Firefly

✅ Trip Verified | A boutique airline, managed under Malaysia airlines. Mainly fly within Western Malaysia peninsula, with only one international destination which is Singapore. I appreciate the fact that they use the old Subang airport, and it flies to another little airport and that's Xeletar in Singapore. Check in was done quickly. Boarding process was orderly and smooth. The ATR32 is a small but beautiful plan laid out in a 2x2. The seats are actually quite spacious and good leg room, stewardess are welcoming and hard working, free water and packet of nuts given free. Overall it was a unique experience. This is definitely another great way to travel between these 2 cities. Get a window seat for a great scenic flight experience.

✅ Trip Verified | Flight itself was full. Sitting inside the cabin 20mins for waiting another plane to land so we have had to hold short at the runway longer time. Bad weather resulting delay departure, powerful turbo plane. A small packs of cookies, nuts and drinking water was provided as a refreshment .

✅ Trip Verified | First flight and will be the last. Booked 6pm flight, few hours before received msg that flight will be delayed to 7.15pmm but at 7pm still didn't see the airplane. Asked counter staff, she simply replied that it will arrive in 15 mins. Eventually landed 7.30pm, finished boarding and flew at 7.55pm and reached Senai 8.55pm. I missed the last AA1 8.30pm bus to JB central. Wasted 2 Bus tickets that bought earlier, unable to go back to Singapore the same night as planned and last minute went to a relatives house for a night. Firefly had no courtesy to reply my email, no explanation, no apologies, just kept silent.

✅ Trip Verified | The original flight was suppose to depart from Johor at 9am and was initially delayed to 11.45am. Then delayed to 1.15pm and again to 3.15pm. THE airline does not even have the courtesy to inform via email or sms of the delayed. By right that many hours of delay should come with at least a meal voucher. No explanation given.

✅ Trip Verified | The biggest selling point for this flight is that it flies between the two smaller airports of the most frequent international flight route in the world, hence efficiency is maximised. True to its promise, the small airports made for a much quicker screening and security process, and my entire door-to-door journey from KL to Singapore (from hotel in KL to second home in Singapore) took just 3 hours and 10 minutes. The flight itself at 65 minutes was rather uneventful, flying an ATR means a lot of compromises, such as barely functioning air-conditioning, smaller seat pitch, a shorter ceiling, much smaller lavatories, etc, which was somewhat uncomfortable, but is a price I would still be willing to pay for the efficiency of the total journey.

✅ Trip Verified | They charged us 150 RM ($35 USD) each to add our middle names to the ticket. The same cost as the actual flight tickets. I’ve never encountered this with any other airline, and it’s such a blatant money grab. The flight itself wasn’t overly comfortable either, but for a 30 minute trip I don’t mind. Never flying with them again after the experience with customer service.

✅ Trip Verified | Subang to Singapore with Firefly. As departure airport is a small airport with little traffic, pushback was quick and flight took off on time, and landed before time. Light refreshments in the form of a snack and a drink were served. There were only 2 cabin crew on this short flight and small aircraft, whom were polite and professional.

✅ Trip Verified | Kota Bahru to Subang. This was my second time on Firefly, the first was the journey from SZB to KBR earlier in the day. The flight was delayed, supposed to depart at 8.45 pm, but only by 9.30 pm that the plane left the airport. Notwithstanding, the flight was okay all the way to SZB. The cabin crews were attentive and landing was smooth.

✅ Trip Verified | Kota Bharu to Kuala Kumpur. This is connecting flight from Kota Bharu to Kuala Lumpur (code sharing with Malaysia Airlines on to Osaka). I don’t care attitude of the staff at the counter.

✅ Trip Verified | Kuala Lumpur to Singapore. The airline changed my departure airport and informed me in an email with the subject "Firefly Travel Itinerary". No "changed itinerary", "new itinerary", "updated itinerary" just plain "Firefly Travel Itinerary". The email also contained no indication that anything had changed. As I was already traveling with limited email access and I had receive multiple emails over the preceding months with the same subject, without changes, I only discovered the changed airport at check-in and has to book a second hotel near the new airport losing my money on the first. Customer service didn't respond to my emails either.