CityJet

I am a frequent flyer with Cityjet / Air France - at least once per week for 3 years now. Cityjet is a lot worse now that they have split from Air France. Website is rubbish - always crashes or hangs. You never know if you have booked a flight or not. Several times I have had flights cancelled because payment hasn't been processed - only thing is they don't tell that this has happened. You only find out when you try to check in. There is no longer any automatic check-in for frequent flyers. There is no place where you can see all your bookings at once - particularly unhelpful for frequent flyers. If I had any alternative on the route then I would switch - and I understand that I will later in the year.

Flight and service okay but seats in AVRO R85 are very narrow and although legroom for a small plane is acceptable very uncomfortable.

Cardiff - Glasgow. Unable to check in online. Booked flights through ebookers. Air France flight operated by CityJet seems their online check in cannot cope. What's the point of having an online check in system that cant be used. Having to check in at airport seems to defeat the purpose. Called cityjet customer service 3 times and no one could help me or give an explanation a complete waste of time and money! Unhelpful unreliable and uninterested in helping customers.

LCY-AMS. Avro 85. Flight was ok nothing special. Guess cant expect more of these short jumps its like a bus ride.

With the intention of saving a little money I was again brought back to reality and had to realize that it is probably better to pay a little more for an airline where the costs are not hidden in the dirty details. Travelling with a child under two years I was glad to see that Cityjet charges "only" 3 EUR for the child travelling on your lap. Concerning the fact that we had to check in one bag (which costs an extra 15 EUR when doing it during online check-in - completely ok) I tried to check-in online as offered by the airline. Stupid enough that during this process I get the information that online check-in is not possible when travelling with a child under the age of two. This bumped the costs of our checked-in bag up to 30 EUR because we had to do it at the airport. With two flights this makes 30 extra Euro just because we were travelling with a child on our lap - not occupying a seat. So in fact the child was travelling for 33 EUR. Cityjet states in its policies that every child under the age of two may carry one piece of baggage up to 10 kg a stroller and a car seat. When we arrived at the airport we were told that only the stroller was allowed. Neither the car seat nor the 10 kg bag could be taken on the airplane - unless we paid for it. I will never travel with Cityjet again.

LCY-RTM. In this age of low cost airlines one almost forgets to appreciate a full service airline. You pay more than easyJet or Ryanair but that's the only disadvantage. Everything on this short hop was great which starts with the very convenient London City Airport. Early quick boarding with the aircraft just a few steps from the gate. Not to young but well maintained Fokker 50 with ample legroom. Polite attentive crew provided us with a sandwich nuts chocolates and two rounds of drinks on a 50min flight. Landed 25 mins ahead of schedule in Rotterdam and outside the airport within 5 mins. Will certainly use again if the price is right but you have to take into account that the trip between LCY and the City is much cheaper than the train fare to/from one of the big London airports.

Dresden-LCY. Very good flight. On time enough space good catering for short flight. Staff pleasant. Reasonable fare. Recommended.

Cityjet planes are getting run down and not being cleaned properly. It has got worse in the last year with dirty windows you need to scrape off the grime and floors seats and magazine holder areas that often have food and waste in them. Food gets changed supposedly for the better but sandwiches dry and tasteless or just a biscuit pack or unhealthy snacks. Soon to be disposed off by KLM / Air France and hopefully the LCY-AMS and Paris Orly Routes will be taken back by KLM and AF and operated with their own crew and KLM and AF planes. They also raised the base price for a case and even just 25% of miles by £40! Not paying for this standard so starting flights with KLM proper from LHR for £99 new 737-8/900's and Embraer 190's. Also benefit from my Gold card perks of fast track separate check in priority luggage and the great Skyteam lounge at T4. Cityjet have really gone downhill the last 18 months and it gets worse.

Flew from LCY to Dundee walked through security and the flight was delayed 40 mins due to a storm in Scotland! Boarded quickly on yo the Dornier 328 which is a delight to fly 2-1 seating with 31" seat pitch. 2 drink runs with food offered I ended up having 2 half roast beef sandwiches 3 small bottles of white wine and some a packet of nuts! Very pleasant member of cabin crew.

Great service fair price very attentive crew very convenient and time saving Antwerp airport to LCY + return.