Firefly

Used this airline for the first time June 19 for a flight between Subang airport and Kota Bharu. The staff on-board were friendly and I couldn't believe they served a snack and drinks for a 1 hour flight. The only negative point was that the back of my seat wouldn't stay in an upright position and would slowly recline back. Other than that, I was happy with my choice of airline.

13/1/2015 Firefly from Penang to Krabi. On time with boarding with little fuss. Soya or fruit juice and peanuts were refreshments offered which was enough for the short flight. Great to connect so easily between the two points of Penang and Krabi.

Love this airline! 20kg baggage included. We got to airport early and were able to change to earlier flight no problems. Snacks and drink provided on plane and loveliest staff both on ground and onboard. Very nice new clean and spacious plane. Wish more airlines were like these guys!

We flew from Singapore to Subang on 24th July. Everything was fine! The flight was on time. Everyone boards a bus from a ground level departure gate at Changi. That gate area is air-conditioned and comfortable. There is a toilet there if you need it. Onboard you are served a drink and peanuts or a cake. Before you know it you are flying over KLIA and then over to Subang. That is a small terminal perfectly situated for people staying in Shah Alam Subang PJ Bangsar or KL Sentral areas. We stayed in Bangsar and got a taxi voucher in the airport for RM 30. I also bought a sim card there. So though small it has all you need to get you on your way. By the way the duty free shop in the terminal has some good prices!

I flew with two friends on Firefly from Penang to Kota Bharu. The service on board was excellent: welcoming staff and a light snack (cookies) and drink. This is a good airline and I do highly recommend. A snack with a drink were serving during a 50" flight. Bravo and please go on with a dedicated customer service!

Flight Subang to Penang on 20th April was on time and crew were friendly even though flight was full. The last flight I took before this departed early in the morning and it was a rush about 6-7 flights departing with around 5 mins gap. The airport needs to add more gates and improve signage to the aircraft. Firefly staff did the best they could and even managed a quick smile. The latest flight took place mid morning and it was not as hectic on departure as the early morning one. Departure from Penang was ok gate was far from the counters and one level down but the aircraft is right in front of the gate! If you are travelling ex-Penang don't go to the gate too early as there is absolutely nothing down there. Prices seem to be lower than before. I remember thinking that the fares were high when I flew them last year but the last few trips were around the $100 (ringgit not USD) mark which is OK.

In 2008 we flew from Penang to Langkawi and were overall satisfied with the flight (short delay). So in December 2013 we decided to book again for a flight from Bangkok to Kota Bharu. In January they called to switch the dates of our flight because the Monday flight was cancelled. In April they called again to cancel the flight destination because of the political situation in Bangkok. This seems a bit strange to me since other airlines still fly out of Bangkok. I think it's more economical reasons. Now I have to wait 30 days to get my money back and book a flight through KL that is almost three times as expensive. So beware before you book with them.

SZB-Subang-Penang return trip: Superb trips clean aircraft on time. Flight attendants were very helpful and appreciate the light refreshments which were factored into the bill. The trip back was even better because we were given the very front seats at no extra cost. I was travelling with my parents who are senior citizens and the ground staff were very alert and upon looking at the I.Cs I gave her at the check in counter she quickly asked if they needed help getting to the aircraft. When I said they were very fit she double checked if they were okay being seated right in front because they had 'to walk a bit further' in a plane which is actually very small. I found it a bit amusing but the politeness and concern is what matter most. Will definitely fly again. The fact that it is based in Subang is also a bonus point for me.

Flew last week from Subang to Singapore. Return flight from Singapore was delayed 2 hours. Today I am travelling from Subang to Singapore on flight FY3515. Flight delayed again for 1 hour. Reason given by desk staff was delay with arrival from Singapore. It is worse than a low cost airline but the price is not low cost. Expensive yet terrible service.

USM-PEN. Quick check in was able to use the Bangkok Airways "lounge" in the airport free wifi drinks and cookies. Flight just over an hour in an ATR-72 turboprop looked fairly new seats comfortable enough for such a short flight. Bumpy ride due to thunderstorms in the area pilots did a good job flying around them as a result arrived slightly late. Overall good service. Would fly with them again.