El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 251 reviews
5/10
3 star Skytrax Rating
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3/10

"phones were never answered"

(United Kingdom)

Not Verified | London to Tel Aviv. Flight was fine. On flight staff could be more friendly. Biggest complaint is the total absence of telephone or email customer service. I sent an email to try to recover my matmid number . I was told to send copy of my passport etc, which I did. Just two weeks later I get an email telling me that the email I used was only for unsubscribing, and I should phone customer service. Needless to say the phones were never answered. I have switched to British airways and get superb service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Tel Aviv
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly El Al again"

(United States)

Trip Verified | Tel Aviv to New York. My wife and I arrived at the El Al Business desk for check-in. They tried to downgrade us due to business class being overbooked. No prior text, email or call warning. No offer of any compensation. We complained loudly. They then offered us a free biz ticket but we wanted our reserved seats (reserved many months ago). Disgusting yelling ensued destroying in five minute what had been a wonderful three weeks in Israel. We will never fly El Al again. They were extremely unprofessional, disrespectful to our rights and should just close shop.
AircraftBoeing 787.9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTel Aviv to New York
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"service not equal to price"

(United States)

Trip Verified | New York to Tel Aviv. We were served one meal (breakfast) on both flights. Food was horrible! Coffee lukewarm and no good bread left. We were never offered cocktails or snacks and service not equal to price we paid for airline tickets. Would not recommend this airline. Lounges in NY and Tel Aviv left a lot to be desired
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNew York to Tel Aviv
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"super professional and nice"

(Israel)

Trip Verified | London Heathrow to Tel Aviv with El Al Israel Airlines. New 787 with excellent Business class 1x2x1 configuration. The new menu is more like Asian food with a touch of Israeli tastes - very interesting and good. Crew team are super professional and nice. Free wifi works well.
AircraftBoeing 787-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon Heathrow to Tel Aviv
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"terrible, very old airplane"

(Israel)

Trip Verified | I had a flight from Milan to Tel Aviv with them. After seeing my American passport and asking some personal questions, they took me to check in and changed my exit seat that I paid for so now I'm sitting on the very last seat in this terrible, very old airplane. They also told me to arrive early at the gate because there will be extra security check before boarding. Their "security check" was the most embarrassing thing that could happen to anyone. I will never suggest it to anyone.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan to Tel Aviv
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"it's miserly. Awful"

(United States)

Not Verified | New York JFK to Tel Aviv. Worst airline I have ever flown. Terrible food, and good luck getting drinks because the airline is cheap and only offered drinks twice on an over 10 hour flight. And the airline staff? They are the rudest people I have ever encountered! Shame on them! When the plane landed, some passengers got out of their seats while we were still moving on the tarmac. The Captain came on over the intercom and told people to remain in their seats, but they didn't listen and continued to remove their luggage from the overhead compartments while we were heading to the gate. Where was the flight staff? Absolutely no where to be found. This is my second time visiting Israel. The last time I flew United. Same price, wonderful airline. I thought it might be fun to fly on an Israeli airline this time. Big mistake. Bad food, broken down, archaic airline, rude staff and I am so embarrassed I flew this airline with my friend. I could have flown United and had a wonderful flight. This airline isn't just cheap, it's miserly. Awful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York JFK to Tel Aviv
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"won’t fly with them again"

(United Kingdom)

Trip Verified | London to Tel Aviv. Rude and hostile cabin crew who behaved differently depending on whether you are Jewish or not. As I am not they were quite nasty to me. I definitely won’t fly with them again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Tel Aviv
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"there is lack of professionalism"

(India)

Trip Verified | Mumbai to Tel Aviv. When I entered the airport (3 hours before boarding) there was a long queue to check in the bags and I had no idea about pre security checks of El Al before issuing boarding pass. There were many Israeli citizens behind me in the queue but they were called before us for pre security and issued boarding pass before people like me ie Indians. This type of discrimination by the airline security staff should not be done and made me upset. The security asked me lots of questions which I answered to their satisfaction and to be honest I was never questioned so much in my entire life. Also just before boarding my all carry on items were opened and checked by the same security. During the flight the usb plug points were not working. Seating and food served was good and to the satisfaction. Just before landing in Tel Aviv the air hostess told me that my checked in bag has not been loaded on the plane and I’ll get the same within 24 hours. She informed me to collect the property irregularity report from lost & found at Tel Aviv and assured me twice that I’ll receive my checked in bag within 24 hours at my hotel in Tel Aviv. It has been two days that my baggage has not arrived and as per the customer care of El Al my baggage is still in Mumbai. My entire vacation in Israel is ruined because all my winter clothing / shoes is in my checked in bag. The airline is providing me a mere compensation of $100 to buy clothes for entire trip. This entire time I had to follow up with airline again and again, there is no communication from their end which surprises me. I’m still waiting for my baggage and I hope airline takes this seriously. Very disappointed with the so called national airline and there is lack of professionalism.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Tel Aviv
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Service was very good"

(Israel)

Trip Verified | Tel Aviv to New York JFK. Boeing 747-400 is an old plane but there is no other experience like the upper deck. Seat layout is 2X2 with old version of flat bed. Service was very good, food was good and overall experience was ok. No WiFi and very old entertainment system as its old aircraft.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTel Aviv to New York JFK
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"WiFi worked well"

(Israel)

Trip Verified | Milan to Tel Aviv. Good European Business class with separate cabin and full business service. 16 Seats in configuration of 2x2. Air crew was professional, nice and welcome, food was good. WiFi worked well and it was free.
AircraftBoeing 737-900ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMilan to Tel Aviv
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes