"efficiency is maximised"
19 reviews J Lim (Hong Kong)
✅ Trip Verified | The biggest selling point for this flight is that it flies between the two smaller airports of the most frequent international flight route in the world, hence efficiency is maximised. True to its promise, the small airports made for a much quicker screening and security process, and my entire door-to-door journey from KL to Singapore (from hotel in KL to second home in Singapore) took just 3 hours and 10 minutes. The flight itself at 65 minutes was rather uneventful, flying an ATR means a lot of compromises, such as barely functioning air-conditioning, smaller seat pitch, a shorter ceiling, much smaller lavatories, etc, which was somewhat uncomfortable, but is a price I would still be willing to pay for the efficiency of the total journey.
Aircraft | ATR 72-500 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kuala Lumpur Subang to Seletar Singapore |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Never flying with them again"
M Lan (New Zealand)
✅ Trip Verified | They charged us 150 RM ($35 USD) each to add our middle names to the ticket. The same cost as the actual flight tickets. I’ve never encountered this with any other airline, and it’s such a blatant money grab. The flight itself wasn’t overly comfortable either, but for a 30 minute trip I don’t mind. Never flying with them again after the experience with customer service.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Penang to Langkawi |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"polite and professional"
21 reviews Keith Tong (Singapore)
✅ Trip Verified | Subang to Singapore with Firefly. As departure airport is a small airport with little traffic, pushback was quick and flight took off on time, and landed before time. Light refreshments in the form of a snack and a drink were served. There were only 2 cabin crew on this short flight and small aircraft, whom were polite and professional.
Aircraft | ATR 72 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Subang to Singapore |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crews were attentive"
41 reviews Shaharuddin Mohd Sham (Malaysia)
✅ Trip Verified | Kota Bahru to Subang. This was my second time on Firefly, the first was the journey from SZB to KBR earlier in the day. The flight was delayed, supposed to depart at 8.45 pm, but only by 9.30 pm that the plane left the airport. Notwithstanding, the flight was okay all the way to SZB. The cabin crews were attentive and landing was smooth.
Aircraft | ATR72-500 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kota Bahru to Subang |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I don’t care attitude"
N Bazirini (Japan)
✅ Trip Verified | Kota Bharu to Kuala Kumpur. This is connecting flight from Kota Bharu to Kuala Lumpur (code sharing with Malaysia Airlines on to Osaka). I don’t care attitude of the staff at the counter.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kota Bharu to Kuala Kumpur |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"didn't respond to my emails"
Paul Hughes (Germany)
✅ Trip Verified | Kuala Lumpur to Singapore. The airline changed my departure airport and informed me in an email with the subject "Firefly Travel Itinerary". No "changed itinerary", "new itinerary", "updated itinerary" just plain "Firefly Travel Itinerary". The email also contained no indication that anything had changed. As I was already traveling with limited email access and I had receive multiple emails over the preceding months with the same subject, without changes, I only discovered the changed airport at check-in and has to book a second hotel near the new airport losing my money on the first. Customer service didn't respond to my emails either.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Singapore |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight was amazing"
Johnny Tan (Singapore)
Not Verified | Singapore to Subang. The flight was amazing. Food and beverages very generous for such a short flight. Seat is decent. Cabin crew are frendly. Landing is very smooth. Merchandises are very pretty and cheap. Definitely fly with them again.
Aircraft | ATR72-500 (9M-FYL) |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Subang |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"onboard service was courteous"
B Sharma (Singapore)
✅ Trip Verified | SIN-IPH-SIN on 19 and 22 Sep 2018. Check-in at both airports was quick and simple. The free 20kg allowance for checked-in luggage was useful, given the lack of overhead bin space in the ATRs. Boarding was orderly and both flights departed slightly ahead of schedule. The remote stands used by Firefly at Changi Airport are near the runway, so the taxiing time prior to takeoff was minimal. The onboard service was courteous, with the nice bonus of a light snack and drink. The cabin was slightly more cramped and noisy than that of a jet aircraft, but the seats were well-padded and more than adequate for the 1h 40min flying time. Both aircraft were rather worn, but the seats, window shades and overhead bins functioned without issue. Arrival was a few minutes early both ways, with passengers arriving at Changi Airport being dropped off at a special gate a few metres away from immigration at the same level. For the price paid (about SGD 210 per person return), Firefly offered service at a level over and above my expectations for a regional airline.
Aircraft | ATR72-500 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Ipoh |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff on board was nice"
2 reviews Sébastien Allemand (France)
✅ Trip Verified | Singapore to Ipoh. What a surprise: first time using this airline and I was very happy. The staff on board was nice The snack for such a short time fight was excellent
Aircraft | ATR |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Singapore to Ipoh |
Date Flown | June 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"continue to support Firefly"
Hean Tatt Lim (Malaysia)
✅ Verified Review | Penang to Subang. I was having an accident a month ago, I was walking slowly with my walking pole. There was a Firefly duty manager who noticed me and came to me if I needed assistance. He arranged a wheelchair and two assistants to help me. These two young men were really helpful, they even help me to arrange a Grab car at the kiosk. They even waited for the driver at the arrival hall and help me to load my 2 bags to the cab. Thank you Firefly and the 2 young men. Yes, I'll continue to support Firefly.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Penang to Subang |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |