Boutique Air

Not Verified | Purchased a book of 10 flight vouchers for the Phoenix to Show Low route in December 2021. Boutique dropped this route in July 2022 and are dragging their feet on refunding my 7 unused vouchers. Have spoken with customer service twice in July and September and been told they would be refunded but as of October they have not.

✅ Trip Verified | I was a little nervous to fly after reading some of these reviews but my ticket was already purchased so I went for it! Best flying experience I've ever experienced. Both the Pendleton airport and Portland airport were easy to find and they both weren't in the major airports so didn't have to deal with TSA or people. Check in was simple and from check in to boarding was quick. Take off and landing for both flights were great, best I've experienced and little to no turbulence! Im wondering if the negative reviews were for flights taken during the months with crazy weather which would make sense as to why it would be scary so I'll probably stick to boutique air during the months with good weather! My flight home got delayed a couple hours but it honestly wasnt a big deal and they called and texted hours prior to inform me! Overall, best experience and I'll definitely be utilizing boutique air more! Definitely recommend

✅ Trip Verified | Cortez to Denver. My flight was cancelled 26 hours ago. There was no customer service available at the gate, as of 26 hours later, no one answers their phone number or my emails nor returns any of my messages. I was unable to rebook my flight, take my trip or even speak with anyone. And, they still have my money. This is an awful experience.

✅ Trip Verified | I paid for a flight from Atlanta GA to Carlsbad NM. When I arrived at Boutique Air they said they didn't have time to get my luggage from American Airlines. The man at the front desk did not offer solutions he just barked statements about how I wasn't getting my luggage because they aren't flying to NM again until Sunday and there "won't be room" for our checked luggage. When my husband called American Airlines they show that Boutique Air signed for my luggage at 2.02pm so that man at the desk lied to me, they just didn't want to wait or they didn't want the weight. No one at Boutique Air is answering the phone. I'll never fly that little rinky dink plane again. I need my luggage or I'll continue to expand on this review.

✅ Trip Verified | I hope Boutique Air continues this service to altoona. I have been able to get my mother who lives in Altoona back and forth to Pittsburgh for medical treatment and advanced care she needs. The drive to Pittsburgh is atrocious and I hope boutique continues this route for a very long time. A total life saver and an awesome experience. Out of about 20 flights i have taken, only 3 have been delayed and very short about 20 minutes or so. Their customer service is outstanding and always so friendly

✅ Trip Verified | Massena to Boston. I flew once on the charter service on Boutique Air and multiple times on the commercial side of things. I am amazed on how professional and fun everyone is. We know about Boutique Air from living in upstate NY and so me and my 6 friends of mine chartered Boutique Air to New York City for my bachelorette party and then I often take them to Boston. I am hoping for more routes out of Massena since right now they only do Baltimore and Boston. Either way, its nice having a reliable company in my area that I can count on to get me where I need to be!

✅ Trip Verified | I cannot say enough how much I enjoyed this airline experience. From the check in counter to the TSA at the local tiny airport to the pilots. It is totally a different way of flying commercial and just so much more personal. I wish more routes were like this because its such a nice experience. My flight was also 10 minutes early on arrival which allowed me to get to my next gate with ease. Thank you Boutique Air and hope to fly you again some day! (Maybe there will be wifi next time!)

Not Verified | The customer service of Boutique Air is terrible. I had a flight from Pittsburgh to Baltimore at 4.20 pm. When I arrived at the ticket counter, there was a sign that said that the agent leaves the ticket counter everyday at 3.00 pm. I needed to check my bag because of valuable liquids in my bag, since the agent was not there, I had to take my bag through TSA where the liquids were confiscated and thrown away. Finally, when I reached my gate, I asked the agent why she leaves the ticket counter at 3.00 when we have a 4.20 flight, and her response was "All the airlines leave at 3.00". When I called Boutique Air customer service to complain, I immediately asked for a manager, and the representative abruptly hung up on me. I called another day and was told that a manager would return my call. Naturally, I never got a returned call. The third time I called, I wasn't able to talk with anyone. A voicemail came on requesting I leave my name and phone number and "someone will return my call". Again, no one called me back. This airline is terrible. They owe me over $100 for the liquids that were taken from my bag.

✅ Trip Verified | As someone used to flying jets and on airlines that are at the very least using the branding of a larger carrier, Boutique was a novel experience but not one I’d jump for over a legacy carrier. Then again, the business model for Boutique relies on them being the only game in town for far-flung airports. My journey home from Boston began with a call from the ticket agent as I made my way to the airport. He pulls double duty as a gate agent of sorts and wanted me to call upon arrival. He then strongly implored me to bring my bag aboard. It was a chore to lug on and off the small aircraft but I managed. The interior of the aircraft was in good condition except for the carpeting, which could have used a cleaning. There are sodas and small water bottles aboard, as well as snack size bags of pretzels and the like. One of the pilots offered us some of these before we took off on the second leg. And a lesson I learned the hard way—the cup holders are not super deep so maybe don’t buy a large coffee or any other large unsealable beverage to take aboard, lest you wear some of it during takeoff. There was significant turbulence on our approaches, especially into Baltimore. Passengers can see straight ahead and through the cockpit window as the plane shakes with the runway in sight. I don’t get air sick but people who do might want to know that. I should stress, however, that I at no point felt unsafe. Boutique offers codeshare with United, through whom I booked this trip. However, you’ll want to read the fine print, since not all Boutique fares rack up United miles.

✅ Trip Verified | They took by bag at Pittsburgh and then came out and told us that our flight would either be a few hours delayed or canceled. This was at the time of departure 5 PM - last flight out for the day to AOO (I later learned that the plane was still in AOO with mechanical problems.) Returned in about 10 minutes to tell us it had been canceled and then vanished. We were what do we do now - no one there, no bags. It took him at least another 15 minutes to return with our bags. He should have told us where he was going. No other options were given. No cars were available one way to AOO so I had to contact someone to drive from Everett PA to Pittsburgh airport which is around 120 miles away. While I waited, after waiting there 3 hours for this flight after my flight had arrived from DFW. They are so unreliable and I have been trying to get a refund on my flight or travel expenses which seem to be impossible. Very unreliable airline - no customer service.