Boutique Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 6 reviews
4/10
No Skytrax Rating
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10/10

"they earned 10 stars"

(United States)

Not Verified | Dallas to Victoria. Well, first leg of my flight was with American airlines. I paid for extra legroom and I guess I'm glad I did since it seemed a bit cramped. When I landed at DFW I Alfred one of the AA gate personnel where I needed to go according to my boarding pass. He explained precisely the gate to go to. I found the gate went outside to smoke came back in and was waiting for my flight and boarding to begin. At around 7:25 am I got a call asking if I was still intending to make my flight. I said yes, I'm at the gate. The gentleman asked me to describe where exactly I was, so I did and told him the AA gate staff sent me there. He told me they had sent me to the wrong place and to go outside and he would pick me up in 5 minutes. The driver showed up in a very nice well-equipped luxury suburban and apologized for AA giving me the wrong info and stated they know that Boutique contracts with them. I wasn't able to get to their terminal till my flight was scheduled to already leave but the driver called and said I was in-bound. I was taken through their terminal which was actually 3 miles away from the main airport so AA really screwed up in telling me where to go. I got on the plane and had a huge amount of leg room. It was the first time I've 1 flown with Boutique 2 flown on a single-engine prop plane. No, it wasn't y'all enough to stand erect in the plane but I will say this, because of the way they did me if I can fly Boutique Air on subsequent flights I will do so every single time from now on. They were far better than the normal airlines I've flown on in the past. I saw where someone complained about the departure and arrival time is late. All I can say is they might have been trying to help another customer as they did for me. I would say they earned 10 stars.
AircraftPilatus PC12
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Victoria
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never on time"

(United States)

Trip Verified | Massena to Boston. This airline is never on time. I fly Boutique Air because it is the only option where I am currently working. Every flight I have been on has either been delayed or cancelled. A representative will call me hours before the flight to let me know. This airline makes it about as inconvenient as possible for getting you where you need to be. Avoid this airline if you have other options available.
Type Of TravellerBusiness
Seat TypeFirst Class
RouteMassena to Boston
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"how flying should be"

(United States)

Trip Verified | Cortez to Denver. From customer service to the pilots you always feel like first class. Great pilots, great ground crew. This company goes above and beyond to make you feel at home. Will be flying again many times. Great company that knows how to help out a customer. Go directly through Boutique Air. Cheap o air totally hosed me. Great group here. Would tell anyone to fly with these guys. Pilots were fun and very professional. This is how flying should be.
AircraftPilatus PC-12
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCortez to Denver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"absolutely the worst airline"

(United States)

Trip Verified | Victoria to Houston. This is absolutely the worst airline I have ever used. They left my bag behind then refused to get it later. They have been rude to me, they have lied to me. Save yourself the trouble and make your trip cheaper by just driving to a different airport. Their aeroplane didn't even have air conditioning.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVictoria to Houston
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Boutique Air is unbelievably unreliable"

(United States)

Trip Verified | Denver to Chadron. Boutique cancelled my flight 0704 at 1:40 pm due to mechanical issues. Rebooked me on their 6:00 pm flight 0713, Cancelled that flight. Booked me on a 9:30 flight 0704 and it’s now 1:46 am not even boarding yet. Boutique Air is unbelievably unreliable. 12 hours after my original flight departure time and we are still sitting at the A66 gate of DIA with no word as to when we will fly! Make other travel plans!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Chadron
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"terrible with customer service"

(United States)

Trip Verified | Alamosa to Albuquerque. Landing safely was the only positive event of our entire experience with Boutique Air. Both flights were +2hrs late, almost missed the connecting flight in ABQ. When enquiring about the flight status, their personnel claimed to be unable or unwilling to track incoming flights or estimate how long the delay would be. The airline personnel are incompetent, arrogant, uncaring and absolutely terrible with customer service. They act as if you are doing the customer a favor by providing the flight. Makes one wonder what kind of maintenance program is implemented if the public face of the company is so terrible. They have the market cornered and are the only game in town for a lot of regional airports. That is the ONLY way they can possibly stay in business. This airline is worse that Spirit. I can't see how this airline can possibly stay in business if there is even the slightest competition. Every passenger I spoke to said they would fly another airline if there was another choice.
AircraftPilatus 12
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlamosa to Albuquerque
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no