Etihad Airways

Flew from AUH to MAN. No check in at Abu Dhabi as was transit passenger from another airline. Was bussed from remote stand for a long ride unimpressed with the airport itself and long security lines. Seat assignment pre- booked honoured. Full flight to Manchester AVOD was decent but could be better. Found cabin crew polite professional though the male staff seemed professional. Food was good with full hot breakfast before arrival. All in all a good flight which pleasantly surprised me.

Flew from D.C to Chennai. Things were not good at Abu Dhabi the terminal and Gate to India was over crowded and no place to even stand. The arrival time to Chennai was 1.5 hrs delayed and we lost our connecting domestic flight. On the way back the seats were not assigned properly they canceled our selected seats. In a four seat row for a family of four we were given three seats and we had to travel with a toddler for a 15 hr flight from Abu Dhabi to D.C. The seats are not that great either they are narrow and not much leg space. Only good thing is the flight crew.

I've flown Etihad more than 20 times within the last 9 months. On my most recent flight last Tuesday I had the same great service as usual. The cabin crew were very open and friendly. Even if I couldn't sleep on the two flights the crew were offering drinks and food during the night time. Food was good as usual as well as the entertainment system. I love flying with this airline and can recommend it to everyone. Compared to others the seat comfort is good and I had plenty of leg space.

After booking my tickets I advised customer services of my disabled needs. When I arrived at the airport this information was not on my booking and so I had to explain again my disabilities and needs at the check in desk. On arrival into AUH the plane was parked on a remote stand. after the plane has disembarked I had to wait a further 20 mins for ground crew to bring the lift to get me off! I was taken straight to the connecting gate as normal. At the gate I had to identify myself to the staff who had no history of my needs and I had to stop a ground staff and request my own assistance to board the flight via the lift. I boarded nearly last which meant jostling . Again no specific instructions in case of an emergency were given - it is usual to be informed what the crew will do for me to get me off in an emergency. I have before have I been treated with less dignity or support.

Flew Business class LHR-AUH-PVG. Great service on the first leg the Business class lounge at Heathrow was superb. Excellent selection and very comfy. The boarding was a little chaotic but once onboard excellent flight. Wine selection was wonderful as was the food selection. Transfer very easy. Next leg was in First. I was the only person in First and what an experience. Food was of restaurant quality having my own chef literally. The wine and champagne again was of tip top standard. As nobody else was on board I had my own dining booth and my own sleeping booth. Managed a full 7 hours uninterrupted sleep. Breakfast again was superb.

Abu Dhabi - Kuala Lumpur - Abu Dhabi. B777-300 3x4x3 economy class. Very slow check in at Abu Dhabi airport flight delayed for 5.5 hours without prior notification and also without a word of apology. Return flight on time. I have commented before on seating comfort on those flights after 7 hours you feel the impact of hard seats in your limbs. Food quality and services very good both legs so is the inflight system.

Traveled with my wife from Abu Dhabi to Sydney in June. Seats were so close together it was impossible to stretch legs in any way easily the worst we have encountered. Cabin service was almost non existent and food was well below average. Etihad ground staff in Abu Dhabi were rude and very unprofessional. We will never consider Etihad for any future flights.

13-16 Sep 2013 EY421 Abu Dhabi to Dublin EY 42 Dublin to Abu Dhabi. My two flights can only be described as the worst flying experiences I have had to date. Aircraft was an old A330 with a "brown" interior and the tightest long haul seating configuration I can recall. Service on board varied from dated to simply rude and unhelpful. Special meals booked in advance did not arrive and no alternates offered. However all of this was minor in comparison to the purser on the return leg who was rude to the point of being intimidating. Inflight entertainment system was old but would have been better if it had actually functioned. Recommend you eat well before the flight and take a book for entertainment if you have to travel with this airline.

Moscow - Abu Dhabi - Bangkok. A good trip although check in staff member seemed not to speak English. Flight was a little late leaving Moscow and arriving in Abu Dhabi which made the transit a little stressful as it was not clear that I and my luggage would make the second flight. Cabin staff were friendly and attentive but no one spoke Russian on the Moscow - Abu Dhabi sector. Food and wine were good but the service a little slow especially on the Abu Dhabi sector where I was trying to get a reasonable amount of sleep. Both planes were good and clean and with seats being fully flat beds were restful and spacious. The IFE was good on both planes and we were permitted to use the IFE until we had landed. The airport in Abu Dhabi was undergoing extension/renovation and a bus was used to transport passengers to the terminal. The lateness in arrival meant that the plane was about to board so it was not possible to eat in the lounge and then only sleep on the second flight. Here supper rather than dinner was late being served so valuable sleep time was lost. Bag did make the second flight but it was one of the last off the plane in Bangkok so received zero priority!

26th June was going to Washington from Lahore. Lahore - Abu Dhabi was fine Abu Dhabi - Washington was good though seats were small there was no room to stretch legs on such a long flight of 15 hours. Flight was on time. The staff were friendly from Abu Dhabi to Washington. Service was really good but the food was pathetic on both flights. Staff were bad coming from Washington to Abu Dhabi. They weren't listening to bells and were taking too much long to bring even water. Overall it was a good experience.