Cathay Pacific Airways

SFO-HKG-MAA BLR-HKG-SFO (BLR-HKG on Dragonair) in early March. Enough has been said about the horrible shell seats on the 747-400s. One can only hope they replace these aircraft soon. Once again the special Indian vegetarian meal out of SFO was terrible. I have traveled this route 4 times over the past four years and the same entree has been served. I wrote to the airline about this but obviously to no avail. Food-wise things do generally improve on the other legs but in general the quality is going down. AVOD was superb with great sound and picture quality. The selection was vast with all the 2013 best picture Oscar nominated films already available. Overall good value for money with decent on board service and on time flights.

HEL-AMS-HKG-MEL. All flights 99% full. Food good seats uncomfortable cabin crew friendly. On return flight got upgraded MEL-HKG and HKG-LHR. Good value for your money.

CX have not disappointed me in 3 years of flying. Perhaps as a recognized traveler I get special treatment but never witnessed such with any other airlines. Point in case on recent JFK-HKG flight. I arrived on a late AA connection and had not checked my baggage through to HKG (only checked to JFK). Fearing I would miss my CX connection I did not bother to pick up my luggage at AA baggage claim and went straight to CX barely making the flight. Arriving in HKG I contacted CX baggage services. Even though my bag was not under their control not tagged for them they sent their JFK staff to AA baggage retrieved my bag put it on the next CX JFK-HKG flight and delivered it to my home. All in

CX881 LAX-HKG in Premium Economy. After a number of recent flights on US airlines it was a real pleasure to step on board a Cathay Pacific plane. The PE product is great for the long haul and worth the extra investment. Far superior to BA's equivalent. Only downside is getting out of your seat if you are at the window (or center) when the seats in front are reclined - makes for a difficult clamber over the person in the next seat. Great service - friendly sincere and efficient. The separate compartment on the 777 is a plus especially when sat on the right side making for easy access to the dedicated washroom.

CX828 HKG-YYZ business class seat 16K. Bravo CX. Puts the US carriers to shame. Got onboard and realized I was seated adjacent to a mother and her 3 young daughters in the second small cabin of business class and imagined there was going to be a lot of family chit-chatting so asked the purser if there was a window seat in the first larger business cabin available. She found a family member of a CX staff travelling on a pass and asked her to switch seats with me. I then used the lavatory and returned to my seat with a wad of tissue. This was noted by a flight attendant who arrived at my seat with an entire box of tissue for my use throughout the flight. That was thoughtful. Food was excellent particularly the hamburger from the mid-flight snack menu. I asked to have the first meal served 'express' with everything (appetizer entree dessert etc) on the tray delivered asap after take-off as I was really tired and wanted to just eat fast and sleep. This was no problem and done as requested. Seat comfort good - lots of storage space. Selection of movies and very good. Flight on time. Flight attendants couldn't have been nicer - polite obliging. No snarling and snappy quips like on United. Overall excellent business class product.

TPE-NRT. I was looking forward to flying with a much-recommended airline for the first time. Kind of a ho-hum experience. Nothing special really. Limited entertainment. Food middling. Beverage selection awful. I finally asked the attendant if they had anything other than oolong tea or sugary drinks. She looked at me and said "That is a very good question." It took her several minutes to track down a single can of Perrier. Overall okay since it was just a short flight but certainly not living up to the hype that surrounds this airline and not an airline I would seek out again.

Traveled from LAX-HKG-KUL and return. I have done this trip twice in the last 4 years with my wife and 3 kids all under 5 years of age. This is the best airlines I have ever been on. I would never travel anywhere long distance to East Asia any other way.

LAX-HKG. I've flown this route many times and they've spoiled me. It took a recent business class trip (LAX-PVG) on their One World sister AA to remind me just how top notch CX is. The product and service are the best. Excellent entertainment food seat is beyond 1st class for many other airlines. Polite attentive professional service. Rare. Service like this is becoming a lost art in many places.

Hong Kong - Manila. Bumped the 4 of us from economy to Premium Economy since economy was overbooked. Seat was spacious and very comfortable (comparable to the business class seat of PR A320 business class seat). Food was okay (sandwich only since it's a 2 hour flight). Plane was a B777-300er. Transfer is a breeze. Inflight entertainment is very good (ranges from classical music to newest movies and concerts are also present including TV shows). CX is a benchmark of great airline service. Will definitely fly them again.

Melbourne to HK then HK to Rome and return. The MEL-HKG leg was okay again minimal services. The entertainment choices however were excellent. I have learnt from many other long haul flights and now take a soft full size pillow rolled up it makes the world of difference. They are pretty lenient with carry ons I feel the luggage limit of 20kg was a little lousy compared to other carriers. The meal was pretty normal airline food. The flight however was on time and our luggage got there safely. However the HKG - Rome leg was the horrible shell seats. Almost no padding. FA's were really very nice. I spoke to one about the seats and she said they use the old planes to Rome as there are facilities for the staff to sleep and that they use the newer planes for the Melbourne leg. On the return leg we were given a few little packs of cookies. On our trip from Rome to HK we found for some unknown reason our pre-selected seats were changed and my husband and I were apart. We asked about this and they fixed at the check in desk. However onboard someone else had a boarding pass for one of our seats so staff had to quickly find her a seat somewhere. All in all it was a negative experience.