"next flight to Sarajevo is in 2 days!"
D Hamar (Malaysia)
✅ Trip Verified | Yesterday, I’m supposed to have a flight from Jeddah (transit in Riyadh) to Sarajevo. My flight from Jeddah was delayed which initially stated for just 20 minutes (in reality for 2 hours without any announcement whatsoever) Had a bad feeling that I’m going to miss my next flight, therefore I quickly search for the officer in charge at the gate (there is barely anyone at that gate) to let them know and ask them to make sure that I’m not going to miss my next flight. The officer said he had make sure that my next flight is aware of this delay and assured me that I’m not going to miss my next flight and so I can get onboard and make it on time. Unfortunately, when I arrived in Riyadh, I was too late and other next flight to Sarajevo is in 2 days! I went to the counter and luckily they offer some compensation, however as I’m writing this review, know that I’m still waiting for my luggage and it’s been 7 hours.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Jeddah to Sarajevo |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"best described as sad"
G Kopera (Saudi Arabia)
✅ Trip Verified | I booked FlyNas since it is the only airline offering a direct flight between Vienna and Riyadh. 5 hours is all it takes and I booked their premium class. What FlyNas delivered is best described as sad: Time of our flight moved forward by 40 minutes without notice. Check in in T3, but boarding in T1. Flight went first to Salzburg for a 50 min stop and to offload and load passengers while arguing with ground staff on missed safety issues. Seats in premium cabin are very uncomfortable and identical to Economy. Waste of money. Cabin was freezing, no blankets available. Seats recline enough for a 1 hour flight but not a 7 hour plus journey. No power sockets. First 2 sets of overhead bins on either side of the cabin are reserved and used for crew luggage. Crew could not care less where passengers, paying premium prices, store their Hand luggage. Food in its presentation, selection and quality was dismal. 1 bottle of water offered during 8 hours in the aircraft. Crew did not ask once if they could possibly be of help. No hand towels in the toilet. Of course neither screens nor wifi. The 5 hour journey started at 1000 at Vienna Airport and ended at 2000 in Riyadh.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Vienna to Riyadh |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I do not recommend this airline"
Burhan Yasser (United Arab Emirates)
✅ Trip Verified | I do not recommend this airline to anyone. Within the span of 24 hours, the airlines managed to cancel my original flight and delay my updated flight. What a trashy service.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dubai to Riyadh |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"ground service is the worst"
A Kamalah (Saudi Arabia)
✅ Trip Verified | I did online check in and they didn’t send me the boarding pass, at the airport there is no Machine to print out the boarding pass, there is no counter for people who did online check in and having only carry on bag. They want me to stay on a very long line to get the boarding pass although I did checked in online. Staff from flynas were not cooperative at all. So I went out after waiting in line and canceled my flight. I will never use flynas again, ground service is the worst.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Riyadh to Dubai |
Date Flown | March 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"where does the greed stop?"
A Tarman (Saudi Arabia)
✅ Trip Verified | Where does the greed stop? Booking: agent on the phone says lower price than the one I saw on the screen for booking - same flight same time. Changing the flight: deliberately made a nightmare so you can book through the staff and pay 125 SAR service fee. The customer service was on the phone while I was trying to do it myself. It would take them seconds to do it. Checking in: good experience and helpful staff Im flight service: 100g water bottle and a piece of bread with a slice of cucumber - sort of sandwich. Staff: absolutely lovely.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dubai to Jeddah |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not covered by any kind of support"
1 reviews Abdullah Abdulnaby (Egypt)
✅ Trip Verified | Although there were 9 passengers waiting in the airport, the airline closed the registration, leaving these passengers with no support for the weekend. No available solutions, the only answer I get after two days of complete silence, I am not covered by any kind of support.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cairo to Medina via Riyadh |
Date Flown | February 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Really horrible customer service"
Magdy Omar (Canada)
✅ Trip Verified | Flynas lost my bag on a flight from Jeddah to Amman a month and a half ago. I've filed many complaints, sent many emails, made countless calls, and received promises to look into it and get back to me, but I haven't heard back and haven't got any answers in a month and a half. Really horrible customer service. Avoid this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Jeddah to Amman |
Date Flown | November 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"call center kept me 30 minutes without answer"
S Ahmed (Saudi Arabia)
✅ Trip Verified | Flynas is a low-cost carrier while the ticket price was 250 USD for a domestic flight from Riyadh to Najran (light economy). Flight was cancelled and their call center kept me 30 minutes without answer, their twitter account reply privately that yes it was cancelled because of weather (weather was calm), I asked for the next days flight and they replied that no seat was available (the online site showed me there was). I asked for the nearby airport to fly from (three hours driving), they said no seat was available while flynas.com showed there were 3 flights available.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Najran to Riyadh |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no one was telling us what was going on"
T Reddy (India)
✅ Trip Verified | Riyadh to Delhi with Flynas. Our flight was delayed one hour, after the delay we boarded the flight at 9.15 pm, we waited 3 hrs on the flight. I don't know if the problem was the weather but during the 3 hrs we were very bored, no one was telling us what was going on. We were very hungry. After three hours the cabin crew were not answering our questions with any gentleness.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Riyadh to Delhi |
Date Flown | August 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"they never returned my money"
Vinyas Vashisht (India)
✅ Trip Verified | Delhi to Cairo via Riyadh. Under these unfortunate circumstances of coronavirus, I cancelled my ticket under the cancellation policy but they never returned my money. One they ask to call their call centers but they have ghost centers because no one picks up a phone there. Further I kept on chasing them on mails, even copying there top management but no one is giving heed to it. On my scripted replies which are of no use. They say that my money is kept with them for 1 year to be used in future and if not used within that 1 year it will be confiscated. I mean that's absurd.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Delhi to Cairo via Riyadh |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |