Citilink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 63 reviews
6/10
No Skytrax Rating
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1/10

"could not check in online"

(Sweden)

Trip Verified |  Terrible online service. The website is not in English. You cannot manage your booking online. I could not check in online. I do not recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenpasar Bali to Dili
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"all in all great flight experience"

(United Kingdom)

Trip Verified | It’s a LCC and as such they do a great job. Check in was smooth. Without major hassles. The flight departed on time only to be held up by the tower for half an hour due to “traffic”. The seat was comfortable. They did something strange for a LCC. They fed all of us a free meal. It wasn’t the best meal. But it was a hot chicken. Meal. And also due to some social media content. They gave everyone on board a free gift of a t-shirt I’m sure that was a once off. But all in all great flight experience. Note no wifi and no screens. But that’s minor now days. Because we all have. Content
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Denpasar
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"have not received a refund"

(Australia)

Trip Verified | Our flight was cancelled for no reason (I was told by locals it was probably because some local dignitaries wanted to fly that day) and we were told we could fly the next day which would take 2 days to reach Padang. This would mean we would miss our boat from the Mentawis so it was impossible. We had to change our airline at the last minute and was assured because Citilink had in effect cancelled our flights we would be entitled to a full refund. 3 months later we are still waiting. I have contacted them many times but have not received a refund. I had even paid for the flexible ticket just in case I had to change things.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGunungsitoli to Kuala Namu
Date FlownMay 2023
Ground Service 12345
Value For Money 12345
no
8/10

"The flight was quite good"

(United Kingdom)

Trip Verified | The flight was quite good, the friendliness of the ground and air staff was very good. Quite satisfied with the flight this time. Thank you Top Choice for domestic options. Penerbangan yang cukup baik, keramahan Staff darat dan Udara sangat baik. Cukup Puas dengan penerbangan kali ini. Terima kasih. Pilihan Utama untuk pilihan domestik.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMedan to Denpasar Bali via Bandung
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Uneventful flight"

(Indonesia)

Trip Verified | Uneventful flight, lucky not having had any delay. Definitely this airline is the better (if not best) option when flying low cost in Indonesia, also related to safety. Don’t expect anything, even not a glass of water (when flying cheapest fare). Little seat pitch though.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJakarta to Lombok
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"found the customer service extremely good"

(Singapore)

Not Verified | First time using this airline and pleasantly surprised. Compared with other low-cost airlines, I have found the customer service extremely good. Knowing that the flight was delayed by a few hours, the staff did everything they could so I didn't miss my connection with another airline (Scoot) at Penang airport. I was surprised, cause usually airlines don't care since you are using another airline afterwards. In this case, they arranged for a staff to pick me up straight from the plane to the boarding gate. He helped me skip all the queue at customers etc. Without their help I would have missed my flight 100%. Thanks again! Also, unlike other low cost airlines, this one is not tacky and actually quite classy. The hostesses are also very pretty! However the plane was very late so I can only give 8/10
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMedan to Penang via Singapore
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"indicate free baggage allowance"

(New Zealand)

Trip Verified | On their website they indicate free baggage allowance for international flights up to 20kg. The airline staff at the airport would not accept this and instead charged me 420 Malaysian ringgit (~£84) for the 15kg baggage, which was more than my actual flight ticket. I tried to dispute but they weren’t helpful at all. Then in-between going to a cash point (because yes they don’t accept card) to get the money and pay for it, they increased the fee by another 15 ringgit. They claimed the fee/kg increased when I left.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Jakarta
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"should be postponed or worse cancelled"

(Indonesia)

Trip Verified | The flight delayed for 2 until 3 hours due to operational issue. After delayed that long, it ended up with changing the plane by saying the initial plane was broken and cannot be used for now. I mean, if you really know that the plane would not be able to operate, please immediate change the plan without giving false hope for the customer that long. Every people has their own plans with their times. Something that we can do on time, should be postponed or worse cancelled by this. Very harmful.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJakarta to Palembang
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Arguably the best LCC in Indonesia to date"

(Indonesia)

Trip Verified | Yogyakarta YIA to Jakarta CGK onboard QG9779. The light load of this flight means that the check in was done in a very fast manner, and the check-in staff dealt with our tickets and bags fairly quickly. The applaudable part of it was that the check-in staff was very conscientious. Knowing that our seats were assigned randomly, she willingly and proactively offered us to get a seat in the same row. That was very nice of her. Boarding commenced on time and I was welcomed by the crew. Once again, the light load of this flight meant that social distancing was possible - the cabin crews started moving several passengers who have asked for a seat change to seats A and F only so that a very safe distance was created. Seat was comfortable, well sanitized, and so did the cabin. There were not much to do in this short hop as we took off and landed relatively on-time. Overall, I can see why Citilink is rated as a 4-star airline and a 5-star airline for COVID-19 handling. Special praise goes to the crews and the ground staff of this airline for being conscientious, friendly, proactive, and smart. Arguably the best LCC in Indonesia to date.
AircraftAirbus A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteYogyakarta Kulon Progo to Jakarta Soekarno-Hatta
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew were friendly"

(Indonesia)

Trip Verified | My flight with Citilink was actually great even though it was 40 minutes late due to operational issue (It is very rare because Citilink is always on time). The cabin crew were friendly and the seat is comfortable enough. The legroom is fine.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSurabaya to Jakarta
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
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