Citilink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 43 reviews
7/10
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7/10

"Citilink offer competitive products"

(Indonesia)

It was my first time flying with low cost carrier Citilink from Jakarta to Banjarmasin. The check-in process was quick as I checked in online thus we could proceed directly to the gate. Terminal 1 of CGK is rather chaotic area and it requires checking of document verification and boarding pass up to three times (twice by airport authority and once by ground staff prior to boarding). Flight experience was smooth, cabin crew were cheerful and energetic. They started selling selection of food and merchandise right after the seatbelt sign turned off. Attempted to buy coffee and sandwich but both items were not available during the flight. Seats are wide and legrooms are spacious enough for low cost carrier. For my height 168cm, should be no problem to be seated on regular seats. Not to mention that 20Kg allowance is included for my flight. Overall, Citilink offer competitive products in both service and aircraft which is new and well maintained!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Banjarmasin
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"seats were comfortable"

(Germany)

We used Citilink to travel from Jakarta to Denpasar Bali. Check in was handled nicely. However it was a bit confusing since our boarding pass said we would have to proceed to have C1 whereas the TV screens indicated that our flight was leaving from C6 and the information staff at the gates didn't seem to know the gate either. Having eventually arrived at the right gate (C1), we were waiting for boarding which commenced on time. Boarding was done quickly and efficiently. The flight experience itself did not feature anything unexpected from an lcc. There was a selection of drinks and food available for a little money. In spite of the limited leg room, seats were comfortable. After arriving in Denpasar, we quickly received our luggage. Overall an ordinary lcc experience.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCGK to DPS
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"low cost airline, buy onboard"

(Brazil)

Citilink low cost airline flight from Jakarta to Denpasar. It was delayed 30 minutes and the flight to Denpsasar took about 1h 30 min. They didn't offer anything complimentary being a low cost airline, it is buy onboard.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Denpasar
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
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