CityJet

WX71 22/12/2014 and WX88 on 29/12/2014. Complimentary snacks drinks and delicious chocolate bonbons were served by friendly attentive flight attendants making the CityJet flights operated by VLM a very enjoyable experience. Also no queries about carry-on luggage or charges for checked luggage a rarity these days. I would certainly recommend CityJet to those who appreciate hassle-free flying.

WX 185 London City to Amsterdam Shiphol on 7th November 2014. We took CityJet for the first time to fly to Amsterdam as the departure was from City Airport but I would have preferred travelling from Luton airport as it would have saved me so much time and money. Indeed we had to give our cabin luggage because the flight was too busy but few people that were coming late could have kept it even though their bags were probably larger than the acceptable cabin sized luggage as they could not be bothered. They said they would check what they can do as we did not want to leave the luggage but they obviously never came back and I ended up arriving late to my business dinner as I had to wait for my cabin luggage to arrive. The flight itself was a nightmare as the plane was very old so very noisy and uncomfortable. Never again!

Seems like there is a theme with these reviews. Great or flights cancelled with no regard for the customers. I booked a weekend in Dublin for my wife's birthday primarily because we could fly from Cambridge with Cityjet. 3 weeks before we were due to travel I received a text telling me that the return flight had been cancelled and that the alternative offered would fly to London City. I called to enquire how I was expected to get to Cambridge (thinking that they would offer a taxi or some recompense) and was told that they had informed me well enough in advance that it wasn't their problem. Consequently I cancelled both flights and re-booked with Ryanair at Stansted. I was told that the flight was cancelled because it was "seasonal". No-one at Cityjet realised that when they sold me the ticket? The customer service is appalling. It lacks any genuine concern and those involved sound like they are abiding by a script. On numerous occasions I have been thanked for my understanding! Well I don't understand and these CityJet should be ashamed.

Flew back from Dublin on 8th October 2014 to Cambridge. First time I've used Cityjet and was really impressed. Excellent service very friendly and helpful stewardess. Fokker 50 was very pleasant to fly in. Arrived bang on time in Cambridge and was out the airport and in a taxi in 10 minutes brilliant.

Booked a return flight from Amsterdam to Cambridge well in advance. Exactly 1 month before my departure I received an email that the flight times had changed. The time changes were not an hour or so but half days instead of arriving at 10am it would now be arriving at 14.00 whilst the return flight was now 4 hours earlier? Making it impossible for me to make my appointments. Customers services (after a very long wait) quite arrogantly told me they couldn't do anything for me no alternative solutions were offered. I am now forced to take another more expensive flight to Stansted with an additional train ticket to get to Cambridge. Very disappointing service from CityJet. It is completely strange that airlines can still get away with this.

Cambridge to Dublin. I was looking for an alternate to Heathrow Gatwick Stansted and the low cost pay for everything else airline. CityJet was it. Conveniently located in Cambridge 20" from home no car park charges I could go on and on. Economy ticket included 1 checked back and 1 carry on. I received a text update as the day of the flight got closer online check in was a breeze. Airport staff were superb and flight crew amazing unlike their competition. Will be using them again. Bonus if/when going to the states is one clears US customs in Dublin saving time frustration and allowing a more pleasant journey.

The flights I have been on have been very good - even short ones still have a trolley service and the seats are comfortable. Flights to Dublin and Amsterdam were introduced twice daily on weekdays from Cambridge Airport. My partner and I took advantage of this soon after launch and booked a return to Dublin. Everything perfect. This week I had to go to The Netherlands with a colleague and suggested flying from Cambridge. My institute has about 600 employees and many travel frequently and we were the first to try CityJet. Unfortunately CityJet had decided to drop the afternoon flights but didn't manage to inform us (details not known perhaps because we go through an agency). Staff at Cambridge Airport were very professional and rebooked us onto a flight from London City Airport and arranged a taxi. As our return flight was cancelled as well our secretary got in touch with CityJet to rearrange the return flight. Unfortunately this turned out to be a complete nightmare for her it took her a whole day to finally get things arranged and as a result CityJet is now blacklisted at my institute. I feel bad because I wanted CityJet to succeed but unfortunately they don't seem to employ the people that understand that customer satisfaction is important for success. Their website still shows two daily flights from Cambridge so there is much improvement to be made. I can unfortunately no longer recommend CityJet from Cambridge. A real pity.

London City to Florence on Aug 31 2014 and Florence to London City on Sep 6 2014. Will never fly this airline again. It's partly an issue with them and partly the airports I flew in and out of: London City and Florence. On both ends dropping off bags was a mess. No one seemed to know where I should go and people (CityJet staff) told me 2 different things. No one informs you that you can't check in until 2 hours before (until you've waited in different lies because misdirected) and there is no CityJet counter in Florence. Not labelled anywhere. Had to ask 3 people and be told different things before I ended up in right place (aeroporto di firenze counter). Never again.

Nantes to LCY. On time departure and early arrival. Aircraft clean and staff attentive only slight downside is length of time for baggage to arrive at LCY. A total contrast to my outbound on Easyjet from LGW.

Our flight Toulon - London was cancelled on 29th July. We were made to wait for 4.5hrs before we were told that there would be no help from Cityjet and we had to find our own way back to London. This had to be done the next day as there were no flights from Toulon and not enough time to catch a flight from Marseille or Nice. Had we been told right away we could have found alternatives. Apparently there was a technical problem on the aircraft and as such Cityjet is not liable for any costs even the initial costs we were told. The flight was only half full. This is the worse customer service that I have experienced.