorded. This occurrence not only proved highly frustrating but also fell short of acceptable standards. Overall, the combination of the delayed flight, the absence of staff communication, and the inability to register my feedback has greatly disappointed me, eroding my trust in the airline.

✅ Trip Verified | They lost my luggage and I lost another flight for this. Right now I'm continuing to try to have an help from them to deliver my luggage in Switzerland but I'm receiving wrong information saying to contact other companies that don't matter (Wizz Air and Transavia). Wizz Air was the company I had to take after Flynas. Nowadays after called infinite times, sending emails, chat on all social channels i'm not receiving helps and last days all of them are disappeared closing chats when I'm asking something on their website or don't answering my emails. The worst company ever, the worst customer service I could see in my life!

✅ Trip Verified | I missed my flight due to long waiting at security check. I was travelling with family and staff denied entry. While 15 minutes were left No refund, change in flight or compensation was offered

✅ Trip Verified | Left Cairo ok, on arrival at Riyadh at approx 7pm, once on wifi, a "reminder" email arrived telling us of a new flight number and departure time, now 11 hours away at 0600. No communication from ground staff about luggage, delay, any options to stay somewhere, nothing. At 3am, some passengers managed to raise the issue with airport manager, who spoke to the Flynas manager . He then got off his backside, issued boarding passes to the 20 odd people stranded, and checked luggage is available to (hopefully) end up at our destination at the same time as us. Customer service at last. Such lack of service by a Saudi airline, does not reflect well on the country.

Not Verified | I boarded Flynas flight from Dubai to Hyderabad, IN (XY 210- DXB- RUH, XY 325- RUH- HYD) with my family. My ordeal started from the time I landed in RUH, I have booked for wheel chair for all my journey for my elder son, 4year old. My elder son is a special kid and can’t walk, no wheel chair assistance was provided by Flynas upon reaching RUH, on my second leg flight when I asked a flight attended for water I was denied that citing reason that they are busy. I have even complained to that crew member after 30 min and he just rendered an apology, but these all issues stand very small when I compare this with ordeal I met when I landed in Hyderabad on 8-12-22 at 8 am. After waiting almost 2 hours near the conveyor belt for luggage , almost all the passenger of flight XY-325 was informed that sorry your luggage has not come with the flight and it’s still in Riyadh. I am not from Hyderabad and I have planned this journey with my two little son (1 year & 4 years) and my wife for a medical reason only, my all 3 luggage has doctor reports, medicines, and all other necessary stuffs which are still lying in Riyadh. I fold my hands and request Flynas to show some courtesy and kindness and provide me my luggage asap.

Not Verified | I didn't get my luggage till now. It's been a week. Very poor service. I am trying to contact airport authorities but they are not receiving my call. Now what am I supposed do ? All my clothes and books were there in my luggage! I just had 1-2 set of clothes in my hand bags. I will not at all recommend anyone to fly through flynas. This was my worst experience till now .

✅ Trip Verified | Cabin service and flight time is above average. I think the problem of this airline as per previous review is customer service. Their website showed if you want to cancel and then it showed cancelation fees. That is suitable for me and when cancel the fees came to be the refund. Failed to cancel the process and I advise who want to use this airline to use third party reservation and I have no problem. Everything is clear and direct with all third parties but with flynas app be careful

✅ Trip Verified | The flight got delayed for 2 hours without any reasons. Staff are very unorganized and rude. People are waiting in lines and the flight is not open. The price is as expensive as the other flight.