Flynas

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 43 reviews
2/10
No Skytrax Rating
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1/10

"next flight to Sarajevo is in 2 days!"

(Malaysia)

Trip Verified | Yesterday, I’m supposed to have a flight from Jeddah (transit in Riyadh) to Sarajevo. My flight from Jeddah was delayed which initially stated for just 20 minutes (in reality for 2 hours without any announcement whatsoever) Had a bad feeling that I’m going to miss my next flight, therefore I quickly search for the officer in charge at the gate (there is barely anyone at that gate) to let them know and ask them to make sure that I’m not going to miss my next flight. The officer said he had make sure that my next flight is aware of this delay and assured me that I’m not going to miss my next flight and so I can get onboard and make it on time. Unfortunately, when I arrived in Riyadh, I was too late and other next flight to Sarajevo is in 2 days! I went to the counter and luckily they offer some compensation, however as I’m writing this review, know that I’m still waiting for my luggage and it’s been 7 hours.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJeddah to Sarajevo
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"best described as sad"

(Saudi Arabia)

Trip Verified | I booked FlyNas since it is the only airline offering a direct flight between Vienna and Riyadh. 5 hours is all it takes and I booked their premium class. What FlyNas delivered is best described as sad: Time of our flight moved forward by 40 minutes without notice. Check in in T3, but boarding in T1. Flight went first to Salzburg for a 50 min stop and to offload and load passengers while arguing with ground staff on missed safety issues. Seats in premium cabin are very uncomfortable and identical to Economy. Waste of money. Cabin was freezing, no blankets available. Seats recline enough for a 1 hour flight but not a 7 hour plus journey. No power sockets. First 2 sets of overhead bins on either side of the cabin are reserved and used for crew luggage. Crew could not care less where passengers, paying premium prices, store their Hand luggage. Food in its presentation, selection and quality was dismal. 1 bottle of water offered during 8 hours in the aircraft. Crew did not ask once if they could possibly be of help. No hand towels in the toilet. Of course neither screens nor wifi. The 5 hour journey started at 1000 at Vienna Airport and ended at 2000 in Riyadh.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVienna to Riyadh
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I do not recommend this airline"

(United Arab Emirates)

Trip Verified | I do not recommend this airline to anyone. Within the span of 24 hours, the airlines managed to cancel my original flight and delay my updated flight. What a trashy service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Riyadh
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"ground service is the worst"

(Saudi Arabia)

Trip Verified | I did online check in and they didn’t send me the boarding pass, at the airport there is no Machine to print out the boarding pass, there is no counter for people who did online check in and having only carry on bag. They want me to stay on a very long line to get the boarding pass although I did checked in online. Staff from flynas were not cooperative at all. So I went out after waiting in line and canceled my flight. I will never use flynas again, ground service is the worst.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRiyadh to Dubai
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
1/10

"where does the greed stop?"

(Saudi Arabia)

Trip Verified | Where does the greed stop? Booking: agent on the phone says lower price than the one I saw on the screen for booking - same flight same time. Changing the flight: deliberately made a nightmare so you can book through the staff and pay 125 SAR service fee. The customer service was on the phone while I was trying to do it myself. It would take them seconds to do it. Checking in: good experience and helpful staff Im flight service: 100g water bottle and a piece of bread with a slice of cucumber - sort of sandwich. Staff: absolutely lovely.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Jeddah
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not covered by any kind of support"

(Egypt)

Trip Verified | Although there were 9 passengers waiting in the airport, the airline closed the registration, leaving these passengers with no support for the weekend. No available solutions, the only answer I get after two days of complete silence, I am not covered by any kind of support.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Medina via Riyadh
Date FlownFebruary 2022
Ground Service 12345
Value For Money 12345
no
2/10

"Really horrible customer service"

(Canada)

Trip Verified | Flynas lost my bag on a flight from Jeddah to Amman a month and a half ago. I've filed many complaints, sent many emails, made countless calls, and received promises to look into it and get back to me, but I haven't heard back and haven't got any answers in a month and a half. Really horrible customer service. Avoid this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJeddah to Amman
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"call center kept me 30 minutes without answer"

(Saudi Arabia)

Trip Verified | Flynas is a low-cost carrier while the ticket price was 250 USD for a domestic flight from Riyadh to Najran (light economy). Flight was cancelled and their call center kept me 30 minutes without answer, their twitter account reply privately that yes it was cancelled because of weather (weather was calm), I asked for the next days flight and they replied that no seat was available (the online site showed me there was). I asked for the nearby airport to fly from (three hours driving), they said no seat was available while flynas.com showed there were 3 flights available.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNajran to Riyadh
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no one was telling us what was going on"

(India)

Trip Verified | Riyadh to Delhi with Flynas. Our flight was delayed one hour, after the delay we boarded the flight at 9.15 pm, we waited 3 hrs on the flight. I don't know if the problem was the weather but during the 3 hrs we were very bored, no one was telling us what was going on. We were very hungry. After three hours the cabin crew were not answering our questions with any gentleness.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiyadh to Delhi
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they never returned my money"

(India)

Trip Verified | Delhi to Cairo via Riyadh. Under these unfortunate circumstances of coronavirus, I cancelled my ticket under the cancellation policy but they never returned my money. One they ask to call their call centers but they have ghost centers because no one picks up a phone there. Further I kept on chasing them on mails, even copying there top management but no one is giving heed to it. On my scripted replies which are of no use. They say that my money is kept with them for 1 year to be used in future and if not used within that 1 year it will be confiscated. I mean that's absurd.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Cairo via Riyadh
Date FlownMarch 2020
Value For Money 12345
no
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