China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 335 reviews
6/10
4 star Skytrax Rating
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2/10

"experience was awful from the start"

(United States)

Not Verified | The experience I had with China Airlines was awful from the start. It began at check in when I saw a China Airlines employee holding a sign that said CI005. My booking said CI 007 so I figured I was close to where I needed to be. The China Airlines employee then directed me to the opposite side of the terminal. After walking over there I discovered there was no check in for China airlines. As it turns out the line I needed was directly adjacent to the man that directed me to the other side of the terminal. Didn’t even know his own Airlines check in location. After waiting in line for twenty minutes with no movement, they finally started checking in passengers (since when are check in counters closed). Once the check in line started to move, they processed one about every five minutes. All the while the premium class ticket check in line was empty and those attendants just sitting doing nothing. You would think if they had no premium passengers to check in they would help the economy line no talking with coworkers was clearly more important. Once I finally arrived at the counter, I was told my carryon wouldn’t have to be checked due to weight 8Kg (my backpack was heavier but that was OK for some reason).
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Taipei
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"greatly thankful for her help"

(United States)

Not Verified | The flight crew for this flight was beyond amazing. One stewardess named Margo after arriving I noticed that my AirPods I left in the pouch in front my my seat was missing. I tried to dig through it but couldn’t find it. I assumed I dropped it somewhere on the flight and asked Margo if anyone reported finding a airpods laying around. To which she responded no but would help me look for it. She keep looking and managed to dig it out from the pouch. The AirPods had somehow slip in the back region of the fabric and she had manage to dig it out for me. I am beyond grateful and greatly thankful for her help.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Bangkok
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"be careful when you purchase tickets"

(Singapore)

Trip Verified | I have booked the seats with extra leg space (paid extra) for my return flight to Singapore from Taiwan. Wanted to do online check the day before departure but noticed that the seats are not in order. Tried contacting customer service in Taiwan and email to sales person but remain uncontactable. Went to do physical check in on the day and was accused of changing our seats (which we did not) and asked us to top up TWD$3,084 for the remaining seats with extra room space. The whole process took about one hour. The lady in service told us that this is a system change as they change their airplane so seating arrangement change and the seats that we paid for has been taken up by someone else. They did not offer us seats of equivalent (extra leg space with same price) but told us the seats costs more (TWD$5,394) (front role). The whole process took another 20 minutes. By the time we are done payment, we have to rush to board the plane. So to all the consumers, be careful when you purchase tickets from China Airline. They might change the airplane and screwed up your seatings which u paid extra in the first place. I purchased those seats with extra cots because I am travelling with two elderlies and a year old kid.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTaipei to Singapore
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"avoid at all cost"

(United States)

Trip Verified | Outdated airplanes, USB ports on seats don’t work, many planes are not WiFi equipped. Operations are inefficient. I would avoid at all cost and book with a better airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Manila
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"wouldn’t process refund for over a month"

(United States)

Trip Verified | I purchased a ticket with them and after 1 day they canceled it before my departure, saying it was due Covid entry policy. They shouldn’t sell the ticket if it’s not available. Afterwards, they wouldn’t process refund for over a month and I had to fill out a form and provide passport copy etc. If you cancel my ticket, refund instantly and immediately! The staff says they process these manually. Such a joke with and lack of modern technology.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Shanghai via Taipei
Date FlownFebruary 2023
Ground Service 12345
Value For Money 12345
no
3/10

"a 2-star budget airline"

(Vietnam)

Trip Verified | I had bad experience. From the beginning, when I came to China Airlines Lounge and asked if I could use the Lounge key of my credit cards the receptionist said "No No, we never accept Lounge key." Contact them to ask why they put our lounge to the list. Next, my wife and I were seated separately just because they reserved all seats to sell for some more bucks. It makes China Airlines a 2-star budget airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Hanoi via Taipei
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"excellent all round"

(New Zealand)

Trip Verified | Auckland Taipei flight on the A350 was as good as it could have been. Not overly busy so the crew were not overworked but nonetheless very attentive. Seats comfortable; diabetic meal was tasty and inflight entertainment not too bad. Taipei Bangkok on A330 much busier and the video screen miniscule! Service was also good. Returned later in December from London via Taipei to Sydney both on A350 and again excellent all round. Highly recommend China Airlines
AircraftA350/A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Bangkok via Taipei
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"The seat is comfortable"

(Taiwan)

Trip Verified | The cabin is clean. The seat is comfortable. The ambience is quiet. Flight attendants are friendly and helpful. The food is delectable and fresh. The price is reasonable.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Singapore
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"relatively price worthy"

(Indonesia)

Trip Verified | Long trip to get from Europe to Jakarta, but relatively price worthy. Wonderful interiors on both flights, with nice welcoming colours. Food out of Frankfurt quite poor in quality and quantity. In between the meals, no snacks offered on this very long flight, except for some crackers. Generous offerings for drinks if you asked. On the contrary the proactive mid-flight runs to keep passengers hydrated (trays with water and orange juice) weren’t many. Unproblematic transfer in Taipei for the onward journey to Jakarta. Food served on this quite turbulent flight was far better (and larger) than the longer one from Frankfurt to Taipei. Very impressed on how for both flights the boarding process was organised, efficient, clear and quick!
AircraftBoeing 777/A350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Jakarta via Taipei
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"found it totally unhygienic"

(United Kingdom)

Trip Verified | Myself my mother and my husband flew Gatwick to Sydney via Taipei with China Airlines but will never fly with them again. The cabin crew on the first leg of the journey did not speak hardly at all. We could not hear nor understand the announcements so in an emergency it would have been guess work which I find astounding but in general I think its poor customer service. The food was just awful, I know it was 95% Chinese passengers but I think the airline should look at the list of people and cater for those who don't want to eat soggy rice and chicken on both the inbound and outbound flights. The blankets provided were a dirty mustard colour and were way past their use date. The cabin crew all were wearing face masks to protect themselves and passengers but found it totally unhygienic that they wiped down the toilet floors, units and toilet with paper towels and no gloves on, that to me was not only disgusting but a health and safety issue. Overall we all found our experience with China Airlines a very poor one. Never again to be repeated.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Sydney via Taipei
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no regard for consumer rights"

(Singapore)

Trip Verified | They have no regard for consumer rights and will destroy your itinerary if they dont have enough passengers. Booked a flight for my wife, 3yr old and myself, directly with China Airlines via their webpage for a flight from Singapore to Takamatsu. This included a layover of 20hrs in Taipei which we also booked a nights stay at a hotel for. 1 month prior to departure they brought forward by a day, our TPE to TAK flight. As they did not change the Singapore to TPE flight the connection is now impossible. They rectified the problem by changing our SIN to TPE flight a day earlier but refused to make up for our lost hotel booking. We rebooked our hotel at our own cost. 11 days before departure, they changed our TPE to TAK flight again bringing it forward by 24hrs and again neglecting to make the appropriate amendment for SG to TPE. They have also again refused to compensate us in any way for having to book a hotel for the 3rd time. Warning! It looks cheap and respectable. It is a lie.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Takamatsu via Taipei
Date FlownMarch 2020
Value For Money 12345
no
8/10

"seat pitch was below average"

(Germany)

Trip Verified | The check-in in this case was a bit more complex, because my flight ability in Taipei had to be obtained through a stay in China. However, this can be assessed as positive for the health of other passengers. Departures and arrivals were on time. The A330 made a somewhat older impression and the seat pitch was below average. In the A350, on the other hand, cleanliness, comfort and seat spacing were good. The on-board entertainment left nothing to be desired and relatively new films were shown. Catering and drinks are very good and extensive. The staff friendly and helpful. Overall a good experience.
AircraftA330-300 / A350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Frankfurt via Taipei
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a good experience"

(Germany)

Trip Verified | Frankfurt to Shanghai via Taipei. Check-in was extremely quick and the staff very friendly. The departure was on time. The seat spacing is average in an international comparison. The on-board catering is very good and very extensive. The beverage service leaves nothing to be desired. Aircraft cleanliness contributed to well-being. Overall a good experience. The Inflight Entertainment offered relatively new and a lot of films.
AircraftA350-900 / Boeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Shanghai via Taipei
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"I was upgraded to Premium economy"

(Vietnam)

Trip Verified | Ho Chi Minh city to Frankfurt via Taipei, a good experience overall. I departed at 05:45 p.m., and meals were served 3 times, 1 dinner in the connecting flight from HCMC to Taipei and 2 on the flight from Taipei to Frankfurt. The food was good, but there were not many options and the menu was the same for both departing and returning flights. The crew were friendly and caring, they noticed when I felt uncomfortable due to low temperature inside the cabin and offered hot drinks. The seat was comfortable. I'm a rather small girl (162cm in height), so I had no problem with legroom, but it might have been a bit cramped for some other passengers around me. My returning date was a busy day for Frankfurt airport, so I had a delayed takeoff, which made me miss my connecting flight from Taipei to HCMC. I had a long delay at Taoyuan airport. The airlines handled the situation well, they offered me to stay in their lounge and took care of my baggage, coupons for food and bevarage were also given. The best part was I was upgraded to Premium economy on my flight back to HCMC.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Frankfurt via Taipei
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Great short-haul flight"

(Poland)

Trip Verified | Great short-haul flight from Hong Kong to Tainan operated by Mandarin Airlines (owned by China Airlines). Departure and arrival on time. Plane modern, clean and comfy, considering short length of journey. Hot meal, snack and tea distributed during 1h flight - really appreciated. Staff very nice and active during entire flight.
AircraftE190
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to Tainan
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"we recommend this airline"

(Canada)

Trip Verified | Vancouver to Bangkok via Taipei. We took 4 flights in all. The service was friendly, meals were enjoyable, and there was plenty of video entertainment. Baggage was included in the ticket price. The accommodation was comfortable and we recommend this airline.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Bangkok via Taipei
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"customer is the one that is blamed"

(Taiwan)

Not Verified | Taipei to Frankfurt. I am really upset about China Airline customer service and the abuse of regulations. I book my tickets via Expedia, and Expedia asks their users to input the names as: Family name, Middle Name, First Name. I input as it asks and they arrange my name as Western Order by Family name First Name Middle Name. This is a common way, even western government department does this to Asian name order. When I booked my ticket, Expedia forwarded my info to China Airline and I got charged 100€ for changing my name on the tickets. I booked through Expedia all the time with other Airlines and there has been no problem. With the pressure in the airport, I had to pay. Later I contact China Airline with this complaint and they act like this is my fault. That is really ignorant attitude from China Airlines. I explained to them in details, and they were pushing the problems to their regulation and Expedia. I am sure this is a systematic problem between Expedia and China Airlines, however the customer is the one that is blamed and paid the money. They reject my claim and complaint and complaint but doesn’t do better than abusing their regulations towards customers. As my first time flying, I feel mistrusted towards this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Frankfurt
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"no announcement on the aircraft"

(Thailand)

Trip Verified | Bangkok to Taipei. I fail to understand why this flight and the return leg arrived at and departed from Terminal 2. The ticket specifies Terminal 1, Immigration and baggage delivery are at Terminal 1 and the return check-in is at Terminal 1. This is not the first time this has happened on a CI flight. So why does CI not have proper facilities in Terminal 2 or mark the ticket information as Terminal 2? As far as I am aware, on arrival at TPE there was no announcement on the aircraft and no printed announcement on the video monitors. Passengers were therefore left with a weakly written and seemingly unimportant sign on exiting the Gate ramp. But a China Airlines attendant stood right in front and in the middle of that sign rendering it impossible to read. And her main job seemed to be to direct passengers en route to a soon departing Fukuoka flight since the Bangkok flight had arrived late. The only sign exiting passengers can easily see is the bright illuminated sign above stating that for Immigration passengers should turn right. That, though, is for Terminal 2 Immigration and baggage claim. The handwritten sign that should be in very large thick clear lettering easily visible to all disembarking passengers pointed out that those going to Terminal 1 should actually turn left and then walk a very long way. A staff member giving instructions in Chinese is of little use to those not conversant in the language! Having been caught out by this once before and wasted almost an hour, after this flight I stopped and took time to check the sign carefully. This unthought-through action apart, the flight was smooth and the meal very tasty. My only other gripe about China Airlines is the headphones for the IFE. It makes available the ancient circular ones. I accept these fit nicely into the ears of a majority of passengers. But not all ears are the same and they just don’t fit mine at all. So even though this, with a weather delay, was only a 4-hour flight, watching anything on the IFE was out of the question.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I never use again"

(United States)

Trip Verified | This is first time I use China Airlines, also this is the last time. I never use again and will recommend other people don’t use this China Airlines. This aircraft is small and old. The F&B is not good, very bad. The staff is not helpful. They don’t support the passengers. I needed to change the middle seat to aisle seat, but they ask me for charging money. I didn’t request change to another higher class seat, just same economy. When I get aboard, I saw 4 empty seat around me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Los Angeles via Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"an inconsistent experience"

(United States)

Trip Verified | Los Angeles to Denpasar via Taipei. Check-in at LAX was smooth. They gave us a transfer sleeve to store boarding passes for later segment, which was a nice touch. We had a remote gate far away and had to be shuttled by bus. That experience wasn't very pleasant as we had to wait inside the bus for a very long time. Despite having reservation for four seats (traveling as a family), there was no available overhead storage. All four of us had requested special meals, but the flight attendants started serving us regular meal. It was only after we showed them our boarding passes that they served our special meals. The overall ambiance, seating comfort, and IFE were excellent. Both B777-300ER and A330-300 were tastefully decorated. The service between Taipei and Bali segment was far superior to what we experience between LA and Taipei. The service on our final segment from TPE to LAX fell below the mark. The flight attendants serving us in economy didn't smile and were quite rude while interacting with us. So, while friendly service was absent in TPE-LAX segment, the WiFi worked well on B777-300ER. Overall, China Airlines offered an inconsistent experience where the positives outweighed the negatives, so we will still fly with them again.
AircraftBoeing 777-300ER / A330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Denpasar via Taipei
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes