CityJet

CItyjet is a no nonsense airline with an ageing fleet. Their Avro RJ85's are really showing their age now with a lot of technical delays recently. My flight (WX197) was delayed for almost two hours (02/DEC) on a multitude of reasons. Initially the scheduled plane had a technical fault.They flew a spare part in from Dublin, but then the mechanics did not make it on time and a CityJet night stopper was re-scheduled. This plane then had to be evacuated on a security issue and was no longer available for taking the flight back to Amsterdam. CityJet took some effort and flew a spare plane from Dublin which first had to be completely catered and cleaned. Once we were ready to go after 1hr 55 on the ground the flight was a normal and eventless flight of 42 minutes. These Avro's are really showing their age, not just in reliability but also the cabin and other interior.

If anyone is considering flying with CityJet, I strongly advise you not to do so. Flight cancelled due to fog at London City. Agreed, this is not the airline's fault and therefore the airline does not have to pay compensation. However under European Regulation No EC 261/2004 the airline is obliged to give passengers written notice of their rights. Even when we asked for a statement of our consumer rights the airline actually refused to provide this information. The airline is also expected to offer rerouting or another flight at the earliest opportunity and is required to look after its passengers (meals, hotels in the event of overnight delay) in the meantime. Cityjet did not admit responsibility for doing any of this, the staff at Orly were brusque to the point of rudeness and refused to do anything for us, stating "it's the weather". Unfortunately at the time we did not know our rights, but no reputable company would behave this way. Avoid it like the plague.

Waited 65 min for bag drop at Florence - after only one check in desk for premium and economy for the first half hour (from 90 min before flight WX 280). Suitcase was damaged en route from LCY to Florence. Service on board is minimal - tea, coffee water and a small snack, but pleasant crew. It was overpriced at £340 return. The return flight was 55 min late leaving which the crew had the cheek to blame on security queues - nonsense! Then the push-back tug broke down. Safety rules breached by allowing window blinds to be closed at takeoff.

WX 300 Cardiff to Edinburgh. 18th May. Return 19th May WX 310. Travelled from Cardrff to Edinburgh and was hugely impressed by the service. The attendants were very helpful and happy and the complimentary drinks and snacks came in handy. Shame they're leaving Cardiff airport.

Travelled from Cardiff to Paris on 20th April 2015. Return flight 23 April 2015 flight no WX286. Complimentary snacks drinks were served by friendly attentive flight attendants making the CityJet flights operated by Stobart Air a very enjoyable experience. Also no queries about carry-on luggage or charges for checked luggage a rarity these days. I would certainly recommend CityJet to those who appreciate hassle-free flying.

My wife and I returned from a week in Amsterdam on 17/3/15. Our flight WX0196 was cancelled due to adverse weather at London City Airport so we were put on a later flight. As we approached for landing the plane took off again and we were landed at Stansted instead. There was an announcement over the PA system that if we made our own way to London we could reclaim the cost of travel back to London. So far so good as they cannot be held responsible for the weather. When I emailed CityJet they said they were not going to reimburse the £38 for the train fare back to Liverpool Street and that the announcement on landing at Stansted should not have been made. I paid nearly £300 for our return tickets so not budget price tickets. I will not use this airline again as their "customer care" is non existent. There are other airlines that fly from LCY so choose carefully. CityJet is operated out of Dublin by KLM and an Air France alliance so their ticketing will be on the same flight.

Delay delay delay. All that can be said really. What I find most infuriating is the lack of clarity re the delays. Flight WX280 Florence-London City on 30/3/15 check in opened half an hour late with one person - who worked for Florence airport not the airline - turned up finally to check people in. Had no idea what he was doing. Another two turned up some 15 mins later who also had little idea of what they were doing. Finally checked in with 1 hour to spare until the flight allegedly departed. Got through security etc to find that the flight was delayed by half an hour then it was delayed again then again until eventually the 13.20 flight left Florence at 15.50hrs. Oh and it would take an extra 40 mins because of head winds. The cause? 'Delay from incoming flight' - yes because they had been delayed leaving London. If I'd known it would be delayed for 2.5hrs I would have found something much nicer to be doing in Florence! Really not impressed.

WX281 on 23 March and inbound WX280 on 27 March. Never again. Both the outward and inward flights were delayed with minimal explanation either during the delay or afterwards. Bored cabin crew cramped uncomfortable seating inadequate overhead locker space and no food available even to purchase. Also when the Captain addressed us it was impossible to hear what he said.

Just returned from a weekend in Amsterdam flying out of London City Airport. Flight was fine for a short flight and the location of City airport was convenient. Was disappointed by how they handled the large volume of cabin trolley cases on both outward and return flights. On the way out of London nothing was said until my friend and I boarded the plane and there was no space left in the overhead lockers for our trolley cases both of which were standard cabin size. This was the case for a number of passengers and it was inconvenient as we were told that we had to take them to the front of the plane for them to be put in the hold which caused difficulties as passengers were trying to get down the aisle in opposing directions. On the return flight out of Schipol as we queued at the gate to get on the plane they saw that about 10-12 of the passengers at the front of the queue including us and told us that we would have to hand our baggage in to be placed in the hold. What bothered me was that after we took our seats we saw people coming onto the place after us who had trolley cases bigger than ours - so it seemed unfair that some of the passengers were treated differently.

Great flight from Dublin to London. Such friendly cabin crew. Flight was punctual and was perfect for this short flight. Will certainly use them again.