Citilink

✅ Trip Verified | On 23rd December 2019, my family and I flew from Jakarta to Kuala Lumpur on flight QG520. After the flight landed in KLIA at 7:20pm, we went through immigration and collected our luggage. My son realised that he left his black Addidas drawstring bag with his mini iPad and his wallet of Indonesian currencies underneath his flight seat. We were still at the baggage claim and we reported our loss to baggage lost department at KLIA. The officer there called the cleaning crew who was cleaning the cabin of the Citilink flight that we took. He said he has found the bag and will return it to us as soon as the cabin is cleaned. We waited for a short while before meeting the cleaning crew who found my son's bag. We appreciate that guy's effort in being honest by returning our lost bag. Thank you so much.

✅ Trip Verified | Denpasar to Kuala Lumpur via Surabaya. Landed a bit behind time, waiting at the bridge in Surabaya was a guy that took me down to the apron, radioed a car which took me to my flight on the other (international) side of the airport. Took me through check in, customs and immigration and told me to hurry along. Took all up 60 minutes, five minutes later through the gate onto my flight. Brilliant operation, would have missed it otherwise. Now compare that to my sister at Ho Chi Minh a day earlier trying to get to her flight to HaNoi. Pleaded to go to the front of the queue to get to her connecting flight, nothing doing, missed her flight and finally arriving there at midnight. This is a comparison of Citilink (caring) to Vietnam Airlines (miserable) A remarkable effort from a remarkable airline. Added to this was a nice little meal on this nice little trip. A very high standard. Hugely thankful.

✅ Trip Verified | Surabaya to Kuala Lumpur. I can't wait for my trip back to KUL on Citilink. As per schedule, the plane took off fro, Juanda International Airport and landed safely at KLIA. The nasi lemak presented to me was delicious. The plane felt new and the cabin crew were attentive. I would certainly like to fly with Citilink again in the near future.

✅ Trip Verified | Kuala Lumpur to Surabaya. This was my first time on Citilink. When booking, I was pleasantly surprised that 10kg bag weight and hot food was given free of charge. The price of the ticket was also affordable. The flight took off and landed as scheduled. I would certainly fly with Citilink again.

✅ Trip Verified | Denpasar to Dili. Selected Row 1 seats during booking process and confirmed through airline website seats were still selected. At checkin was told Row 1 is only for VIPs and was moved to Row 10. Asked if Row 2-9 available and told they were booked. After take off I noticed only 17 people in the first 9 rows. The Citilink ground staff in Denpasar care very little about their customers.

✅ Trip Verified | Jakarta to Penang with Citilink. Check in refused because no middle name included on the eticket. No middle name was requested on ebooking, only initials, so this is an administration issue with online booking. Rude refusal by ground staff to allow check in.

✅ Trip Verified | Jakarta to Penang. I made a booking through the website and paid. However, the confirmation email I received says my status is "on hold", they never sent me another email with further updates till the day I flew. On my flight date, I arrived at the airport and the TV where they display the check-in counters says Citilink counter 33-48, I queued and waited for my turn then the staff took 1 minute to check my details and issue my boarding pass, however, she soon realized her mistake and tore my boarding pass. She told me to walk to the international counters at gate 80-90. I noticed that I was on seat 18F. I got there and noticed there were 3 queues, 2 for Penang 9.55 am, 1 for KL. All 3 queues were not that long, and it took me 50 minutes to check in because the staff serving my counter took a long time to check in a family of 10. I get that it is a big group, but 50 minutes? Both the Penang queues weren’t moving. My flight was at 9.55 am, and at 9.05 am I was still queuing behind the same family. Eventually, at 9.10 am Penang passengers started jumping queues because it was so slow. They didn’t have an automatic ticket kiosk to check in passengers without bags. By the time she was done, I had to run to my gate. There was still a line to pass through immigration. I was on seat 30F because I was one of the last to check in again. The flight was similar to other A320 flights around the region.

✅ Trip Verified | This is not the first time being a passenger of Citilink. There isn't much that I can consider to be an advantage of this airline, because this airline is a low-cost airline. But one thing that impressed me with this airline was that until now I have never experienced a late departure. Their cabin crew is also one of the best behaved in Indonesia. I ordered heavy food during the flight, the fried rice they sell in my opinion has above average taste. Fly with Citilink if you don't believe what I said above.

✅ Trip Verified | Pekanbaru to Jakarta. I am a weekly traveler and fly with this airlines twice a week. However today I missed the flight even though I have checked in, arrived at the airport early and waiting for more than 1 hour delay. The problem is they did not announce boarding call announcement thru PA and information board as they should be. They admit that the procedure was not followed and they apologize for it. Missed the flight. -No other flight available on the same day. Wasting time for 5 hours waiting and another 12 hours until flight to Jakarta using another airline. Disappointment and lost trust to the airlines. What do I get - a sorry. - A ticket of rescheduled flight to the next month.

✅ Trip Verified | Bandung to Surabaya. You cannot expect more from the budget airline but at least there is an option, regardless the route option and also competitive fare. This is my first experience with the Airline but it was ok.