British Airways customer review
Derek Salter (South Africa)
LGW to AMS. Easy check-in at Gatwick with the pods to check in and print boarding pass. Did that the night before as staying at an airport hotel. Easy and quick to drop off bag. Departure lounge easy to find. Controlled boarding. Pleasant staff and light snack on short flight. Well recommended and far better to use than T5 at LHR if you have the choice. Luggage took a long time to arrive at AMS but that is Schipol's issue rather than BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
S Tsoy (Russian Federation)
LHR-ARN. All the procedures at Heathrow terminal 5 were a breeze. There was some kind of baggage delivery failure at check-in but the staff managed it very well smiling and being professional. The flight went on an old dirty and worn out A319 though seats were comfortable. The service was of typical intra European flight: light cold snacks and drinks flight attendants were professional. Overall I would use BA in the future but I would prefer flying a newer plane next time.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Mark Murphy (United Kingdom)
I really do not have the energy to write very detail of how bad my very recent flight too (and from) Vegas was with BA however I can categorically state I will never fly with them again and am bewildered as to how they survive a superior option as an airline. Highlights of my journey include: Severe overheating on flight complaints ignored until someone fainted. Delayed on runway for 90 minutes for what was described as catering reasons. Running out of food and beverage 1 hr into a 11 hour flight. (No beer 1 hr in to flight - after the 90 minute delay). Uninterested and incompetent staff. Lost luggage. (1 case has so far turned up). Space reduced to less than a foot (Head to back of seat) once person in front inevitably reclines. I could honestly go on and on about how bad an experience this flight was and am being completely honest when I say that I am an easy customer to please. If you have Virgin as an option even its a bit more expensive please take my word for it and go with them they are a class apart. BA operate as a (poor) budget airline posing as something else. Very poor journey shocking experience.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Ward (United Kingdom)
LHR-ATH-ATH June 2014. Both flights 1.5 hours late which always seems to be the case largely due to the old plane (767) used on this particular flight. Food average cabin crew variable-average overall. No apologies for lateness of flights which unacceptable-BA still seem to think that they are doing you a favour for letting you fly with them. Poor overall and am even considering using Easyjet as Gatwick closer to my home.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Linda Bowen (Barbados)
Travelled from Barbados to London Gatwick and then onwards to Italy using British Airways in both instances. Returned to Gatwick on May 28 and again travelled by BA to Barbados. My experience in all instances was extremely positive. The flight crew on all flights accommodated my every request. The food was served at the right temperature at appropriate intervals and was tasty. I would definitely use this airline again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
S Pearen (Canada)
Flew YVR to MUC via LHR. I had high expectations for this airline but was pretty disappointed. We were flying with twin 15 month olds so it's great with BA that you can preselect the bassinet spots when booking. Crew did bare minimum seemed as though asking for anything was a huge inconvenience. Audio on IFE was awful couldn't hear any movies. Flight landed 10 minutes late in London and we were denied boarding on the MUC flight due to being late. If they allow a connection of 1h10 and you're 10 minutes late and can't get on their system is flawed. When are any LHR flights not 10 mins late! They rebooked us 2.5 hours later but after complaining put us on a Lufthansa flight 1 hour later. I never thought I would say this but will use Air Canada on this route from now on if the price is equal.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Lawence (United Kingdom)
Belfast City to London Heathrow on 30th May 2014. I travelled in economy class on this domestic flight across the Irish sea. The flight experience with BA started with a pleasant check-in agent who made sure I knew where I was going to and was then equalled by well groomed and friendly cabin crew. A small drink and a biscuit was offered on this route. The captain kept the passengers informed of the route and arrival was on time and disembarkation swift. My only complaint was that the announcement in Belfast was not clear and was made by somebody who was hard to understand.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Peter Bedson (Oman)
MCT-LHR-MAN and LHR-MCT I think you need to fly BA every so often to remind yourself why you don't do it any more. The first flight was just poor - from check in to landing. Although they have now changed the aircraft on this route and the IFE is better they still treat the passengers as self-loading cargo. It took me 3 hours to get a drink - the staff were cheerful they simply didn't do anything. A full flight and at least one washroom out of action was an additional pain. Transit through LHR is always an unalloyed joy and this time I had to go through immigration which added to the fun but despite this I still had time for a very quick shower between flights - hooray and full marks for the lounge staff. LHR to MAN was fine. Coming back was much better the crew were responsive and pro-active and the food was actually edible - if all BA flights were like this I would use them more - I only used them this time because Swiss have axed the route temporarily while the work on the Dubai runway is happening.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
N Oakshott (United Kingdom)
A long time user of BA I have seen a gradual decline in quality now hit freefall and the LHR-PHX-LHR route that I use monthly has become more akin to sitting in a cattle truck than a B747. Old airframes with tatty interiors are the norm legroom is extremely limited the aircraft is seldom what you would call clean and the crews give the impression they are almost putting themselves out to serve you. Food is not worthy of the name and the whole experience is an utterly miserable 10 hours of your life each leg. Enough is enough and 1st June is the last time I'll use the outbound flight as I'm switching across to United via ORD in future. OK it means a changeover in Chicago but the recent experience was a refreshing change from BA and I actually felt like I was wanted on the United flights.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
James Little (United Kingdom)
LHR-Warsaw. Economy on an A320. Plane seemed brand new. Was seated in 8C towards the front of Economy and that's obviously a seat that gets configured for Club Europe from time to time as the seat pitch was pretty generous. Complimentary breakfast consisting of coffee and a filled croissant was perfectly OK. Service efficient. Flight left and landed on time. Textbook stuff really. No complaints at all.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
