Boutique Air

✅ Trip Verified | I will never fly your airline again. The level of unprofessionalism is unbelievable. My family was scheduled to fly from Dallas, TX to Greenville, MS on August 8, 2021 at 6:40 p.m. We returned our rental car to the main terminal and called your airlines as instructed, for a ride to your terminal. Of course, no one answered. We called your Customer Service (CS), who transferred us to another number, where again, no one answered. We decided to take a cab to your terminal. We arrived at your terminal at 5:30 p.m. No one was there. We were still assuming our flight would be leaving on time. After waiting for 40 minutes, my daughter received a text from Boutique at 6:10 p.m., stating our flight was cancelled. She immediately calls CS and we are told, "no flights are available until Tuesday". We are educators and our first day of school was Monday. Boutique did not even have the decency to have someone at their counter. We literally had to beg a neighboring airline crew for a ride to the main terminal to try and rent a car to drive six hours home. We had to pay $500 for a rental car. Boutique says they will reimburse $150, but it will take a couple of weeks. We probably will never see that money. We did not make it home until 3:00 a.m. And yes, we went to work and did our job!!

✅ Trip Verified | Because my flight was cancelled with this airline, I was left stranded in Baltimore. The flight for the next evening was also cancelled. My whole weekend was ruined because of this. I got a hotel room for the night. The next day my husband drove three hours to pick me up, and three hours back. When I received a text that my hotel reimbursement was declined, I was not a happy camper. I will never, ever fly this airline.

✅ Trip Verified | I booked a flight to Nashville through a travel agency with this airline. The route showed a change of planes in Muscle Shoals, AL. After successfully checking in Pensacola, the plane arrived on time for departure and we left for Muscle Shoals. I was enjoying the flight and we landed successfully in AL for my change of planes. That is where my nightmare begin. After departing the plane, I questioned the agent on which gate I need to be at for my departure for Nashville. I was then informed that this airline no longer flew out of Muscle Shoals to Nashville, TN. I asked her why the airline ticket agent in Pensacola allowed me to check in when he clearly knew my destination. I also asked why wasn't I informed to this prior to the flight. She informed me that her boss had contacted all passengers headed to Nashville. I assured her that I had flight information that had been sent to me the same day with no changes in my flight. Of course, she blamed the travel agency. She informed me that this change had occurred over a month ago. However, my sister reviewed the site the same day and it showed the same flight information that I had. I asked about being rerouted through another airline, as I purchased the travel insurance, but was told that this airline was the only airline that flew out of this hub and the nearest airport was over an hour away. After realizing that I was stranded with no option, other than renting a car and driving myself, I contacted a friend who drove over 4 hours to get me. Of course, this problem caused me to not be able to reach the hotel that I planned to spend the night, which is another story. Because I booked it online, every number that I called to cancel, either could not find my booking or said that I had to cancel through the travel agency itself, making it impossible to cancel before the check-in. Needless to say, I had to pay for a rental car, pay for a hotel that I didn't get to use, pay for another flight home, and inconvenience a friend who ended up driving over 11 hours for an inconvenience created by this airline. What I don't understand is this: If this airline had attempted to contact me unsuccessfully, why didn't they send me an email? Although my travel agency is working with me, but the airline refused a full refund. In fact, they still want to charge me for taking to Muscle Shoals, AL, which is a location their airline routed me to that I never intended or wanted to go and had difficulty leaving and finding an alternate route to my original destination. I spent a total of 13 hours and $700 dealing with an error created by airline, not to mention the stress incurred.

Not Verified | 14 july 2021, booked on flight, 5 hour delay then at end of delay flight was canceled. Had to book a flight on American Airlines. Told by Boutique Air that cost of flight would be reimbursed and submitted claim at that time. Was told that cost would be reimbursed, no capped amount discussed. I talked with two people who stated cost would be reimbursed. Total cost $229.00. On 21 July called and was told that max reimbursement was capped at $150. This airline is a joke and will never in my life give them any business ever

✅ Trip Verified | What a nightmare. Flight was delayed an hour before take-off. I was en route to the airport and they called me and asked me if I was there yet, when I said no, they said, “okay we’ll wait for you” even though my flight wasn’t scheduled to leave for another hour? Got a text immediately after saying it was delayed until 10.25. It is currently 10.35 with no agent in sight and I have not been boarded. The price seemed enticing - I will happily pay 4x the amount next time to find reliable service.

Not Verified | Flew from Altoona to BWI to catch a flight to LAX. Very quick and convenient. Imagine my surprise when 3 days before our return trip I was notified that our flight was moved ahead 2 hours, making it impossible to make the connecting flight back from LAX. The glib suggestion of rescheduling for the next day was impossible due to work commitments. The request that they wait 1/2 hour so that we could get on the flight was also quickly dismissed, even though on an 8 seat plane we would have been 25% of the passengers. The cost to reschedule our cross country flight would have been over 1000. Luckily we were able to get a credit from southwest and schedule a flight into state college instead. After spending about 3 hours on hold with various entities, we were told that we would be refunded what amounted to 25% of the cost of the flight (which I still haven't seen) This whole fiasco cost me much more, a whole morning of a weekend visit to my son who lives across the country to try to figure it out!

✅ Trip Verified | Boutique Air is a dishonest and unreliable airline. Moreover, the customer service is extremely poor. Our flight from Boston to Massena was delayed two and a half hours. The airline did nothing to accommodate our concerns. We’re will never fly again! Don’t waste your money and time!

✅ Trip Verified | This airline is a huge scam: Every single flight is delayed or cancelled. We lost 2 days of vacation to start with because after our luggage was not transferred from our AA flight to Air Boutique, they put it on the 'next' flight: the next flights kept being delayed and then finally cancelled for 24 hours! On the way back, the same! They delayed the flight first of one hour, then two hours, so we lost our following flight. Boutique Air is always delayed.

✅ Trip Verified | I bought a package of 10 vouchers to be used over a 12 month period however after COVID hit nobody could fly. I asked them to extend my redemption period due to the pandemic and they told me to call the month they are due to expire and they would take care of it then. Now they are refusing to extend my redemption period and allow me to use the remaining unused vouchers. Most major airlines have made exceptions for using purchased tickets due to the pandemic. The front line employees that answer the phone will not assist or connect me with a supervisor. I have tried to call 20 plus times to hopefully reach an understanding person with CS skills but have not been successful. I do not recommend doing business with Boutique. They provide zero access to Supervisory personnel or opportunity for resolution of any issue. First lip service and now no service. Two thumbs down.

✅ Trip Verified | It was clean the staff were so nice and courteous. I am not a frequent flyer and they made it so comfortable for me and I really appreciate that. I will definitely fly with them again.