Cape Air

Not Verified | This airline is terrible. We are currently stranded in an airport 3 hours away from home after the airline cancelled two flights due to crew shortage. The Cape Air agent was reluctant to arrange ground transportation despite the contractual obligation to get us to our destination. I will never use this airline again.

Not Verified | Cape Air has cancelled several of our flights this winter due to "pilot shortage", with little advance notice. Then when I call to get a refund, they give you the option of waiting forever on hold or leaving a message. When I leave a message, they rarely call back. So I have been "Caller Number 3" now for the past 20 minutes, after starting at "Caller Number 5" about 40 minutes ago. Do they have like one live customer service agent for the whole airline? I am very disheartened with this airline, with there were other options for flying to small towns in Montana.

✅ Trip Verified | Bag accidently routed to the wrong destination. Problem was handled professionally and promptly! Delivered to my home the next day with everything intact. All good. Great to have an airline service small cities. Staff very friendly and very smooth flight!

✅ Trip Verified | Airline has a bad customer service. Clerk was not able to provide any solution to the delay on their behalf since they where not prepare to swap a plane due to pilot grounding a plane due to mechanical issue. Where waiting for over 4 hrs with no solution, the airline did not even provide any snack to customers due to their delay.

✅ Trip Verified | We consistently use Cape Air to travel from Bos to MV. However over the years the service has significantly declined. More often we see rude employees, and and unreliable service. Flights almost never depart on time and are almost always rescheduled. We are normally flexible and can roll it, and are happy to! However we are seeing more often that a reschedule occurs less than 30 days in advance, and leaves us empty handed as our new scheduled time departs before our connecting flights even arrives. This is just standard with Cape Air now a days.

✅ Trip Verified | Awful customer service, stay away. I traveled with a child and had a bag delayed. I tried to talk to a representative at Logan airport to schedule my bag to be delivered to my local airport since I do not live in Boston and had to catch a train. He would not help me and just said “Next” and ignored what I was saying. He made me miss my train. I went to a JetBlue representative who found a different Cape Air representative to help me. My issue was resolved in minutes. I missed my train and was left to wait for hours with a child in a train station all because of a matter that could have been resolved in minutes. Unacceptable.

✅ Trip Verified | This airline is so disorganized - I have flown with them many times but wish it weren’t the only option. Over those flights we have not once left on time. They should change their posted schedule to read “Maybe we'll leave sometime today. Maybe”.

✅ Trip Verified | Pilot choose to go home and not come to work! Missed all connections on the way home. No reimbursement offered for expenses occurred besides hotel. Absolutely not reliable!

✅ Trip Verified | I actually have not flown Cape Air yet as my ticket is for 2 weeks from now. I emailed Cape Air asking for refund due to corona virus. Sadly, I live in US and nobody can travel, all people are cancelling trips .. so it's not possible for me to get to San Juan and then take the Cape Air flight even I wanted to. Other airlines, hotels, are refunding ok. Cape Air said I could reuse the ticket in coming months, then I said, like most, I will not be able to afford to travel for this kind of expensive trip for years as we resave. Then I get an email message that Cape AIr literally 'blocked me' from emailing them. Despite the fact that almost nobody will be able to fly Cape Air for several weeks so plans will be empty, despite the fact that Cape Air will likely cancel most flights soon anyway, Cape Air is 'choosing' to keep all the money from hundreds of flights over coming weeks paid by people getting sick, losing jobs, and in crisis. Pay more if you have to for another airline!

✅ Trip Verified | Boston to Rutland. This airline should change its name to something more descriptive such as “50/50 Air”, I travel for business and have done my best to work around the fact that Cape Air is not dependable. Unfortunately, as a business traveler, a tax payer, and a person who wants to promote the greater Rutland area of Vermont as a great place to live and work, Cape Air is NOT an asset. They are consistently late, often unable to fly due to seemingly mild weather issues, and often challenged by weight limits ( meaning passengers with paid tickets get bumped because another passengers luggage was too heavy ). The federal government subsidizes Cape Air almost $200 per passenger for Rutland, plus whatever Cape Air charges per ticket. Tonight I got bumped due to Cape Air accepting other passengers with too much luggage, so Cape Air, with YOUR TAX DOLLARS, had a driver deliver me from Boston to Rutland (3.5 hours) in an attempt to make up for their poor planning and tiny planes. At a minimum, the airline should set a weight limit for passengers and luggage, and for those that travel heavy, force them to buy a second ticket to cover the extra baggage weight. Long story short, Rutland needs a new airline, with larger planes capable of handling more passengers and cargo. Local, state and federal authorities need to do more homework and see that many folks traveling from Rutland drive to Burlington, Albany, and Hartford to catch flights. Many of these potential customers would fly out of Rutland if there was a more dependable airline proving service.