Boutique Air

Not Verified | Disgusted with this company. I flew early December and my flight was canceled. Things happen, I get it. Even though they strung us along at the airport postponing the flight for 4+ hours before finally canceling it. Per their policy, if the flight is canceled they will provide reimbursement with a variety of options (i.e. meals/rides/rental car up to a certain amount). I was to be reimbursed for about 90$ and sent in all my paperwork (receipts, etc). It took 6 weeks to get a check that was not authorized meaning I couldn't cash it. I called their customer service number which was an out of country call center and was promised a new check would be sent. It never was. I have made 4-5 calls every 4 weeks or so requesting a new check and have gotten no where on this issue. Some reps say it has not been processed through accounting, some have said it's been sent and it'll be here soon. But nothing. It's now mid-April and I think it's safe to say this company sucks and I will not see my reimbursement. Don't fly with this company. They refuse to provide adequate help to their customers. Completely pathetic.

Not Verified | Baltimore to Pittsburgh. Horrible airline. I checked in online and arrived to the ticket counter on time and no one was there to check my bag. After calling a representative they said to throw out my liquids over 3oz and to go through security. So I did. I get to the gate before boarding. I stand up to board and they said I can’t get on the flight because I didn’t check in at the ticket counter (which was their fault). I asked to talk to someone who could help me get on a flight. They said they can’t help and walked into an employees only room. When I called the airline, they would only offer me credit for airline, which I don’t want because I will never fly with them again.

Not Verified | Dallas to Victoria. Well, first leg of my flight was with American airlines. I paid for extra legroom and I guess I'm glad I did since it seemed a bit cramped. When I landed at DFW I Alfred one of the AA gate personnel where I needed to go according to my boarding pass. He explained precisely the gate to go to. I found the gate went outside to smoke came back in and was waiting for my flight and boarding to begin. At around 7:25 am I got a call asking if I was still intending to make my flight. I said yes, I'm at the gate. The gentleman asked me to describe where exactly I was, so I did and told him the AA gate staff sent me there. He told me they had sent me to the wrong place and to go outside and he would pick me up in 5 minutes. The driver showed up in a very nice well-equipped luxury suburban and apologized for AA giving me the wrong info and stated they know that Boutique contracts with them. I wasn't able to get to their terminal till my flight was scheduled to already leave but the driver called and said I was in-bound. I was taken through their terminal which was actually 3 miles away from the main airport so AA really screwed up in telling me where to go. I got on the plane and had a huge amount of leg room. It was the first time I've 1 flown with Boutique 2 flown on a single-engine prop plane. No, it wasn't y'all enough to stand erect in the plane but I will say this, because of the way they did me if I can fly Boutique Air on subsequent flights I will do so every single time from now on. They were far better than the normal airlines I've flown on in the past. I saw where someone complained about the departure and arrival time is late. All I can say is they might have been trying to help another customer as they did for me. I would say they earned 10 stars.

✅ Trip Verified | Massena to Boston. This airline is never on time. I fly Boutique Air because it is the only option where I am currently working. Every flight I have been on has either been delayed or cancelled. A representative will call me hours before the flight to let me know. This airline makes it about as inconvenient as possible for getting you where you need to be. Avoid this airline if you have other options available.

✅ Trip Verified | Cortez to Denver. From customer service to the pilots you always feel like first class. Great pilots, great ground crew. This company goes above and beyond to make you feel at home. Will be flying again many times. Great company that knows how to help out a customer. Go directly through Boutique Air. Cheap o air totally hosed me. Great group here. Would tell anyone to fly with these guys. Pilots were fun and very professional. This is how flying should be.

✅ Trip Verified | Victoria to Houston. This is absolutely the worst airline I have ever used. They left my bag behind then refused to get it later. They have been rude to me, they have lied to me. Save yourself the trouble and make your trip cheaper by just driving to a different airport. Their aeroplane didn't even have air conditioning.

✅ Trip Verified | Denver to Chadron. Boutique cancelled my flight 0704 at 1:40 pm due to mechanical issues. Rebooked me on their 6:00 pm flight 0713, Cancelled that flight. Booked me on a 9:30 flight 0704 and it’s now 1:46 am not even boarding yet. Boutique Air is unbelievably unreliable. 12 hours after my original flight departure time and we are still sitting at the A66 gate of DIA with no word as to when we will fly! Make other travel plans!

✅ Trip Verified | Alamosa to Albuquerque. Landing safely was the only positive event of our entire experience with Boutique Air. Both flights were +2hrs late, almost missed the connecting flight in ABQ. When enquiring about the flight status, their personnel claimed to be unable or unwilling to track incoming flights or estimate how long the delay would be. The airline personnel are incompetent, arrogant, uncaring and absolutely terrible with customer service. They act as if you are doing the customer a favor by providing the flight. Makes one wonder what kind of maintenance program is implemented if the public face of the company is so terrible. They have the market cornered and are the only game in town for a lot of regional airports. That is the ONLY way they can possibly stay in business. This airline is worse that Spirit. I can't see how this airline can possibly stay in business if there is even the slightest competition. Every passenger I spoke to said they would fly another airline if there was another choice.