El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 236 reviews
5/10
3 star Skytrax Rating
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2/10

"treated like dirt"

(Israel)

Trip Verified | Athens to Tel Aviv. Worst airlines I have ever taken. Paid for an expensive flight to be treated like dirt. Flight delayed for 12 hours, baggage did not fly with me and was stuck in Athens for another 12 hours. They told me they will get it on the next flight (12 hours later) and immediately send it to my house but did not tell me when I can expect it. I reached Tel Aviv, tried to speak to EL AL office and waited 1 hour before getting turned away. Flight reached 12.20am, waited for nothing up till 2am. Tried to call customer service the next day but they had me on hold forever. One time, was on hold for 30 mins before I gave up. Called them hourly thereafter. Same thing. National airlines? Truly reflective of the state.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Tel Aviv
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"time to renovate the 777"

(Israel)

Trip Verified | Tel Aviv to Mumbai. 2x3x2 configuration with an old business class- not a full flat bed and old school business class. entertainment was also old with very little option and poor quality. no WIFI. cabin crew was very good as always in ElAl - they are very professional kind and nice. food was poor due to Passover probably - Jewish holiday, this is not typical for elal. Overall its the time to renovate the 777 especially the business class.
AircraftBoeing 777-200ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteTel Aviv to Mumbai
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"absolutely disgusting experience"

(Canada)

Trip Verified | I have been a loyal El Al member since 1993 (so has my entire family). Up until my very last flight, I have never had such issues with the staff and service and I may never fly with El Al again. Prior to booking my flight from Toronto to Tel Aviv, I called El Al office to ensure that I get an exit-row seat. The agent advised me that there are several emergency row seats available and seat number 45A is free. I booked the ticket online, selected that seat and got my confirmation email thinking everything is good to go, but it wasn't. Once I arrived at Toronto Airport, the agent gave me my boarding pass with seat 45A, as they should have. However, in pre-boarding, they changed my seat to 28J (between people). I asked the reason why and the agent refused to answer! I asked for a supervisor, which informed me that 45A is a paid seat and the plane is full, therefore I will have to accept my 28J seat. I explained that I have a headache and I need a seat to be able to lean, as I have migraines from time to time. Please explain to me how this is acceptable, as my seat number was confirmed TWICE? After waiting for 15 minutes, the supervisor agreed to give me back my 45A seat. I proceeded onto the plane and after a short period of time, the supervisor came back onto the plane and kicked me out of my seat. When I asked the reason why, the supervisor said it's because of my migraine. What does my migraine have anything to do with my original seat number? The reason why I got a migraine in the first place, is because of your beyond unprofessional staff members and their horrible service. This was an absolutely disgusting experience flying with El Al and it could have all been avoided if staff just honored my original seat number and listened to me.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Tel Aviv
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Did not like the entertainment"

(United States)

Trip Verified | Amsterdam to Tel Aviv. We were at the airport 3 hours early but security took only a few minutes maybe because we are 71 year old Americans. Very polite and friendly hosts. Did not like the entertainment which was stripped down for a brand new plane. Overhead movie or use your device. Decent legroom. Food was the pits. Seats comfortable. Took 2 flights both of which left late but arrived early. Did not like how little luggage we could bring!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Tel Aviv
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"friendly cabin crew"

(Israel)

Trip Verified | Tel Aviv to Athens with El Al Israel Airlines. Wonderful flight, friendly cabin crew, departed and landed on time. The airplane was clean and comfortable. Food was nice and fitted to the route length.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTel Aviv to Athens
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"phones were never answered"

(United Kingdom)

Not Verified | London to Tel Aviv. Flight was fine. On flight staff could be more friendly. Biggest complaint is the total absence of telephone or email customer service. I sent an email to try to recover my matmid number . I was told to send copy of my passport etc, which I did. Just two weeks later I get an email telling me that the email I used was only for unsubscribing, and I should phone customer service. Needless to say the phones were never answered. I have switched to British airways and get superb service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Tel Aviv
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly El Al again"

(United States)

Trip Verified | Tel Aviv to New York. My wife and I arrived at the El Al Business desk for check-in. They tried to downgrade us due to business class being overbooked. No prior text, email or call warning. No offer of any compensation. We complained loudly. They then offered us a free biz ticket but we wanted our reserved seats (reserved many months ago). Disgusting yelling ensued destroying in five minute what had been a wonderful three weeks in Israel. We will never fly El Al again. They were extremely unprofessional, disrespectful to our rights and should just close shop.
AircraftBoeing 787.9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTel Aviv to New York
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"service not equal to price"

(United States)

Trip Verified | New York to Tel Aviv. We were served one meal (breakfast) on both flights. Food was horrible! Coffee lukewarm and no good bread left. We were never offered cocktails or snacks and service not equal to price we paid for airline tickets. Would not recommend this airline. Lounges in NY and Tel Aviv left a lot to be desired
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNew York to Tel Aviv
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"super professional and nice"

(Israel)

Trip Verified | London Heathrow to Tel Aviv with El Al Israel Airlines. New 787 with excellent Business class 1x2x1 configuration. The new menu is more like Asian food with a touch of Israeli tastes - very interesting and good. Crew team are super professional and nice. Free wifi works well.
AircraftBoeing 787-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon Heathrow to Tel Aviv
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"terrible, very old airplane"

(Israel)

Trip Verified | I had a flight from Milan to Tel Aviv with them. After seeing my American passport and asking some personal questions, they took me to check in and changed my exit seat that I paid for so now I'm sitting on the very last seat in this terrible, very old airplane. They also told me to arrive early at the gate because there will be extra security check before boarding. Their "security check" was the most embarrassing thing that could happen to anyone. I will never suggest it to anyone.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan to Tel Aviv
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no