El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 279 reviews
5/10
3 star Skytrax Rating
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8/10

"All in all a good flight"

(Israel)

Trip Verified | We got to the airport early so check in was quick. I am not a huge fan of El Al as have had bad experiences, but this time the staff were friendly and helpful. All went smoothly. The entertainment was good with a fair selection. The meal served was good for economy plane food. They don't advertise that hot drinks and soft drinks and snacks are served in the back kitchen I only know this from recent flights with them. The seats on El Al are always cramped. We were given blankets. All in all a good flight no one was rude all the staff helpful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Tel Aviv Ben
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"They were beyond rude, unhelpful"

(Portugal)

Trip Verified | I flew El Al about 10 years ago and vowed to never again, but didn’t have much choice today, but I wish I’d used literally any other option. El Al staff are the rudest I’ve ever dealt with, anywhere. They left us stranded in Madrid Airport, after not updating their website they tell you to read with on covid entry rules before they changed, and not providing any warming that they were changing. Yesterday (and every other day we checked prior), it said an antigen test was okay to board, plus you have to book a PCR at Tel Aviv airport to do when you land (which we had). We checked the rules again before we left, went and got an antigen test, and set off on our journey to Tel Aviv, via Lisbon and Madrid, for a very special occasion. By the time we got to Madrid the rules had changed, with no warning given at all. They were beyond rude, unhelpful, blaming Iberia for letting us get there and offering beyond less than zero assistance. I really don’t have words. The manager was utterly awful. One of the worst humans I’ve ever had the misfortune to encounter. They just said to go speak with Iberia, even though I booked it all with them. You can’t contact customer services either and just wait and wait. It’s hopeless. Do yourself a favour and avoid at all cost. Any other option I’d better then El Al. Any at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Tel Aviv
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
1/10

"They humiliated me as a woman"

(Germany)

Not Verified | I’ll never recommend this airline! Very rude control before check in the luggage. I needed to fly to Dubai from Milan via Tel Aviv. In Milan I met this person who checked me and under all pressure of the security I denied to fly and cancelled my tickets. I’ve never met so rude people. They humiliated me as a woman, and I was treated so bad. They asked me so many private questions, about my family, work. They checked me 30 mins. In the end I just refused to fly, because they told me that I can fly just with my wallet and phone. Terrible service. This is not how’s support to be. Please don’t fly with this airplane, if you don’t want to be humiliated.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Dubai via Tel Aviv
Date FlownFebruary 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(Israel)

Trip Verified | EL Al is the worst airline company that I've ever seen. They canceled my flight and never notified me regarding flight cancelation, moreover, once I reported to their customer support about it, they've admitted that they had some issues and the notification email didn't arrive. I was at the airport at 5 a.m. and discovered that my flight was canceled, I was waiting for their response for weeks, and EL AL declined to compensate me an alternative flight. Terrible customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKyiv to Tel Aviv
Date FlownAugust 2021
Ground Service 12345
Value For Money 12345
no
1/10

"absolutely to be avoided"

(Israel)

Trip Verified | Milan to Tel Aviv. A horror, absolutely to be avoided. 1 hour late, no room, awful seats and everyone on top of each other in full corona. All low-cost companies are better | Une horreur, à absolument éviter. 1h de retard, pas de place, sièges horribles et tout le monde l’un sur l’autre en plein corona. Toutes les compagnies low-cost sont meilleures.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan to Tel Aviv
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid like the plague"

(Israel)

Trip Verified | My flight got cancelled due to Covid-19 and I have been waiting one year now for a refund and I still did not receive it! Customer service told me the money is on it's way. Customer service is extremely rude. My boyfriend has also had countless issues with EL AL. Avoid like the plague.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Amsterdam
Date FlownOctober 2020
Value For Money 12345
no
2/10

"They lost my baggage"

(United States)

Trip Verified | They lost my baggage as there was no one to help you at the carousel I tried asking multiple officers and other officials all were looking for the El Al associates who just didn’t care to show up today. Barely missed my flight to Boston all because these people working this airline can’t figure it out.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to New York
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I've been waiting eight months for my refund"

(United Kingdom)

Trip Verified | Airline cancelled my flights due to Covid. I've been waiting eight months for my refund. Every time I call, the agents are unnecessarily rude. I will never, ever fly this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Tel Aviv
Date FlownMay 2020
Value For Money 12345
no
8/10

"staff friendly most of the time"

(United States)

Trip Verified | Miami to Tel Aviv. El Al had very good security and made my family feel safe. The staff were friendly most of the time. Unfortunately, by the time they got to my seat, 8K, they were out of the food of my choice. I recommend picking a seat closer to the front of the cabin for first food choice. The crew has unfortunately locked the 787 electronic dimming windows shut, so you couldn’t see outside for the whole flights. I do recommend if you are traveling with 2 people, pick seats 1D and G, 3D and G, 5D and G, or 7D and G for seat nearer to each other. If you are traveling solo, I recommend seats 2A and K, 4A and K, 6A and K, or 8A and K.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMiami to Tel Aviv
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I tore up my return ticket"

(United Kingdom)

Not Verified | I chose EL AL believing in Israeli efficiency in so many areas. I was surprised, before I flew to read guidance to passengers "dont be rude to airline staff", almost as if they expected passengers to be annoyed with service. Security at Heathrow was poor as the "extra" booked luggage X ray machine was not working , however most airline from Heathrow dont have this extra checking. The flight, seats, leg room food was average and service not very friendly. It became apparent the plane was delayed and I might miss my connection at Tel Aviv. so I asked a stewardess to ensure my checked in bags got on the next flight. Her attitude didn't give me confidence she would do this, Sure enough after another mediocre flight to Johannesburg my bag didn't arrive. After waiting at the carousel I asked where the El Al office was. I eventually found this but no one was there. and no notice of how to contact staff. The next door office gave me a number to ring and I was told someone would meet me at their office. An hour later someone came and took details of my bag but couldn't say when it would arrive but said it would be sent to my hotel. No apology. I asked how much of my costs of extra clothes would be reimbursed but he couldn't say. Eventually after 3 days my bag and clothes arrived, again no apologies and no reimbursement of expenses. At the end of my stay I tore up my return ticket and booked a single on SAA.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Tel Aviv
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no