Emirates

London to Dubai on 6/9 flight EK 012 and returned 12/9 flight EK 0009. I flew business class with Emirates both on 777 and 380 airbus. The seats were narrow in the extreme even on the 380 and I found it very uncomfortable. The staff were 'going through the motions' and the food was tepid. I have flown with many airlines-first time with Emirates. If you compare them to Qantas they have much to learn. Not impressed at all and will avoid in future.

I have flow with Emirates 6 times now and there are some very good good and poor aspects to the overall experience. In particular I refer to our Istanbul to Dubai flight on 7 Aug 2014. There was the normal long delay in check-in due in perceive (after working 30 years in aviation) large quantity of check in baggage that Emirates passengers have - some would see as a plus - combined with minimal experience staff. But the carry on baggage was the big issue both in regard to safety and comfort! Some people were bringing 35kg on board. Bags that just fitted into the lockers and a passenger opposite us had three of them. The onboard staff just helped them put more into the lockers without regard to the effect on others of the 100 passengers I could observe we were the only ones under the 7kg stated limit. When a senior crew from business class started stuffing our soft bags into a smaller space so they could get others large bags away and close the doors I was pointedly told what I could do with my concerns. He did not dispute that others had 35kg of carry on bags! In addition we had 2 obese passengers next to us. The crew provided them with extension seat belts but this doesn't stop them squashing those adjacent. Again the crew were unhelpful. I spent most of the flight walking around the aircraft. Finally the food on this flight was well below the standard I have known on other Emirates flights.

I've flown Emirates over a period of ten years and I can comprehensively say that every time I fly the service is getting worse. Emirates pitch themselves as being a top-top airline and to a degree the service they offer on paper is quite comprehensive. Their route network is very good and their fares at times can be competitive however the last four long haul flights I've taken with Emirates progressively gets worse. The cabin staff seem disinterested in providing a first class service to the nonchalant ground staff in Dubai. They are cutting back massively on quality they've stopped handing out comfort packs for flights the food is getting worse and the cabin crew don't respond to calls made from your chair. I can give quite a few examples of bad service travelling with Emirates over the last few trips however it was compounded by a poor experience travelling with an infant recently. I've always looked forward to flying with Emirates and I have quite a few Tier Miles and Skywards miles however I feel I've flown my last flight with Emirates.

I flew SYD-BKK in Sep 2014. This was my first time flying Emirates though certainly not my first time flying. I've flown quite a few of the greats (ie Cathay Singapore Malaysian Qantas etc) but Emirates completely impressed me. I flew economy and the furnishings and ambience felt and looked better than most economy cabins I've been in. The service was fantastic. Friendly and fast. Not to mention the flight attendants were immaculately groomed well-presented and spoken and quite attractive (male and female). Their overall demeanour was professional friendly and classy. This is in stark contrast to other airlines (ahem Qantas) whose cabin crew look and act like they'd rather be elsewhere. The food was good and plentiful and the in-flight entertainment was excellent.

Flew Mumbai - Dubai on the Boeing 777-200 ER. Even though the flight arrived late into Mumbai I applaud the Emirates staff at Mumbai to do everything possible to keep the flight on-time and it was with a slight 5-10 min delay in departure. The aircraft had the ICE AVOD system. The first 30 mins of my flight wasn't satisfying as my PTV froze after take off and crew members did not help. It was only a seat change which actually made my experience on Emirates really worthwhile. I was glad to see the patience the Emirates cabin crew have in dealing with passengers. Crew were polite well-mannered and courteous. Food was great. However my seat seemed to be a little bit on the uncomfortable side but I guess for this short sector its pretty good.

First time Business Class with EK. VIE-DXB-HKG.DXB-VIE. Disappointing service by cabin crew remote stand in DXB on the way out lounge in DXB very different in the Terminal areas. A380 nice but bar closing early and was partly not staffed while all cabin crew chatting in the back. Service the pure minimum for the travel class (small selection and medium quality) and inflexible. You did not see staff after main service. Woken up for breakfast just to wait half an hour for it and the last hour of the flight there was no service and bar closed. I could have slept longer this happened on both A380 flights. IFE is great good selection. Expectations where high as was the ticket price and EK did not deliver in my view.

Just flown Emirates for the first time Manchester-Dubai-Singapore-Melbourne out Mel-KL-Dubai-Manchester return. All in Economy. 14th August to 14th September. I won't use them again. Apart from one leg a more miserable unenthusiastic group of attendants I have yet to see. Food on all of the sections was grim. ICE entertainment on way back awful. On three sections delays and not one explanation even after the First and Business clients complained after us poor souls in economy. I booked thinking I would get Qantas service how disappointed was I. Next time I fly from Manchester I shall use Etihad or Qatar or even go to LHR again. Very disappointed.

We flew from London to Dubai on 9th September 2014 on the A380 with two children one infant and toddler. It was really great to fly with Emirates. The staff were very friendly good food and it exceeded our expectations. My only regret was not to use the same airline to fly back to London.

We flew first class from Bangalore to LAX. Emirates has exceptional on the ground service with a punctual chauffeur drive service hassle free check in and security and great lounges. We flew the 777 to Dubai this particular one had Emirates older first class seat which was pretty good it was lie flat and had massage controls a great recline and excellent IFE. Service started with caviar and smoked salmon and we had wonderful steak. Service was good with constant drink refills and a great amenity kit. We landed at Dubai and then headed to the first class transfer desk and then were taken by golf buggies to the first class lounge . The lounge was exceptional with its own duty free area massage rooms private rooms daybeds al a carte fine ding a cigar room a wine cellar and individual buffets at the gates. The best part about this lounge was that we boarded the plane from the lounge. The next sector was on the A380 with private suites and a shower spa. We had champagne on the ground and browsed through their IFE selection. We took off and the wonderful meal service started with excellent food being served and us being the only first class passengers the flight was personalised. Crew were attentive always addressing us by name and telling us about themselves. There is a nice bar with a real bartender and great snacks. The lavatory was neat and the shower spa experience was great with all the shower essentials being provided. We were also given herbal teas and a plate of fruit after are shower which was a nice touch. There were multiple meals and snacks served which were good and the overall experience was great. Emirates first class service is truly unique.

Rome to Sydney via Dubai. First time with Emirates courtesy of a QF code-share. Both flights on A380 aircraft. I enjoyed the opportunity to sit at the front of the lower deck as economy uses the entire deck. IFE is class- leading and food and drink (including a pre-dinner drink service) was great. Seat pitch was very good as were the crew. I would be very happy to fly Emirates again.