China Airlines

✅ Trip Verified | Hong Kong to Taipei. Reasonable price, good service, the staff were polite and helpful. Really surprised that we would have a meal even for the short flight. The food is pretty delicious. However bigger portion would be better.

✅ Trip Verified | Vancouver to Taipei. One of the worst experiences I have had boarding a gate. Prior to boarding the gate I was hassled over my returning ticket which I did have. The boarding staff of China airlines were terrible they were forcing me to purchase another ticket. On top of that I am being told they will not allow me to board the gate, they will close the gate on me and that I would be sent home. I was forced to purchase a ticket that I will not use and cannot be refunded on now. All of my friends who flew out to Bali did not have any of these issues or forced to purchase a ticket going home. The absolute worst experience.

✅ Trip Verified | Sydney to London via Taipei. Flight was originally on the 10th to London but rescheduled for the 11th because of a tropical storm heading towards Japan/Taiwan. I was upset because I was going to now miss the Semi final match between England and Croatia. I gave China airlines a ring was on hold for an hour (at this point I was ready to give up) and then was told at 10:15am that if I get to Sydney airport by 11am they would get me on an earlier flight and reach Taiwan before the storm does. So jumped in an Uber and was 5mins late. Thankfully I was put on an earlier flight as soon as I arrived!

✅ Trip Verified | Taipei to Beijing. They were just doing their job. Very few ground staffs were there to help with the boarding. The flight attendants made no greeting when boarding and very limited interaction during the entire flight. The guy sitting next to me did not straight the seat back when takeoff and landing yet no cabin crew paid attention to it. The meal was okay. I am not picky about flight meal at all. A flight attendant sat on the jump seat with her legs crossed and stared into space after meal service. Together, the service was below average regarding Asia's airline but I would fly with China Airlines again if the ticket goes really affordable.

✅ Trip Verified | Los Angeles to Taipei. As a mother travelling with infant, it was really hard time to keep baby feeling comfortable and didn't disturb to other passengers. But the flight crews helped me too many things during the flight. I do appreciate the cabin staff help. I would recommend about China Airlines. Good Service!

✅ Trip Verified | Flew China Airlines May 8th from Manila to Taipei. In my opinion their service is one of the best. FA's are very friendly and accommodating. There is no meal option for the flight but meal is superb. I had a great experience.

✅ Trip Verified | Tokyo to Taipei. Great customer service. We were late and they helped us through security and ran with us to show us the gate. Very friendly and professional, highly recommended. The food isn't the best but is average. Drink service is nice (tea, coffee, water, wine). Lots of new movies, Hollywood and subtitled Japanese and Chinese as well.

✅ Trip Verified | Gatwick to Taipei was a pleasant enough experience. Check-in was easy, staff were polite and friendly and the cabin crew were accommodating enough. Taipei to Gatwick was a little disappointing but not terrible. Our flight was delayed by 30 minutes. Cabin crew were pretty cold, very rarely showing a smile and we felt more of an inconvenience than appreciated customers. Food was ok, and whilst they would bring drinks when asked, they were often a bit stingy with amounts poured. If you go in with low expectations as I did I think you'll actually be surprised. Not terrible, but certainly not special.

✅ Trip Verified | Melbourne to Christchurch return. Legroom was the best thing about flights. Seat width was excellent. Head rests were comfy enough. On flight back I was on back row seat with supposedly no recline, but it still reclined nicely which was great. Bonus for back row seat: there was bonus small ov locker. All seats on return flight had curious addition of a mirror. Slightly useful. Flight service on first flight: except for one kind older staff all other flight attendants were rock-faced. English announcements not good enough. Crew were much more courteous & helpful on flight back. Piloting skills: inconsistent. First flight had way more turbulence. Landing was shockingly bumpy. Flight back was smoother with perfect takeoff/landings. IFE was ancient/laggy. Food on first flight good. Return flight food way too oily.

✅ Trip Verified | I flew this route from Taipei to Penang a few times and always with China Airlines as it is the only company which offers this direct connection. However, it is always a painful experience, except the staff who is nice, the rest is really poor starting with the plane itself. It is a miserable plane with much too little space for a 5 hours international flight, this type of plane is usually used for domestic short flights only. Then there is no individual monitor and you have one poor movie playing for the all flight on a common screen. The food is low quality and this flight is usually always late "due to the late arrival of the plane". Only one thing is high is the price. It is actually so bad that I considered taking a Cathay Pacific flight with a stop in Hong Kong to not fly in this flying sardine can.

✅ Trip Verified | San Francisco to Delhi via Taipei. Really nice seats, good veggie food, polite cabin crew but the ground staff members at San Francisco are really rude and cant really understand English. The ground staff member at SFO didn't check our baggage in and it arrived one week late it was left at SFO, but overall the flight was nice.

✅ Trip Verified | Taipei to Frankfurt. Short term, only 8 days before the flight I purchased a very cheap ticket online with BYO. Australian ground staff was very polite and helpful to get some decent legspace for me. Stewardesses were very friendly and helpful, food was tasty and well warmed, requests for extra wine and a double gin and tonic was swiftly satisfied! Whilst the staff did not go around much offering drinks, they responded quickly to requests. To my surprise there was no late dinner on the 13 hour leg Taipei to Frankfurt, but requests for some snacks, water and wine was quickly responded to in a very courteous manner. Both aircraft were very new, clean and both flights were without any turbulences. (Happens to me regularly on routes via China for whatever reason). I am very happy and will use them whenever I can in future.

✅ Trip Verified | Bangkok to Taipei. Quite an enjoyable experience. Outgoing aircraft is in older interior and outdated PTV, very small and blurry. But the aircraft seemed to be properly cleaned and well-maintained. Incoming aircraft is in a new interior, new PTV but slightly less legroom. Food for both flight taste good, reasonable portion size, drink selection is a bit limited. Flight attendants are nice and professional.

✅ Trip Verified | Brisbane to Okinawa via Taipei. As a noticably pregnant woman flying with China I was disgusted with the staff. Not one of them acknowledged I was pregnant or bothered to help me get my bags into the overhead compartment, whenever I talked to staff there was thinly veiled contempt in their gaze, demeanor and voices. I was not a customer but problem. As an Australian I have never been treated like this by any other airline. On embarkation the cabin was thick with the smell of body odor, unclean, musty. The seats are crammed in like sardines and the food is disgusting. It was a read eye flight and they kept the lights on and fed us dinner at 2am when all I wanted to do was sleep, the flight was super bumpy and I did not feel safe with the condition of the inside of the plane surely making me wonder about the maintenance of the plane mechanics.

✅ Trip Verified | Rome to Auckland via Taipei. Boarded in Rome, found my seat noticed a blanket on the seat not in a plastic bag. Opened it out and it was covered in black hairs. Found a flight attendant to ask for new blanket, and she said "oh that's been used" I had to ask for a clean one that came in a bag. The food was very bland I made the mistake and ordered vegetarian oriental, flavourless! The crew did not want to be there, they were remote in their expressions and service. When I asked for another water or apple juice they seemed annoyed that I asked. After the 9 hour layover in Taipei we were then directed to an Airbus A330 in my opinion far too small for a long haul flight to Brisbane. It was cramped, as in knees hitting the seat in front, and really uncomfortable. The on board IFE (inflight entertainment) screen was the size of a small paper back book, again not suitable for viewing a movie on a long haul flight. The crew were also detached on this flight as well. I don't expect the Crown Jewels when we fly but some sort of basic service is all one would expect. We would never ever fly China Airlines again, yes it was a good price but we got what we paid for. I feel I am not being harsh, I was a flight attendant for many years, service and a smile was number one priority.

✅ Trip Verified | Brisbane to Nanjing via Taipei. I was 6 months pregnant when I flew China airlines. My husband and I requested for the priority seat which has more space when we checked in, the assistant told us she selected the front spacious seats for us. When we arrive the airplane we found out she put us in the middle of 4 seats row, where it’s hard for me to get up and go to toilet. We spoke with the staff on airline for help and they are rude and didn’t help us at all. It was a 9 hours fly trip and my legs & hands are super swollen. I will not fly with China airlines any more. It’s a nightmare for me!

✅ Trip Verified | Amsterdam to Sydney via Taipei. Do not fly with China Airlines - Just moved to Sydney with my friend where we left Dublin on the 3rd January and due to the airline we only arrived yesterday, the 5th so it took us 2 days when it should have taken 26 hours! There were delays on every single flight and when we got to Taipei we had to wait 14 hours to get a connection fight due to a delay in Amsterdam because the GPS on the plane was broken for 3 hours (sitting on the runway). When we arrived at Sydney we had no bags and were told they would arrive today, the 6th by 2pm, we still have no bags and it’s 9pm! When we asked to get seats together after sever delays this wasn’t even possible which was a joke! Worst customer service ever! I will never fly with them again!

✅ Trip Verified | Taipei to Singapore. Cabin was dated but clean with seats with generous legroom and recline despite the presence of an entertainment box under all seats. Flight attendants weren't the most friendly but did their jobs well, serving refreshments and snacks. The food tasted pretty good, the chicken tasted fresh. Portions need to increase (they were about the size of my passport) IFE was very bad. It probably hasn't been upgraded since the day it was installed way back in 2005. Its resolution was so low that viewing a movie on it was torture. Its touch screen was so unresponsive that I had to literally jab it to get the screen to recognise my touch. Its only redeeming factor was its wide selecton of movies. Bring your on entertainment when going on CAL's regional A330s.

✅ Trip Verified | Singapore to Surabaya. The staff at check-in was so rude. I asked for the front seat and she just replied “no more.” I knew the flight is not full, it’s just because she is lazy to re-print. Than she asked to weigh my bag, it weigh almost 11KG yet I traveled with 3 of us and 1 hand luggage. She said it should be checked-in also, but it’s all laptop & camera, how you check-in them? She and her colleagues were arrogant like see me like she was underestimating me. And then she changed my seats to the front lines.

✅ Trip Verified | My flight from Taipei to Okinawa was a pleasing one. But, the returning flight from OKA to TPE was indeed disappointing. No fault on the ground service, no fault on the fleet. Everything was fine except that the cabin crew serving the on board meal that day, they did not seem alert enough. She did not even notice she missed out distributing my meal to me. Even though the flight time was only 1 hour and distribution of meals needed to be completed fast, as a full service airline, they need to make an effort to come back and check to ensure every passenger received what they were supposed to. The "I don't care as long as I have done my job" attitude has pulled down my rating to this airline.