Cathay Pacific Airways

Travelled on CX358 from Manchester to Singapore via Hong Kong that should have left on the 29th. The airport experienced some delays due to snow and was closed for a while. I have no problems with the delay as you can't help what the weather brings however we were boarded onto the plane where we sat for 6 hours going nowhere. Cathay have their own infrastructure in Manchester airport supplied by Airline Services who simply couldn't cope with the amount of planes that needed to be de-iced. Cathay did little to keep us informed and when the flight was subsequently cancelled we got off and put up in a Hotel in Manchester for the night. The following day we did eventually leave but the knock on effect of the delay was now felt by the flight when we arrived in Hong Kong there were no connecting flights and the ground staff were overwhelmed with trying to get us all sorted out so spent another day in HK airport. Yes the planes are comfortable the food was quite good as were the facilities but their being able to work under pressure was very disappointing and frustrating also they do not accept the fact they could have done better.

Malaysia - HK Return. Check-in process was smooth and boarding on time. MY - HK new airbus new TV screens new seats and the entire plane looked fresh which I think it's a good thing. Staff were friendly and efficient. Food and beverages were good. Inflight entertainment is good. HK - MY sharing planes it was an old Boeing and the flight was so full. My friends and I all seated differently. Landing was rough.

Consistency on the "soft product" seems to be the biggest problem with CX. I flew CX Business Class on 12/26 then CX First Class on the return flight on 12/31. On the outbound flight the crew was pretty good. No matter how hard I try I just can't get used to the "ignore you unless you push the call button" service approach. Having said that I thought the attendants in biz made a few passes through the cabin to see if passengers needed anything. On the return flight in first there was one attendant that was great! The other was somewhere between "meh" and annoying. She was determined to get my meal order right away despite the fact I told her a few times that I wasn't quite ready to eat. It wasn't just an unobtrusive "ready to order yet?" It was "I need to get this meal prepared!" (presumably so she could then relax). I think she came back 4 or 5 times and pushed for the order! Finally I just gave in! Anyway overall CX is pretty good. My problem is that with their reputation comes high expectations and it's almost impossible for them not to disappoint in some way. Really the food and drinks are a cut above almost any other airline and the hard product - the seat - is outstanding.

Our second experience flying with Cathay Pacific. Flew Manchester to Narita via Hong Kong and return in Business (January 2015). The service food and seat were all excellent on outbound and inbound legs on the 777-300 apart from the Hong Kong to Narita leg which was a regional configuration. I found the shell seat to be a little uncomfortable as I am 5ft 3in and could not get the leg rest to a comfortable angle with my legs and feet left dangling. Cathay uses a third party lounge at Manchester Terminal 2 which was small but adequate for a light breakfast. A member of Cathay ground staff escorted us all from the lounge to the boarding gate and we were boarded before the other passengers. A short transfer at HKG but the Wing lounge was very crowded. The First Class lounge was being upgraded so First passengers were allocated half of the Wing business section. It was almost impossible to find a seat. The return leg we found the Cathay lounge at Narita quite disappointing so used the JAL lounge instead which had a better selection of food and more comfortable seating. Boarding was a shambles however as we were called to the gate early. The flight was not yet open for boarding and the gate area was not big enough to accommodate everyone. Although there was a separate First/Business boarding lane this was so clogged with Economy passengers the staff gave up and just let everyone through regardless. However once on board the service was excellent and luckily the 777-300 had the long haul flat-bed seats. Transit through HKG was swift and we decided to use the Bridge lounge which was not very crowded and had a very good selection of food and drinks. We had time for a shower and relax before the HKG-MAN flight at 01.00 am. Unfortunately when we got to the gate for boarding the plane had not been towed onto stand so we had to stand around for about 45 minutes before boarding started. Here though once started the boarding was much more organised and the First/Business passengers were boarded first with less of a scrum to get on board. The flight was very bumpy which meant we did not get as much sleep as we had hoped but we arrived on time even though we had departed late. Manchester airport immigration was empty at 6.20 am so we got through and collected our luggage in about 15 minutes. Apart from the chaotic boarding at Narita and the poor lounge we would certainly choose to fly CX again.

Flew JFK to Hong Kong round trip on B777. Avoid economy class. Seats are very uncomfortable. There is simply not enough leg room in economy and this is made first by reclining seat crushing one's knees. I had to stand up in the back gallery for almost 8 hours out of the almost 16 hours to bear the flight. Drinks mainly consisted of warm water. Lucked out on the way back and had a whole row of sits to stretch out on.

5th Jan CX256 15 Jan CX110 and CX161. What a disappointment all the flights were. Heathrow/Sydney/Hong Kong/Heathrow. The most uncomfortable flight I have been on facilities virtually non-existent I am diabetic and when I asked for a biscuit was told I should have taken my own food the staff continually imposed their routines upon passengers lights out windows shut. The toilets smelt very bad at the end of the flight. The food was very poor and when one of my friends asked for a bread roll they claimed that they did not have any and what they did have were for the breakfast. One of our party cannot walk and is wheelchair bound at one point she had to wait 20 minutes for someone to respond to her request to be wheeled to the toilet. Two of us followed to assist and then had to stand in front of the toilet door for her privacy there was a complete lack of space - I would add that she is tall and very slim so size was not an issue. Very disappointing and far from being the best airline.

I flew from LHR to HKG and HKG to Cebu on 20/12/2014. I have made CX my preferred airlines as they always make a fuss of me. Check in was fast and efficient lounge at London was comfortable and quite. I was very well looked after on both segments of my flights. Food excellent and service very good. January from Cebu to HKG and HKG to LHR I had a dreadful cough and not at all well and was not able to sleep well however the flight attendant really looked after me making sure I had hot drinks.

MNL-HKG. Economy. CX918. Seat-39K. January 30. I really enjoyed flying with them. The service of the staff was attentive and friendly! The aircraft was clean the food was OK. I highly recommended flying with them and for my trip to Asia I will only use Cathay Pacific.

MEL-MNL-MEL via HKG A330-300 aircraft very good service on both leg all on time flight attendants attentive food was ok the inflight entertainment is superb would definitely recommend them and fly them again.

I flew from HKG-LAX on 01/27/2015. I had flown CX before and was looking forward to the experience. The First Class Lounge was as usual excellent. I had a light breakfast in the dining room so as not to spoil my appetite for the meals on board. The 777-300ER was updated with the new First Suite fabric and seat/lighting controls. The Flight Service manager was wonderful as were the other two Flight Attendants in the cabin. As it was my birthday the crew surprised me prior to landing with a birthday card. The food was as expected - stellar and love the caviar course. Studio CX consistently delivers with plenty of entertainment and the bed is a favorite part of the experience with actual turndown service and so comfortable. The wardrobe/closet is a welcome touch to store shoes hang clothing and more. I have seen others post a comment that I truly agree with - I didn't want this flight to end as it is such a positive comfortable experience.