Firefly

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 71 reviews
7/10
No Skytrax Rating
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9/10

Firefly customer review

(Malaysia)

Enjoyed the service onboard my flight from Subang to Singapore. Easy to get to the airport fast check-in tasty muffins served onboard.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Firefly customer review

(Malaysia)

KUL-KCH. Firefly has cancelled all B737 routes without informing passengers. Now I'm forced to buy expensive ticket which is 5x more. If they are stopping the routes Firefly should compensate more so that we can get on the next available flight without any fuss. Firefly is responsible for inconvenience caused and a refund on low fares isn't enough to cut it. They should foot the bill for expensive last minute air tickets.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Firefly customer review

(Canada)

2 flights Batam to KL and Penang to Phuket. Both good value on time and planes new and tidy. Efficient check-in and booking.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Firefly customer review

(United Kingdom)

SUB-SIN. Subang is the old KL airport and now used as a local / LCC airport - much closer to KL than the new airport. Fares were cheap flight was on time and new ATR 72 a pleasure to fly in. Crew were pleasant - snack was OJ and a piece of cake. Highly recommended for the short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Firefly customer review

(Malaysia)

SZB-SIN return. Considering the promotional fares the convenience of Subang Airport as well as the impeccable service for a 70 minutes flight (light snack) Firefly is an excellent option.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Firefly customer review

(Singapore)

Kuala Terengannu to Singapore last month. The flight was on a half-full ATR aircraft. The plane was clean the seats comfortable and the staff friendly and efficient. The flight left on time and arrived a few minutes early. Guava juice served. The ticket price was very inexpensive for what was provided. If this is indicative of Firefly's normal performance it is a great little airline.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Firefly customer review

Return Subang to Penang. Outward leg fine punctual and efficient but the next day I received a phone call from Firefly to say may return flight to Subang had been cancelled because of technical problems - but they could put me on an earlier to which I agreed. I arrived at Penang airport to find the earlier flight was actually an MAS flight to KLIA. In fairness they paid for a taxi from KLIA to Subang to enable me to collect my car but beware as it is apparently common for Firefly to cancel flights when they have a poor load factor - this information came from a member of their staff.
no
4/10

Firefly customer review

Penang to Subang (KL) and back to Penang. Flight was around 20 MYR (5USD) more expensive than MAS or Air Asia however since Subang is so much closer to the city I felt it was well worth it. Subang airport has been refurbished and is very modern in comparison to my first visit when FireFly was founded. New ATR 72-500 are also much nicer planes to fly than the old Fokker 50. Check-in was efficient and flights were slightly late boarding but made up time in the air and arrived on time. The crew was friendly and efficient however not as welcoming as the MH crew. (FireFly is a subsidiary of MH). They served fruit juice and a small piece of cake for this 35min trip. Not bad and good value for money.
no
5/10

Firefly customer review

SIN-KUA-SIN with family + 1 child + 1 infant. Infant seat belts were offered unlike Tiger and Air Asia. ATR72-500 were new (capacity 72 pax). Drinks (OJ or apple juice) peanuts and muffins served with 2 FAs. Drinks were done 2 rounds in the 1 hr flight. FAs were friendly and customer service orientated. Air sick bags and inflight mag were avail in each seat. Flight to Kuantan about 98% full while flight to Singapore was about 90% full. Seats were arranged 2x2. There was 1 toilet available. We paid for S$70 for the promotion return airfares! Overall we enjoyed the flights and will not hesitate to fly with them again.
no
5/10

Firefly customer review

Penang-Langkawi. New and clean ATR friendly FAs cold drink free service air fare including taxes about £10 each would thoroughly recommend this airline.
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