✅ Trip Verified
| I have been a loyal El Al member since 1993 (so has my entire family). Up until my very last flight, I have never had such issues with the staff and service and I may never fly with El Al again. Prior to booking my flight from Toronto to Tel Aviv, I called El Al office to ensure that I get an exit-row seat. The agent advised me that there are several emergency row seats available and seat number 45A is free. I booked the ticket online, selected that seat and got my confirmation email thinking everything is good to go, but it wasn't. Once I arrived at Toronto Airport, the agent gave me my boarding pass with seat 45A, as they should have. However, in pre-boarding, they changed my seat to 28J (between people). I asked the reason why and the agent refused to answer! I asked for a supervisor, which informed me that 45A is a paid seat and the plane is full, therefore I will have to accept my 28J seat. I explained that I have a headache and I need a seat to be able to lean, as I have migraines from time to time. Please explain to me how this is acceptable, as my seat number was confirmed TWICE? After waiting for 15 minutes, the supervisor agreed to give me back my 45A seat. I proceeded onto the plane and after a short period of time, the supervisor came back onto the plane and kicked me out of my seat. When I asked the reason why, the supervisor said it's because of my migraine. What does my migraine have anything to do with my original seat number? The reason why I got a migraine in the first place, is because of your beyond unprofessional staff members and their horrible service. This was an absolutely disgusting experience flying with El Al and it could have all been avoided if staff just honored my original seat number and listened to me.