Firefly

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 71 reviews
7/10
No Skytrax Rating
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8/10

Firefly customer review

(Australia)

A great airline for local travel - their flights from Subang mean a 20-30 min cab ride from central KL rather than going to the main airport terminal. Flew SZB to PEN - short flight but the cabin crew were there with a snack. Left perfectly on time.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Firefly customer review

(Australia)

10/8/12 I flew SZB to PEN. It was a short and pleasant flight there was a snack and refreshments served at no cost cabin staff were pleasant and attention was paid to other passengers storing their bags appropriately. SZB was an easy point of departure the airport being simple and easy to manage there was a slight delay in take off and passengers were informed of proceedings.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Firefly customer review

(Malaysia)

AOR-SZB on FY2171/01AUG with the ATR72-500. On time departure with a smooth flight along the way. For the short duration of one hour the FA served very light snacks - peanuts & mini apple with drinks. Before we know it it was already time to land. Definitely the #1 choice for domestic flights when you get their promo fares.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Firefly customer review

(United States)

Flew KUA-SIN. Short flight competently managed. We were charged heavily for overweight baggage; 20 kg over for two people; the fee was as much as one ticket. Check in staff and flight crew were friendly and helpful. The ATR turboprop used was as comfortable as expected but this 185 cm passenger asked for the exit row (row 1) after boarding.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Firefly customer review

(Singapore)

SIN-SZB on ATR twin-prop. I got auto-selected for row 11 but decided I wanted a quieter seat and so went to 1D. Flight left late. I'm not sure but perhaps it was because of a heavy thunder storm and arrived late by 10 mins. Boarding was fast and there was a choice of muffin or peanuts guava or mango juice. Flight was reasonably smooth. Luggage came out quickly enough although being 1D means being last at the immigration queue. My hotel was 20 mins away - 45 mins from KLIA - so this was a good fight for me.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Firefly customer review

(Australia)

The flight was excellent service by flight attendants was wonderful with nice warm friendly staff serving a free light snack and drink. Flying to Koh Samui was the easier way to get to Samui straight from Subang airport in KL to Samui Island in less than 2hours. I would highly recommend Firefly airlines to all as they do fly to many more destination around Malaysia and beyond.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Firefly customer review

(United States)

Ground staff in LGK did not provide updates for a 40+ minute delay on a 65 minute flight. When they started boarding more than 200 people stood-up for a 68-seat aircraft. (two flights were posted to the same gate). It was disorganized and no apology offered for the delay! Onboard the flight was great. Attentive FAs. Two types of juice snacks offered. SBZ is a great airport - in a taxi in less than 2 minutes after deplaning!
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Firefly customer review

(Malaysia)

Excellent service throughout SZB-PEN return. Enjoy their complimentary grape juices nuts and muffin. Quiet cabin and cabin crew were very nice. The fare is cheap too.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Firefly customer review

(Malaysia)

KL (Subang) to Kuantan. Very punctual departed according to schedule. The crew were cheery and extremely professional for a flight that was just 50 mins. For a short flight they served a light meal too! Highly recommended.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Firefly customer review

(Malaysia)

Singapore to Ipoh using Firefly. Its good value for money despite the airline having a monopoly on this route. I was impressed with the web check-in facility and the direct debit facility that is now available and makes booking a ticket convenient. The stewardesses onboard were professional.
Seat TypeEconomy Class
Value For Money 12345
yes