Flynas

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 35 reviews
3/10
No Skytrax Rating
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1/10

"no one was telling us what was going on"

(India)

Trip Verified | Riyadh to Delhi with Flynas. Our flight was delayed one hour, after the delay we boarded the flight at 9.15 pm, we waited 3 hrs on the flight. I don't know if the problem was the weather but during the 3 hrs we were very bored, no one was telling us what was going on. We were very hungry. After three hours the cabin crew were not answering our questions with any gentleness.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiyadh to Delhi
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they never returned my money"

(India)

Trip Verified | Delhi to Cairo via Riyadh. Under these unfortunate circumstances of coronavirus, I cancelled my ticket under the cancellation policy but they never returned my money. One they ask to call their call centers but they have ghost centers because no one picks up a phone there. Further I kept on chasing them on mails, even copying there top management but no one is giving heed to it. On my scripted replies which are of no use. They say that my money is kept with them for 1 year to be used in future and if not used within that 1 year it will be confiscated. I mean that's absurd.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Cairo via Riyadh
Date FlownMarch 2020
Value For Money 12345
no
1/10

"did not honor our refund"

(Canada)

Not Verified | We planned to travel from Canada to Jeddah on Feb 28 and after few days travel Flynas from Jeddah to Karachi on March 8th, 2020, but Saudi government banned Umrah and refused entry on Feb 27th, hence we never started our journey from our base Toronto. Flynas did not reply any email or phone or honored our refund. So far there has been nothing from them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJeddah to Karachi
Date FlownMarch 2020
Value For Money 12345
no
1/10

"refused to refund my money"

(Turkey)

Trip Verified | Istanbul to Delhi via Riyadh. I had a return flight from Delhi to Istanbul. My return flight was on 14th March 2020 and it has been canceled since the government of Saudia Arabia has stop flights to Turkey due to the recent COVID-19 outbreak. My cancellation mail arrived on 12th March 2020 from Flynas Airlines Flight Adjustment Department. According to the mail, I could call their call center to get more information. I tried to call Flynas Call Center however, their call center was not accessible because no one picked up the phone. Indeed, I mailed their customer service unit but I did not get any response. I had to book a flight at the last minute from Delhi to Istanbul. I had to fly a different airport than my previous airport because other options were way above my budget. I had an extra flight from Sabiha Gokcen Airport so that I had to rush between these airports. When I came back to my home town after a terrible journey I still did not get any response from their customer service unit. So that I called Flynas call center. When I talked to the Flynas they refused to refund my money. They informed me that they translated my ticket into a mile point and I had only one option which uses these miles on the next flight. I did not accept their rules because I knew that a refund was my legal right in this situation. I tried to explain that I was not a Saudia Arabia citizen and I did not live in Saudia Arabia so that I could not use these miles. When I requested to refund my money again they advised me to contact Flynas customer service unit. I called them and mail them but there was not any response from Flynas customer service unit. I reached their call center again and explained that Flynas customer service did not answer my emails and phone calls. This process continued three times, I mail or call their customer service unit a hundred times but there was no answer. I paid 230 SAR phone bill because of these phone calls. In summary, I was victimized by Flynas company and threatened unfairly. I have been waiting for two weeks to get any response from the customer service unit but they still ignore me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Delhi via Riyadh
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Shockingly inept organisation and shockingly inept communication"

(United Arab Emirates)

Trip Verified | I travelled with FlyNas approximately 10 times early last year and insisted to my employer that I would never Fly with them again. 4/5 times they were late - usually between 1-4 hours. They provide almost no information to passengers about the delays and just let them sit there waiting for something to happen. Shockingly inept organisation and shockingly inept communication. Having changed employer, this year I've had to try them again. Unsurprisingly, their app still doesn’t work properly (on iPhoneX at least) forcing you to use a Web browser and take a screen shot of the ticket. I checked in online last night and came to Dubai terminal 1, thinking I’d get through emigration and use one of the sleep pods for a late morning flight. Only I was told that they didn’t accept FlyNas e-boarding cards, I had to use a normal printed one - but FlyNas counters were closed, so I had to get a taxi to a local hotel instead. This morning someone told me that’s because of the visa checks that need to be done in person - which Emirates, Saudia and Fly Dubai seem capable of doing online. It appears that FlyNas aren’t linked up to the systems to enable this online - yet they don’t feel like this is worth mentioning when you do checkin online. I’ve travelled lots, and I have no qualms in saying that FlyNas are utterly useless. A bit cheaper than most of the other airlines, but a truely awful experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Riyadh
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid this airline"

(United States)

Not Verified | Delhi to Riyadh. The worst flying experience I had. Two days before my scheduled departure, they rescheduled the flight to be over 10 hours later. Given the time change and that the flight was at 4 AM, I didn't see this until the day of. As a result of this, I was late coming back for work and had to pay top dollar for an extra night at a hotel (booking so close in). They then further said they would provide compensation both at the airport and later when I could call the customer service. In short, the flight cost me more money than the ticket of the flight itself, and I was lied to repeatedly throughout the process. Avoid this airline. If you want to go to Saudi Arabia for whatever reason, don't take this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Riyadh
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"now waiting for refund"

(India)

Trip Verified | My flight to Cairo via Riyadh from Delhi got delayed by 11 hours. However I was only intimated for the first sector a night prior. There was no reply on emails, no proper response on fb messenger from them when I kept asking them for Riyadh-Cairo flight. It was on the date of my flight when I had a callback and they said they cannot accommodate me on the connecting flight. My flight was at 3 PM and I was on phone sitting at my home at 11 AM discussing what will happen to my flight. They gave me an option to reschedule my whole flight. My flight was on 25th and the reschedule date they gave me was on 27th Dec. I had spent money on my vacation, taken leave from my office. Pathetic customer service as they only have international customer care number. People working there are equally pathetic. I will not recommend this airline to anyone. I finally cancelled my flight and now waiting for refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Cairo via Riyadh
Date FlownDecember 2019
Value For Money 12345
no
9/10

"organised and efficient"

(Saudi Arabia)

Trip Verified | Riyadh to Dubai. Organised and efficient. I take this route every week. Most of the times the plane arrives before scheduled time. The only suggestion I have is to apply strict hand baggage control in Dubai Airport
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRiyadh to Dubai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"11 hours at Riyadh Airport"

(Saudi Arabia)

Trip Verified | Abu Dhabi to Delhi via Riyadh. Flynas is the worst flight in the world, they delayed my flight 8.30 hours with officially conformation of bad weather. The staff said destination weather is not due to this we are delaying our flight but in email or sms they are not mentioned the weather of destination is bad. They not provide us hotel also, I spend more than 11 hours at Riyadh Airport. This is my first and last travel for flynas.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Delhi via Riyadh
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told to wait 12 hours"

(India)

Trip Verified | Dont be attracted by cheap ticket prices. My flight from Riyadh to Delhi got cancelled after they gave boarding pass. And was told to wait 12 hours for the next flight. No explanation. No accomodation, no water, no food. They hold your checked-in bags and tell you to wait at the gates for over 12 hours and they cant even guarantee whether you will get the next flight. Pay more and better book other airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCairo to Delhi via Riyadh
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no
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