Cape Air

Not Verified | I or my family has flown this airline three times in the last year. Each time has been a disaster. The first was in the summer. Temperatures were high and we found out once on the plane there was no air conditioning. Several got off the plane in Burlington Iowa near heat stroke and throwing up. The second flight was near thanksgiving. Very cold in the Midwest. Once on the plane and taxiing we were informed the heat was on high but would not heat the cabin. Upon landing in Burlington Iowa my teeth were chattering and I was shivering from the cold. An elderly lady on the flight was so cold she could barely get off the flight. Then she found out the next leg of her flight had been cancelled. The ticket agent was of little help. Today, my sister's flight from Burlington Iowa to St Louis was cancelled with virtually no advance notice and forced to drive to St. Louis to catch a flight. Easily the worst airline experience we've ever had.

✅ Trip Verified | Booked the flight online with this being the last of a connecting flight. No ticket able to print and no check in time listed, just showed 10.15am. No one at the service desk upon arrival from connecting flight, check back a couple of times. Came at 10.15am and I was told we missed the flight. It was sitting on the tarmac, maybe give a check-in in time especially when you have no attendants? It’s Thanksgiving. Attendant didn’t try to reach the pilot. It’s a 6-8 passenger plane going to the middle of nowhere. They could have stopped. Worst ever in 25 years of flying. Take a rental car.

✅ Trip Verified | My Cape Air flight from Boston to Rutland was cancelled, only a few hours before we were supposed to travel. Cape Air first offered to refund us vouchers - which is against the law. I still have not been reimbursed, a full month later. They promised to refund me after a complaint with The Department Of Transportation - I suggest you do the same [dot.gov]. Evasive - I got a mail back stating I would be getting my money back and how this is all a misunderstanding, but that is it. They are playing that dishonest 'let's make it as hard as possible game, so that perhaps he will let it go'. It is the principle. Terrible airline.

✅ Trip Verified | Thanks Cape Air! Stranded in Boston. My flight from Boston to Rutland is cancelled - I received an email from Cape Air a few hours before I was supposed to fly out. Just like that. No offer to make other arrangements, no offer of a refund, absolutely nothing. Cape Air customer service is closed. When I wrote them an email to the address found on their website it bounced!

Not Verified | This airline is terrible. We are currently stranded in an airport 3 hours away from home after the airline cancelled two flights due to crew shortage. The Cape Air agent was reluctant to arrange ground transportation despite the contractual obligation to get us to our destination. I will never use this airline again.

Not Verified | Cape Air has cancelled several of our flights this winter due to "pilot shortage", with little advance notice. Then when I call to get a refund, they give you the option of waiting forever on hold or leaving a message. When I leave a message, they rarely call back. So I have been "Caller Number 3" now for the past 20 minutes, after starting at "Caller Number 5" about 40 minutes ago. Do they have like one live customer service agent for the whole airline? I am very disheartened with this airline, with there were other options for flying to small towns in Montana.

✅ Trip Verified | Bag accidently routed to the wrong destination. Problem was handled professionally and promptly! Delivered to my home the next day with everything intact. All good. Great to have an airline service small cities. Staff very friendly and very smooth flight!

✅ Trip Verified | Airline has a bad customer service. Clerk was not able to provide any solution to the delay on their behalf since they where not prepare to swap a plane due to pilot grounding a plane due to mechanical issue. Where waiting for over 4 hrs with no solution, the airline did not even provide any snack to customers due to their delay.

✅ Trip Verified | We consistently use Cape Air to travel from Bos to MV. However over the years the service has significantly declined. More often we see rude employees, and and unreliable service. Flights almost never depart on time and are almost always rescheduled. We are normally flexible and can roll it, and are happy to! However we are seeing more often that a reschedule occurs less than 30 days in advance, and leaves us empty handed as our new scheduled time departs before our connecting flights even arrives. This is just standard with Cape Air now a days.

✅ Trip Verified | Awful customer service, stay away. I traveled with a child and had a bag delayed. I tried to talk to a representative at Logan airport to schedule my bag to be delivered to my local airport since I do not live in Boston and had to catch a train. He would not help me and just said “Next” and ignored what I was saying. He made me miss my train. I went to a JetBlue representative who found a different Cape Air representative to help me. My issue was resolved in minutes. I missed my train and was left to wait for hours with a child in a train station all because of a matter that could have been resolved in minutes. Unacceptable.