Brussels Airlines

The flight attendants were polite and spoke English well. Although the plane was quite old, the seats are quite comfortable. Me and other passengers travelling in Premium economy (Flex&Fast) received a Business class breakfast.

Excellent airline. Plane departed on time, staff was very friendly, legroom was good (I'm 1.93m, so for me that's important). 2 friends of mine had too large hand luggage. Instead of paying for it (like with a budget airliner), they offered to make it check-in luggage, without paying for it, since the plane was not full. Great service.

BRU-IAD return. Online check-in worked good. Brussels Airlines A330 seats are clean and comfortable. Cabin crew professional and helpful. The food was delicious. Inflight entertainment is up to date. Unfortunately no wifi available.

No check-in at the airport so you are forced to check in online. I don't have a printer. I had to run around a day before departure doing a job that used to be the airlines job. Online check-in should be an option, not a must. Boarding was late and there was no information as to when we would board. Left Tel Aviv late due to "traffic". In order to make my connection in Brussels, all I received was a "Fast Connection voucher. It still meant that I had to navigate my way through Brussels Airport, run for miles, cut in line at the hand-luggage check-in and made my flight. I do not understand why they have to check hand luggage again if you change terminals. The rudeness of the staff was incredible. When I received the wrong food and asked to exchange it, the flight attendant acted insulted, just motioned to me to hand her the food. An apology would have been nice. Also, when I needed extra explanation of what exactly I was supposed to do to make my connection, she acted annoyed. My luggage didn't make it and arrived in Berlin two days later, shortly before I was leaving the city again.

Fleet of A319 and A320 in this route. Fast check in and fast track, what fast track! Took longer that other pax! Good lounge and well services and staffed one. Boarding ok, flight itself lacks the extra mile, they have no time nor the wish to make your money worth it. Same shame on the return. Bags first out which was a surprise.

Flying on one ticket with my wife, but our seats were 10 rows apart. No way to fix it with ground staff at Tel Aviv airport.

Avoid Brussels Airlines at all costs if you are connecting through Brussels. Even though one of the runways is shut down for long term maintenance, the airline has not changed their schedule of flights. The end result is a guaranteed landing delay or sitting on the tarmac at the origin until a runway can open up. I missed two connections in three days because of this!

I have flown Brussels Airlines many times and generally been happy with the service. However I will never use this airline again, because quite frankly they are a rip off. I booked a complete package online, not knowing baggage was not included. Contact Brussels Airlines today to find out that I had to pay 35 euro per bag, thats a total of 140 euro, if I had booked direct with Brussels Airlines the charge would be 60 euro. How can Brussels Airlines justify more than double the price for the baggage. Brussels Airlines on baggage are a total rip off unless your book direct with them. I know they will do nothing about it as Customer Service and Brussels Airlines don't go together.

Check in was fast. I was able to check in 2x 23kg cases, plus 1 x 12kg cabin bag and a personal bag for computer and other stuffs. The flight attendants were polite. The seat was comfortable (seat 7A).

We were 2 pax traveling Oslo to Luanda via Brussels. We did have some negative vibes after having read some reviews but the connection was good and price attractive. Turned out to be a wrong choice. It started out with an overbooked flight from Oslo and an advice that one of us would have to stay behind. Only after reminding the ground crew that Luanda is an not an easy destination to reach, that we had confirmed tickets and that we hold Star Alliance did we get on board. The flight from Brussels to Luanda was just not good. The cabin looks and feels fresh and clean, food is acceptable but there end the positive comments. The seats are nothing but horrible. In theory they may be ok but that's only on paper. You feel cramped with little legroom and the backrest has a hard area that sticks out and makes it difficult to lean properly back. The recline is ok but as long as you have someone behind you, reclining is not an option. The fact that my traytable was very loose of course did not help. In my 40 years of intercontinental travel, I've experienced worse seats but that was a long time ago.