CityJet

✅ Verified Review | Booked tickets to Japan using Cityjet from London to Amsterdam. Terrible mistake. First flight to Amsterdam was delayed so much we missed our KLM connecting flight to Tokyo. I'm writing this now at Amsterdam airport waiting for cityjet to arrive, as it is late once again, with no info whatsoever. Probably their old planes broke down again. Avoid this airline at all costs.

✅ Verified Review | Our flight from Florence to London City was cancelled, zero information was given for over 2 hours, no one from CityJet was in the airport to answer questions or provide assistance in the meantime. When someone finally arrived they were unable even to say whether we would be flown home the next day. No announcements were made at the airport as to what passengers should do. No apology for the fact that those of us who are UK nationals are now disenfranchised of our referendum vote. Appalling treatment all round. City Jet you should be ashamed of yourselves. Would never recommend this airline in light of such a dismal level of customer service.

✅ Verified Review | An absolute nightmare of a journey from Cork to London City involving a 4.5 hour delay. A plane was sent from Dublin and arrived 3.5 hours after the problem first arose. I had booked seats with my children but was reallocated a new seat which took no account of the original booking. Clearly, having decided to pull out of this route the company aren't concerned about passenger inconvenience. Staff were far too glib. I will never travel with them again - a total fiasco.

Simple, really. Flying from London City is a breeze compared with battling the Piccadilly Line to Heathrow, took me 55 minutes from my office in Camden to the gate at LCY. CityJet flight took off on time (always great to walk to the plane across the tarmac), free snack a drink (booze included), walked straight off at Dublin and straight out of the airport. The delay on the way home was not the airline's fault, and the journey back to North London from LCY was still far easier than Heathrow. Cheap flight, good service, great airport. Shame I can't fly to San Francisco direct from LCY.

✅ Verified Review | Cork to London City Airport, I chose Cityjet as they seemed to be the cheapest. The reviews were mixed and I decided to try it anyway. First off, I decided to just take hand luggage, as it was very expensive to choose extra luggage. However, after a week or so I found out that there was luggage included (up to 23kg) - nowhere was I informed of this, which could have led me to pay extra for it. This should be shown when ordering, but it was not. The airplane from Cork to London City was quite small. I think it had about 13-15 rows, and the plane was less than half full on both ways. The aircraft was very noisy, I had to turn up my headset to full volume to be able to listen to the music. The flight attendants were friendly both ways, however very slow to serve drinks and food - it was already a pretty short flight of 1 hours and 20 minutes. There was however drinks included (also alcoholic drinks) and a snack (a pack of biscuits on the way to London, on the way back a müsli bar). I did not expect any food or drinks, so that is fine. I appreciate the very fast support and response from Cityjet on Twitter, though. The seats were fairly small and not comfortable to sit in at all and there was no Wi-Fi.

Amsterdam to London City - I am not a fan of smaller aircraft, but, I must admit, the Avro RJ85 might have converted me - thanks to Cityjet's service. The flight was full. The seating was 3-3 configuration. It was not the best pitch but the seats were comfortable. I was amazed with their lovely cabin crew. They managed to serve coffee and biscuits to everyone even though the flight was just over an hour. Their service was so swift and efficient. It was a very good flight.

Short and easy CityJet flight from London City to Paris Orly. Check in was very easy with helpful staff at London City Airport. This was my first time at this airport and it was a really good experience. Boarding was quick and easy. Flight attendants were friendly. Catering was simple packet of gourmet crisps (or a cake) and a drink which was really satisfactory given the length of the flight. Inflight announcements made by the pilots were good and informative. Seat comfort was acceptable, and the aircraft type quite pleasant.

I turned up at the airport, CityJet ticket in hand, but was informed that my Nantes to London City flight was cancelled. As nobody else was there complaining, and I was at the desk for an hour, I can only assume that the flight didn't have enough passengers to make flying financially viable. The plane was due to leave London at 0905 to arrive at my departure airport, but never left. Ordering and paying for the ticket was done online and emails had been received from Cityjet prior to the departure date, however they did not email at any time telling me the flight was cancelled and by the time I found out, at the airport, it was too late to book another flight with Flybe and there were no other flights that day. I was going to London to a concert, tickets for which had cost over £100, there are also no tickets available for subsequent dates. Cityjet's attitude to their customers in this case is appalling, it has ruined a much anticipated event and day out all because of a failure to act in the customers interest. Customer service has taken a back seat due to laziness. Myself and my wife travel this route or Gatwick on a weekly basis using Cityjet or Easyjet, we both agree that Easyjet will be getting 100% of our custom from now on.

London City to Dublin at 1700hrs. London City was easy to reach on the DLR, the airport was a breeze to get through. Left on time and into the air all withing 5 mins of leaving the gate. Service onboard was excellent with a drinks and snack service. Dublin Terminal 1 no queues - luckily no bank of Ryanair flights coming in - straight through to baggage reclaim and had my bag within 15 mins of landing.

My wife and I flew CityJet from Amsterdam to London City. Left and arrived on time, aircraft almost full. Crew very good, snack and drink served on short flight. London City is a great airport to use, we were at Victoria station within thirty minutes of leaving the plane.