CityJet

Flew St Helier to Cardiff last Monday first time with this airline. First impressions were good from friendly steward greeting on the front steps but not so good on actual plane Fokker 70 showing its age as it was a bit grubby and with heavy wear and tear left it feeling rather old fashioned (note the in-arm ashtrays - I can remember the days of smoking on planes and thank goodness this doesn't happen anymore - and overall browny beigeness of the fittings). Very good service offering hot/cold/alcoholic drinks and a sweet or savoury snack not expected but appreciated and the poor steward barely had time to clear up before landing such is the short flight. The 23Kg baggage allowance must be one of the most generous in the air so good on CJ for this. Overall would fly with them again.

Booked a return flight for my partner and I to Amsterdam for a family wedding and personal holiday. London City Airport is bliss no queues just relaxing we arrived 45 minutes before our flight and had time to sit and have breakfast before our 9.25 flight. Even though the flight was only around 40 minutes in the air the flight crew still managed to give out drinks and snacks. The Avro RJ 85 was comfortable and more than suitable for the flight cabin crew were attentive and authoritative while still remaining pleasant. Cityjet is a full service airline and well worth the money. Since I was travelling in August all airlines charge summer rates (200%) but as Cityjet is not a holiday airline their fares don't change in the summer meaning they actually became competitive with Easyjet and KLM. Luggage and food is included flying from London you get to experience the world's best airport and they really do take all of the stress out of flying. Cityjet only cater for short haul business flights so offer no entertainment but on a 40 minute flight what could they do? I will definitely use them again and am recommending them to everyone!

Flights from Paris Orly to London City often delayed (2.5 hrs today) because staff were not available: this happens usually when the last plane arrived late the day before. Despite being aware of this issue Cityjet don't warn passengers (text message email) or foresee another staff to be on time. So time lost at airport. In addition to the excessive cost (usually 400-450€ return) and poor quality of plane (noisy Fokker F50) this is not acceptable. Unfortunately this is the only carriage to operate London from Orly so no choice!

Cambridge to Dublin. Third time using this new service and what a pleasure compared to the scrum of Stansted and Ryanair. Free parking at Cambridge fifty yard walk to the gate stress-free check-in no arguments about cabin baggage. Very friendly in-flight service complimentary drinks and snacks. Gate at Dublin is much closer to terminal as well saving a fifteen minute walk. I fly to Dublin at least once a month - hope this route is successful I would hate to lose it!

We took CityJet from London to Florence and back in early July. We thought the aircraft itself was lovely - clean and comfortable. The service both at the airport and on-board was excellent and efficient. I consider the quality of this airline equivalent to JetBlue - overall a very pleasant trip.

Flew from Cambridge to Dublin last Thurs 3/7/14. Excellent service friendly staff good price - highly recommend this service. It makes a welcome change from dealing with low cost carriers and huge airports. Planes are a little old but doesn't detract from the positives.

Flew from Cambridge to Dublin. Outbound was great. However when I went to check in for return flight from Dublin I was greeted with "You know this flight has been cancelled don't you?" When I pointed out that the flight was still showing on departure board I found out it had only been cancelled within "the last 15 minutes". We were put on flight to London City and then transferred by cab to Cambridge. 3 hours late. Cityjet have so far not responded to my request for a callback. I received an e-mail thanking me for my "detailed comments" (which I haven't sent) and thanking me for my feedback (which again I never provided). Pity really because I would have recommended Cityjet were it not for the appalling customer service.

Flew Newcastle to Paris return with family members. Nothing too much trouble for the cabin crew on both legs. Early arrivals and stress-free flights made for a pleasant trip away.

WX120 from DUB to LCY 27th May and WX121 from LCY to DUB on 28th May. I agree with previous reviewer - call this "progress" and a wonderful message from the CEO on how the split will only mean improved services? The website is a joke for checking in - whoever designed this knows nothing about end-user experience! You used to be able to print a boarding card at LCY by just using your passport - now you need the booking ref hence the number of people standing at the booths scrolling through emails on their smartphone - ugh! No more "Sky Priority" on my boarding card which got me through the fast lane at security and when I asked re FF program "there are no plans yet to introduce one yet". Roll on the alternative!

Early January to celebrate an anniversary my husband and I decided to visit Dresden and booked a pre-flight hotel close by to LCY airport and seven nights in a hotel in Dresden. We booked with CityJet to fly off on 9/6/2014 and return on 16/6/2014. In April 2014 we received an email from CityJet to say there was a reschedule to 24 hours later on both flights. We were not prepared to pay the increase to double the cost of our London hotel booked at this later date and so we had to lose this luxury we had planned. My husband went to LCY airport to check all was well and took along a hard copy of the email of the reschedule information. At the CityJet desk it was confirmed that we were booked on the 9/6/2014 and 16/6/2014 flights. He informed the desk clerk that there were no flights on these dates and he was told that we were not booked on flights on 10/6/2014 or 17/6/2014 and that he should phone the 0871 telephone number on the reschedule email. He suggested that the clerk should do this for him. After 25 minutes on the phone-apparently due to a computer problem-the information was corrected. Obviously this situation was stressful but things seemed to go smoothly from thereon. However on our return when we went to the passport control to prepare to board our flight to LCY we were informed by the passport controllers that our flight was cancelled and advised us to return to the check in desk. Here they knew nothing of the cancellation and had to make enquiries. After a short time were told there were technical problems with the flight leaving London and it had to return to the LCY airport and another plane will fly us to LCY in 2 hours time. Instead of 13.25 we left Dresden at 15.45. The flight staff were good but no more CityJet for us for a while I think.