Cape Air

Not Verified | St. Croix to San Juan. The flight was fine - customer care before and after was sub par. At checkin I was refused checking my bags through to my final destination. My printed itinerary showed entire route attendant didn't care. Called United my connecting airline who acknowledged everything was in place and correct they called Cape Air. Response they still didn't care would not make the change. We had to get our bags in San Juan go back to United check them through go through TSA again and run to get on the plane. I am not a fan of Cape Air they had the power to fix it at check in and refused multiple times. Lazy, Uncaring and not my problem, was the attitude. never again.

✅ Trip Verified | My wife and I had a flight scheduled for past Friday, May 24, 2019 @ 12:50PM from White Plains NY Airport to Lebanon NH Airport. Upon arriving at the airport we were informed that the flight was canceled out New Hampshire to White Plains due to weather. When I arrived home, I called the Lebanon Airport and they informed that had no weather related issues. The only canceled flight was that of CapeAir Flight 9K1083. I also found out that there was another CapeAir flight later that day and the next day from White Plains to Lebanon – and was offered neither option. I have repeatedly tried calling the company support number of 1-508-771-6944, with the call either terminating or being informed about protracted wait times.

✅ Verified Review | Cape Air canceled both of our flights between Saranac Lake, NY and Boston. And both of these Cape Air flights were booked to connect to international flights into and out of Boston Logan. They at least let us know about the cancellation of the outbound flight from Saranac Lake to Boston and moved up to a much earlier flight (which left us with an 8 hour layover at BOS). But on the way home to Saranac Lake, they canceled our flight from BOS at the last minute while we were waiting at the gate. Their solution to cancelling our Saranac Lake flight was to rebook us into Plattsburgh (a 1+ hr drive away from Saranac Lake) and book a driver to take us from Plattsburgh Airport to Saranac Lake airport (where we had all left our cars). Sounds good but we got into the Plattsburgh Airport and there was NO driver. It was late, the rental car desks were closed. We were on the phone with Cape Air reps for over an hour - none of whom offered any solution. Finally, but sheer luck, a taxi driver pulled up to the airport and found us there. We had to hire him to drive us to Saranac Lake airport and pay the cost. Cape Air says to fill out multiple forms, attach receipts, etc... and they will reimburse us the taxi fare. Honestly, this was a nightmare. No one apologized.

✅ Verified Review | We booked these Cape Air flights to get to Bimini island, Bahamas. We were very excited to be landing on and leaving from The water. Weather on our first flight was to bad, too much wind so we had a delay And were Forced to land on ground. The "seaplane" service from Bimini left from the airport again instead of on the water, even though it was a Beautiful sunny day And the competition had not problem starting from the water. We Saw 2 planes coming in And leaving from the water without any problems an hour before we left. This was a huge disappointment. We heard that they hardly ever land or leave from the water!! Please be aware of this when thinking of booking a seaplane flight. Landing in FLL was far from main buildings, but a shuttle was waiting for us to take us to the terminal. The service desk and pilots are very friendly and helpful, but we won't book a seaplane flight at Cape Air again.

I sat waiting while they had to locate the pilot, we left an hour late. Once I scheduled the first flight back to Nantucket because I was coming in on a red eye, they didn't run that flight and gave no reason, I had to wait another 2 hours. Recently when they changed over their computer system somehow my reservation 'froze' and they could not let me on the plane. I waited while two schedule flights left and had to buy another ticket just to get to Boston, to miss the event I was trying to attend. I could not believe that this company would set up their employees for such failure with this new computer system. No one was trained to operate the computer and it was a complete disaster. And this last time I was delayed due to fog in NY and even though I made it on time they had sent that plane early. Sent early despite knowledge of the east coast weather and despite the fact they didn't offer another flight for 3 hours. You may be asking yourself, "Why would this lady keep flying Cape Air?" Well the answer is there is not any competition for this airline and they will treat you as such. Because what can we do as a customer when there is no other option? What do they have to offer an an apology or reconciliation for their poor service - nothing! The staff could not have cared less about my reservation or predicament. I have never been treated so poorly by a company over and over. The Cape Air website speaks of great customer service and quality but that is obviously just a cloak for their poor customer service practices and obvious lack of concern for any of their patrons. Take the bus, Rent a car, anything but don't bother to fly with them. It only leads to frustration and no one accountable for their failings.

I fly 20 -30 times per year with a lot of that international. Much of that to very remote locations and large cities. I have never been treated worse and would never recommend Cape Air. First if your flight originates on Cape Air you can not precheck online or use any real airline apps. Major pain for frequent flyers. Of course this means you won't know your gate, gate changes, flight status updates. You must go through security twice. When you fly into Logan you need a long layover time because you have to change terminals and go through security. The stated times on their site is "Wheels up" the flights will take off early. Today I freely admit I arrived late to Augusta airport (size of my living room). The plane is boarding and appears only 1 person on the entire plane. They refuse to check me (remember no such thing as precheck on this flight and your connection). The plane is still open. It is 15 minutes before the scheduled departure and the plane leaves. I have one bag no check in, and there is no one boarding it would have taken 2 minutes and the plane still could have left 10 minutes. Insult to injury they refuse to help with connecting flights. They can but will not. The person told me if they have an issue they will help, but if it is your issue you are on your own. So why bother? Portland is an hour away and is a real airport. Don't kid yourself you will not save time or aggravation using Cape Air.

LEB-BOS on Cessna 402. Only 4x passengers on the flight. All staff at Lebanon Regional Airport were polite. Weather for the flight was awful, cloud and rain, so no chance of any view on the way. Very smooth trip despite the weather. Arrived on time.

12/22/2014 flight 1579 and 1/2/2015 flight 1574. My first impression - there's definitely plenty of room for improvement in the areas of customer service. On a positive note the actual flights themselves were great however there were several issues that left me frustrated and stressed out - not a good way to start and end vacation lack of efficiency lack of sensitivity care and compassion for customer sensitive issues (such as held back luggage) inconsistent information unclear information (resulting in a surprise $280 in luggage fees). Lack of attentiveness to customer inconsistent protocol (you need signs posted in the airport and don't cover up gate doors with plants) so that customers can find you.

BOS-ALB-OGS. Leg #1 We were about 10 minutes late due to weather (Can't control mother nature). We more than made up for the delay by arriving a little bit early. We had a great tail wind. Leg #2 arrived 15 minutes early. I grew up with this airline and hope it continues on into the future.

July 19 2014 departing Lebanon NH. Flight 9K1872. I have never seen such a circus of inefficiency. Flew out of Lebanon New Hampshire where they departed 40 minutes late because that was how long it took them to pass 9 customers through security. Missed connection to my non-stop flight and now will spend the day flying from airport to get home late tonight. Avoid at all costs.