Copa Airlines

✅ Trip Verified | Fortaleza to San Juan via Panama City. This is definitely the worst of the worst airlines ever. I came to check in at Fortaleza airport in Brazil like 3 hours earlier. The manager wouldn't let me checked in because apparently there was a problem with my ESTA to enter America. Then he took 4 hours to check that everything was ok, to then said everything is fine now. By that time my flight had already left and he would't give me a new flight or give me a refund although it was all his fault for taking so long to check on something. I ended up losing $1400, how horrible. I would definitely never book a flight with this airline and i wouldn't recommend anyone to fly with them. They have the worst policies and don't they even care about there customers.

✅ Trip Verified | Booked a flight for June 5th Medellin to Kelowna with Cheapoair. April 26 the flight has changed or cancelled with info as to which. Very poor info with no explanation. Tried to call reservations which is not working. Can't change the flight info online. It would appear that Copa has withdrawn the flight but is not providing credits. Cheapoair is Cheap o service.

✅ Trip Verified | Guayaquil to New York via Panama City. Extremely disappointed with service from Copa. We were stranded in Ecuador by them. By 14th of March Ecuadorian government had imposed restrictions entering the country starting on 16th of March. These restrictions did not affect departing flights. on 16th of March we purchased tickest from Guayaquil to JFK via Panama City on the 18th of March so only 2 days later. By that time Copa had to be aware of the restrictions already. On 17th our flight was canceled by Copa and the customer rep on the phone insisted that there's nothing they can do as the government forbid them to fly. Which is simply not true. I made an request for refund on their website and they denied it stating that they can only offer me chance to change the ticket until end of 2021. Which is a very crappy deal as I have no intention flying with them again. I feel they scammed me out of the money as they had to already know they will cancel the flight when I purchased the tickets. This is not okay in any way. Luckily Interjet didn't cancel their flights and we could fly to New York via Cancun instead (off-course cost quite a lot).

✅ Trip Verified | I did not get to fly with Copa Airlines because due to COVID19 my flight was cancelled via Expedia. I try to call in for a refund from Expedia the robot said unless your flight is 72 hrs before your date they can't get me to a customer representative. So I thought I'll try Copa, but they said since it's 3rd party they can't help me.

Not Verified | We had a flight from Panama city to Buenos Aires, Argentina on March 21st at 6pm. Among the passengers, we have two people with cardiac issues that were surprised by the pandemic away from their house. Upon arrival to the airport, they told us that we bought a "ticket" but not a "seat" so we could not board the plane. Then, the airline lied to us saying that the airport in Buenos Aires closed! The consulate had to intervene! You have absolutely no respect for people, who already have a ticket! Never flying with you again!

✅ Trip Verified | San Francisco to Panama City. Old plane. The seats are very wide, the reclining angle is average. It was not convenient to escape, and the flight was almost 8 hours! The menu selection is poor, average food quality

Not Verified | Curacao to Panama. The check in department from Copa airlines at Curaçao, the manager is a good employee and helpful. I had a problem with my ticket (KLM). She helped me with a ticket I had bought from KLM and I had Curacao to Panama and Panama to Amsterdam, the customer service of KLM didnt give me the ticket and no changes passed to Copa. I could not check in and it was a Sunday all closed. When Maggy (manager) at checkin counter from Copa Airlines helped me a new ticket that I could follow mn trip. I want to thank for her help again!

Not Verified | Los Angeles to Panama City. Book this airline all the time for my international trips and as a regular customer, I am highly disappointed that they were not able to accommodate my request. I booked a flight for $720 two weeks ago and because of this Corona Virus outbreak, price drops to $590 and Copa aren’t willing to refund the pricing difference due to an event that is out of my control. Never flying with Copa again!

✅ Trip Verified | Miami to Panama. I had a reservation for my girlfriend and me for February 15th 2020. We had to cancel due to family problems. No refund but I was told that I could use our tickets before December 2020. When I tried to reschedule flight I was charged close to $700 dollars for the two tickets for the penalty. This is simply daylight highway robbery. Do not use this airline.

✅ Trip Verified | I purchased a RT ticket from Panama City (PTY) to Santiago, Chile with a return back to PTY and then proceed to Medellin, Colombia; total ticket value was $789.60. I cancelled the trip and kept the value of ticket. I wanted to use the $789.60 value of the ticket to book a flight from PTY to Pereira, Colombia (PEI-Matecana Intl.) one way which has a cost of $191.00. The airline was going to charge me the following fees to reusing the ticket: 1. $150 penalty 2. $ 75 agency fee Total $225.00 I was asked to pay an extra $45.74 on top of the $789.60 original ticket to purchase a $191.00 one way ticket and use to use the value of the ticket to pay for the $225 feed; which would amount to $416.00 ($191 + $225). COPA would keep the $373.76 remaining balance and sell me a new ticket for an additional $45.74. Therefore, the new one way ticket to PEI would have cost me $835.34. This airline is about taking your money; horrible food, old airplanes, uncomfortable seats, and bad customer service.