Egyptair

Luxor-Cairo return. A tale of two airlines. Outbound very old 737 seats falling apart and unpleasant crew. Service consisted of a carton of undrinkable liquid with no other choice. Return was a different story. Brand new plane professional and friendly crew and choice of drink from the bar.

Brussels - Cairo - Dar Es Salaam in economy. Small and older aircraft on first leg completely full. Older seats standard interior nothing special. Newspapers in French English and Arabic. Food was ok. Leg space ok. For the price nothing to complain. Second leg also small to medium aircraft with same interior and same service. No problems at all no fancy things either.

Rome to Addis Ababa flight was delayed about 10 hrs in Rome and they did not give any information. Finally we reached Cairo by the time our connecting flight had left. We are forced to wait for next flight but the staff in the airport did not care - with a great force we were kept in hotel for a day then they asked to vacate the hotel without the confirmation of the flight. We were in the airport from 1100 pm to the next days flight at midnight - almost 24hrs in airport without any facilities. It was their mistake and it is a great punishment to the passengers.

Economy LHR-SSH-LHR. Check-in smooth and efficient with no significant delays. Both flights departed within 10 mins of the scheduled time and both arrived early at destination. Meals were acceptable but not outstanding. Regular non-alcoholic refreshment was served. Inflight entertainment was available but unexciting. No cause for any significant complaint.

Travelled to Entebbe via Cairo return. 3 of my 4 trips delayed by at least 90 mins to 2 hrs. The excuse on the first occasion was that we were waiting for a First Class passenger. One of my bags delayed for 2 days when I arrived in Entebbe. I also booked a vegetarian meal no problem here but all 4 hot meals were the same rice and grilled vegetables. The service on the flights staff and transfer through Cairo were fine. But generally the planes particularly on the Entebbe legs were cramped and poor quality compared to others on that route.

I have flown Egyptair several times since my family moved for work 2 yrs ago I am constantly pleased with the service and overall ease at which staff provide good customer service. I recently returned to London and unfortunately mid flight suffered sickness rather badly. I was treated with respect and dignity and at no time felt a nuisance. I appreciate the service given.

As a disabled passenger they could not have been more helpful and the flight from Heathrow to Cairo was excellent. Food and cabin staff good the only downside was the rather definite landing we had. Flight by Airbus from Cairo to Alexandria again had lovely cabin staff and refreshments served twice during 40 min flight. Airport staff at Cairo and Alex also friendly and helpful which makes a change.

CAI-IST. Flight departed on time. Clean and friendly crew. Food was of a good quality the only sad point is there was no entertainment program.

BRU-CAI-JHB and DAR-CAI-BRU. Airbus not new no inflight entertainment food adequate friendly crew. All flights departed on time and arrived even before scheduled arrival time.

JFK-Cairo. Not a horrible flight but the restrooms were not cleaned in 10 hrs. The cabin was hot and the seat didn't have the air adjustment option. Flight crew seemed lazy and unfriendly. Never came around with water I had to ask no rubbish collection.