Emirates

Flew London Heathrow to Dubai on A380. We chose seats in row 45. Very efficient check-in and boarding. Aircraft very clean no crumbs down sides of seats or stains on tray. Informative updates from the pilot. Toilets were the best I have used on any aircraft and kept very clean throughout the whole flight. Seats actually very comfortable and space and recline very acceptable for Economy. Food excellent as was the service. All in all very impressed and will endeavour to fly with Emirates again.

BKK-DXB-DME Business class return. Excellent flight super service as usual too bad the flight between Bangkok and Dubai only last 5 hours. As a gold member the chief cabin comes and welcome you personally on board. Food is very good with great choices.

A380 from LAX-DXB-MAA. LAX to DXB was the worst. I had an infant child of 9 months old and didn't get a bassinet. Flight attendants said the baby looked too big and the bassinet wouldn't hold him. Had to hold my baby for 15+ hrs. No water was given either when I had to give baby formula. DXB-MAA was much better as they were able to provide a bassinet which unsurprisingly handled the baby just fine.

MAD-DXB-BKK and back. Good service at airports nice and new airplanes comfortable seats (although on 777s the distance between seats is tight so you are touching your neighbor continuously no problem in my case as I was traveling with a friend). IFE was excellent I got the new huge screens on 3 of 4 flights. Food was generally good and crew provided good service. Transit through Dubai Airport was fine. The ticket price was a bargain so I am even more satisfied with Emirates.

EK 372 on 27th Feb 2014. We have flown regularly with Emirates for many years and have been very happy. The way the airline dealt with us following the alleged baggage system crash on 27th Feb was appalling. Despite the fact that aircrew know that most passengers baggage had not been loaded no information was provided during the flight or at the airport. Instead we were left forlornly waiting at the carousel. By the time people twigged what was happening the two ground staff at the information desk were besieged. They were totally unprepared and chaos ensued. Essentially people were abandoned to their own devices with no attempt to communicate or put contingency arrangements in place. This was a repeat of our experience last year which we attributed to a one off aberration. Frankly you can have all the comfort and good food you like but if your customers walk away feeling angry and frustrated you will not get repeat business. Things do go wrong occasionally and most people are pretty reasonable if they know what is happening.

22nd Feb 2014 arrived in London Gatwick at 11am for our 1.30pm flight to Dubai to be told that the flight was delayed by 6 hours and would not take off until 7pm. Staff at Gatwick and on the flight were unable to give us any information about our connecting flights to India. Landed in Dubai at 6am on 23rd Feb and although all passengers on the flight had missed their connections there were no ground staff waiting to direct us. Asked to go to the transit desk found more than 500 people crowded into a small space with no proper queue. Only 2 Emirates staff were available. We stood for 4.5 hours with no refreshments. Communication was very poor and we had no idea how long the wait would be. At 10.30 am staff started directing passengers to different gates depending on their destination. We sat until 5.30 pm with no information as to which flight we were likely to catch. Although they handed out food vouchers at 2.30pm they ran out so not everyone got vouchers. At 5.30pm we were finally given boarding cards for the 9.45 pm connecting flight to Trivandrum. Although we waited 16 hours in the airport Emirates were unable to offer us a hotel room or even a lounge. Finally arrived at our destination at 3.45 am on 24th Feb. We appreciate that delays due to bad weather are unavoidable. However Emirates had 24 hours notice after the fog on Saturday morning and did nothing to prepare for the chaos on Sunday. Communication was extremely poor.

I have flown a few times with Emirates and I can never complain! Had a flight 2 days ago from Sydney to Dubai (14 hours) but it didn't feel that long because the staff were so good.

We were stranded in Dubai for over 24 hours. I mean myself and about 60 other passengers because our connecting flight (also an Emirates flight) left without us. None of us received accommodation no lounge not even a place to take a proper shower or refresh. We didn't receive boarding passes for the next flight for 17 hours or so they kept telling us to "come back in 2 hours". This went on all day I couldn't even leave the airport if I wanted to! Emirates had no sense of organization and zero sympathy for passengers.

We flew from Birmingham to Cape Town business class which involved a change in Dubai. These flights were on Boeing 777ER planes. Every aspect of the flights was of the highest standards such that for the first time in years we actually looked forward to our return flights! The service was excellent with courteous friendly staff and fabulous food and wine. The seats are roomy and comfortable and we slept for 6+ hours on the Dubai-Cape Town sector - well beyond what we have done on BA and other flights. The provision of mattresses for the seats is a wonderful idea. The entertainment system is superb. In addition the chauffeur cars are a great way to being and s=end a trip. Emirates is a great airline and I will definitely now switch to using them for future flights.

Singapore - Nice return on a business trip with a transit in Dubai both ways. Overall the quality of the trip was good. Seats comfortable slide suite doors a bit gimmicky but definitely help with privacy / quietness for sleeping. Didn't eat on all legs but when I did the quality of the a la carte food was excellent. Drinks list wide. ICE system has great content but the tablet style controller is sometimes unresponsive. In flight wifi / mobile connectivity only available on one leg out of four which was disappointing as the one leg that had it was a night leg when I wanted to sleep! Emirates First lounge in DXB very comfortable. All flights on time. Only complaints are that the cabins seemed too warm and that Dubai airport remains a bit of a mess for transit. Might be better when all construction works complete. Price for this First trip was barely any higher than Singapore Airlines Business class to Europe so on that basis the value for money is good. This is a regular trip for me and I'd consider EK next time.