Citilink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 65 reviews
6/10
No Skytrax Rating
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8/10

"very pleased and satisfied"

(United States)

I flew two routes with Citilink, Jakarta to Padang and Kualanamu to Jakarta in early October and was greatly pleased with the overall experience. The aircraft were in good condition, clean and airy, the flight attendants attentive, kind and professional in their demeanor. Most importantly the product gave the impression of well practiced routine and safety not an unimportant impression for nervous fliers. We were on time on both flights. The for purchase entrees were laughably cheap and in fact more than satisfactory ie. enak sekali! As an aside, their website proved to be the easiest one to navigate of the various Indonesian airlines, permitting trouble free purchase with a US based credit card. The fares were very competitive in fact in most of the routes I comparison shopped Citilink was the cheapest. But it certainly was not the cheapest in terms of product and experience. I do not see much difference with Garuda in terms of the quality, condition and state of the aircraft. Of course Garuda does provide snacks and meals included in the price of fare. I rank Citilink slightly above par with AirAsia and certainly much better than Lion Air. The only drawback vis-a-vis competitor airlines is that the Citilink route network is substantially smaller than Garuda or Lion, flying primarily between Jawa and Sumatera. Hopefully they can add flights to destinations in the Eastern part of the archipelago to give Garuda and Lion a run for their money. Very pleased and satisfied customer!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to PDG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"rather a good experience"

(United Kingdom)

It was rather a good experience of flying with Citilink from Jakarta to Makassar. Check-in went smoothly, ground staff was very polite. There was a bit of a mess with the departure gate as they changed it while the monitors were showing a different one. Nevertheless the plane took off on time and arrived on time. Service was ok, no free food but what was available was pretty cheap anyway. I can recommend this low-cost airline and will probably use their services again in the future.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Makassar
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Citilink offer competitive products"

(Indonesia)

It was my first time flying with low cost carrier Citilink from Jakarta to Banjarmasin. The check-in process was quick as I checked in online thus we could proceed directly to the gate. Terminal 1 of CGK is rather chaotic area and it requires checking of document verification and boarding pass up to three times (twice by airport authority and once by ground staff prior to boarding). Flight experience was smooth, cabin crew were cheerful and energetic. They started selling selection of food and merchandise right after the seatbelt sign turned off. Attempted to buy coffee and sandwich but both items were not available during the flight. Seats are wide and legrooms are spacious enough for low cost carrier. For my height 168cm, should be no problem to be seated on regular seats. Not to mention that 20Kg allowance is included for my flight. Overall, Citilink offer competitive products in both service and aircraft which is new and well maintained!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Banjarmasin
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"seats were comfortable"

(Germany)

We used Citilink to travel from Jakarta to Denpasar Bali. Check in was handled nicely. However it was a bit confusing since our boarding pass said we would have to proceed to have C1 whereas the TV screens indicated that our flight was leaving from C6 and the information staff at the gates didn't seem to know the gate either. Having eventually arrived at the right gate (C1), we were waiting for boarding which commenced on time. Boarding was done quickly and efficiently. The flight experience itself did not feature anything unexpected from an lcc. There was a selection of drinks and food available for a little money. In spite of the limited leg room, seats were comfortable. After arriving in Denpasar, we quickly received our luggage. Overall an ordinary lcc experience.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCGK to DPS
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"low cost airline, buy onboard"

(Brazil)

Citilink low cost airline flight from Jakarta to Denpasar. It was delayed 30 minutes and the flight to Denpsasar took about 1h 30 min. They didn't offer anything complimentary being a low cost airline, it is buy onboard.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Denpasar
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
61 to 65 of 65 Reviews