China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 335 reviews
6/10
4 star Skytrax Rating
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10/10

"ground crew were excellent"

(Australia)

Not Verified | I cannot praise China Airlines highly enough. I was just released from hospital and my mobility was poor. The ground crew were excellent and the hostesses on both legs of my flight couldn't do enough to make me comfortable and assist me. The planes were great and the leg room was fine for a big man. I enjoyed the food and it's quality was far better than many airlines.
AircraftA350-900 / A321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Cebu via Taipei
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Price far lower than competitors"

(Australia)

Trip Verified | Amazing. Actually exceeded all expectations. Spotless clean plane. Left early, arrived early. Crew were receptive and prompt. Love the A350, so spacious vs Boeing 787/777/A330. Price was far lower than competitors and better service. Used wifi, not fast but efficient.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Auckland
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst airline I have ever flown"

(Czech Republic)

Trip Verified | Worst airline I have ever flown. Very unfriendly staff. After boarding the flight attendant checked the phones if we have flight mode. Later I got my drink in already used paper cup. Bread was not fresh as half was soft half super hard. Also it is like lowcost airlines - you need to pay for everything - there is no free internet like in other good airlines, you need to pay for seats in first or exit rows. When I wrote my experience to their Facebook chat they read it, but none responded to me. I expect at least something like we apologise for that. The staff took perfect care about Chinese speaking customers. Others were for them like people of the second category. Many items from duty free shop insert on screen you can purchase only flights within Asia and when is your delivery address in Asia. But they insert it on flight to Europe so it makes especially kids very upset that they want something and they can't get it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Frankfurt via Taipei
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

“pleasantly surprised at the food”

(Taiwan)

Trip Verified | Such a good flight from TPE-LHR. Very pleasantly surprised at the food and the comfort of the seat on this long haul flight considering I fly China Air in Asia a lot without the same level of comfort. The economy section was reasonably empty so they allowed an empty seat between most passengers which gave a lot of room. Wide range of movies - so much so I watched 6 movies on the trip. Bathrooms not very clean though. 2 meals provided and a bread roll at about 3 pm London time. Did not notice if water/drinks handed out aside from mealtimes.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to London
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I had two very good flights"

(Germany)

Trip Verified | Frankfurt – Taipei return in Economy. Check-in was fast and friendly. China Airlines is the only airline I know which allows you to take 2 checked bags in Economy. The cabin is amazing with very comfortable seats and enough legroom. Cabin staff was very friendly and attentive. They offered water during the whole flight and kept the lavatories clean. Two good hot meals were served and there were free snacks and drinks at the galley. Entertainment was okay with a reasonable selection of movies but I’ve seen better before. WIFI was also available at reasonable costs. All in all I had two very good flights with China Airlines.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Taipei
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst airlines for customer service"

(Taiwan)

Not Verified | Hands down one of the worst airlines for customer service!! You take money off people who couldn’t make there flight with the promise of redeeming there return ticket for the set price you had mentioned on the phone! Once that was paid you slap an extra 7000nt on to the ticket price. Disgusting behaviour hang your head in shame! I’ll never use China Airlines again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaiwan to Cebu
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"impossible to contact them"

(Netherlands)

Not Verified | I had to cancel my booking because I made a mistake in my name. China Airlines has very struct rules, so I had to cancel and book a new flight. I cancelled in February and now, 9 months later, I still didn't receive the refund. It is almost impossible to contact them and they promised several to check it, but still no reaction at all!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Hanoi via Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"real bad impact and impression"

(United States)

Trip Verified | I was checking in at the check-in counter in the San Francisco International airport the other day. The check-in counter agent he was rude and impatient to talk to me and handle my business. His manners were unfriendly. These are real bad impact and impression. Let me want to think twice if I can get other airlines with similar prices maybe. When I flew out from Taipei to San Francisco several days ago other than going back to Taipei, the check-in counter agent was very very friendly and helpful. It was highly appreciated.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Taipei
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"a very nice experience"

(New Zealand)

Trip Verified | I read some of the reviews on the website and nearly did not get the tickets. I could not have been more wrong. The check in was done promptly and we left on time and arrived slightly earlier than expected. The seats were comfortable and the service was good. Entertainment programme was good too! Overall a very nice experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrisbane to Auckland
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"China Airlines app didn't work"

(Canada)

Not Verified | Check in Staff that are employees of China Airlines asked me to show proof of my connecting flight from Bangkok to Siem Reap which was with another airline because my return flight was Phnom Penh to Vancouver via Taipei while my departure flight was Vancouver to Bangkok via Taipei. I did comply and while I was politely asking about the policy the check in agent said that if I didn't show proof of my connecting flight they wouldn't let me board. Also, the China Airlines app didn't work so I couldn't check in and the stewards didn't return to pick up any extra garbage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Bangkok via Taipei
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never, ever fly China Airlines"

(United States)

Not Verified | Because we missed our JFK connection our incoming flight was late, so China Airlines suspended our tickets. What is "suspension?" a normal person might ask. Suspension is a special thing China Airlines does. It freezes your ticket so that not even the airline that delayed you can rebook you. Then, China Airlines' office doesn't open till 12 noon. This was sad news at 2am at JFK. When they did open, they did not answer the phone -- we were on hold for 2 hours 13 minutes before some Tool picked up to inform me that, because we failed to present ourselves, China Air was imposing a $150 per ticket fee to release the tickets. After over an hour and the usual escalation, the Tool gave me a phone number and email address to which JetBlue must present evidence that their flight was late so they'd release the tickets graciously without the fee, like any normal airline would any day. So, after 15 hours on nearly continuous phone calls in the airport, we got clearance to rebook, and Jet Blue put us on Cathay Pacific. Returning home, we checked our bags through to Orlando, knowing we'd have to clear customs & recheck them in NY. Now China Airlines explained that they don't think they can get our bags from one terminal to the next within the next 9 hours for our next flight. And the food was ghastly to boot. Never, ever fly China Airlines.
AircraftBoeing 777-ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Cebu via Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never been treated so badly"

(United States)

Trip Verified | I have never been treated so badly on any other airline I have flown. The stewardesses were terrible and repeatedly lied to me about my seating arrangement. I paid an extra $200 per flight for a seat that showed as having extra legroom and so that I could ensure my family were seated together. I have extremely painful small fiber neuropathy in my feet and legs. When my feet became swollen because of being extremely cramped I requested to be moved one seat up to an empty row of seats by the exit. I was informed by stewardess that I would be required to pay an additional $150. A little later in the flight they moved an early twenties woman into that seat free of charged because she had complained that an older lady had bumped her seat from behind. I questioned the stewardess that denied my request and that was the explanation given to me. A little later the head stewardess told me it was because the ladies seat would not recline. I personally checked her seat on the way off the plane and it functioned and fully reclined. Meanwhile my legs were trapped by a fully reclined seat now occupied by the 20 year old. My feet and legs continued to swell and were extremely painful. I don’t appreciate being repeatedly lied to by their staff. They were cold and uncaring to a disabled elderly person. The seating is intolerable to anyone 6’ or taller. They were completely un compassionate to my situation. I will never fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTaipei to San Francisco
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"8 hours in a rather cramped economy seat"

(Thailand)

Trip Verified | I would rarely give high mark to a flight that was four hours late and involved temporary rerouting to another airport, but China Airlines handled this unexpected weather diversion excellently. 8 hours in a rather cramped economy seat for a flight time of a little over 3:45 minutes is a bit hard on the body. But bad weather can strike at any time, In this case, the captain attempted to land at BKK in a storm and had to abort, After going around he tried from the other direction, but the storm over BKK had hardly moved and so it was a second aborted landing. We were then advised we would have to fly up to Chiang Mai, land there and wait it out while remaining seated. The crew were excellent. Clearly there was no additional food on board (in any case, the late lunch had been more than sufficient) but abundant soft drinks were handed around. An hour for refuelling at Chiang Mai and we were on our way back to BKK, this time with a perfect landing. As we disembarked, no-one was complaining about the extra flight time.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Bangkok
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"abandoned in the middle of the airport"

(Canada)

Trip Verified | I'm writing this review on behalf of my mom who took the flight with China Airlines in the second week of May 2023. I registered her for wheelchair services because of her back and leg problems which restricted her from walking long distance. I confirmed with the agent on the phone that she would be assisted all the way to the end of arrival. Upon landing Vancouver, she was picked up with other customers on wheelchair services in the cart. However, when finishing her custom declare, she found herself abandoned in the middle of the airport. The cart had left without her!! She had to walk all the way to baggage claim and found herself being denied of help with the luggage again. China Airlines customer reps kept passing her from one to another. Speaking no English, it was challenging for her to get connected to the Wifi at the airport. It was almost an hour after arrival that she could reach out to me so that I could sort out the luggage situation with an airport porter. Don't fly with China Airlines if you need assistance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Vancouver via Taipei
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"there was no one to help me"

(United States)

Trip Verified | Once in the ground in SFO, despite many assurances, there was no one to help me, and without assistance I was unable to make my connecting flight to Seattle. When I asked staff at SFO about this, they said “I’ll talk to my supervisor and did nothing. Just like they did when I touched down at SFO. The staff member helping me upon seeing I was upset, told me that I did it wrong. That he was at the baggage carrousel and that if I’d have gotten help it might have been different. He told me the plane was on time. (It landed on time then sat on the tarmac for ten minutes). Then no one helped me. He was exceedingly rude, and I told him if he couldn’t help me he shouldn’t have kept me waiting 30 minutes to tell me that. He flipped me off after yelling at me.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu to San Francisco via Taipei
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What kind of airline does that to their passengers?"

(United States)

Trip Verified | This is the first time my mom has flown with China Airlines, she usually flies with ANA where the service is excellent. But this time due to the last minute booking she had to fly with China Airlines, she flew from San Francisco to Jakarta and had a layover in Taipei. When I checked in, I specifically requested assistance with a wheelchair until her final destination because my mom couldn’t walk for too long. From SF they did provide a wheelchair but when my mom got to Taipei, they had the audacity to tell my mom to walk by herself to her next gate. What kind of airline does that to their passengers? We will never fly with China Airlines anymore or recommended it to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Jakarta via Taipei
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wouldn’t use this airline anymore"

(Vietnam)

Trip Verified | When I booked my ticket, the website has only 2 boxes “First name” and “Last name” and I entered my name exactly as that. However, at the checkin counter, the staff said my name was written backwards and did not match my passport. Well of course because the passport is written in my language then it is last name followed by first name, but in English it will be flipped backwards, but it is still correct last name and first name. The airport staff said my ticket is unusable and told me to change. I panicked because it was close to boarding time and the airline website did not work. There’s no way you can edit your info by yourself. Then the staff directed me to the airline hotline which then directed me back to her to edit my name. Why wouldn’t she just change it for me it was wasting my time. I ended up having to pay extra US$50 for the dumb way the airline told passengers to fill in our names. Lost my trust totally this time. I wouldn’t use this airline anymore and recommend no one to use it. You will be better off with other airlines where you won’t have this kind of problem at the airport. Apparently it is a very common problem many people have encountered.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Vancouver via Taipei
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"everything worked out fine"

(Germany)

Trip Verified | Overall a good experience in economy. Online Check-in was easy, the mobile app looks a bit dated but worked as well, boarding passes provided for wallet. Friendly and attentive staff. The special meal I ordered was provided on all flight. Food arlight. Better than many European carriers. Crew walked around plenty of times with water and juice. Decent cabin on B777 with personal IFE, on the A330 older but still functional, good selection of international and recent movies. Seat pitch ok, even for tall people. All flights on time, connection in Taipei without problems and helpful staff available. Not the best flight to blow you away, but everything worked out fine.
AircraftBoeing 777 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Hanoi via Taipei
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Good service and good trip"

(United States)

Trip Verified | Good service and good trip. Really enjoyed it. I would definitely choose China Airline for next visiting Asia. Fair price compared to the other airlines
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to Los Angeles
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"not impressed with the service"

(Australia)

Trip Verified | I travelled with China Airlines a few times with no issues. However on 07/04/23 CI51 Taipei to Sydney I was not impressed with the service provided on board particularly by the male flight attendants. Not paying attention to customers needs on board, or ignoring customers when getting off the flight is disappointing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Sydney
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes