Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 406 reviews
8/10
4 star Skytrax Rating
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10/10

"I can’t recommend them enough"

(United Kingdom)

Trip Verified | I love this airline. Superb, I can’t recommend them enough. Also on time and the staff are impeccable. Very friendly and extremely professional. Took off on time and landed 10mins early. 1 hour flight.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Krabi
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very impressed with their services"

(United Arab Emirates)

Trip Verified | Deserves its title as the World's Best Regional Airline by Skytrax. I was very impressed with their services on their short haul flights between Phuket and Koh Samui which went by so quick. The plane was spotless and cleanliness was good enough for a short flight. The A7R 72-600 was brand new, meals were decent options for a short haul flight. I strongly recommend this airline for your regional travels in Asia and Thailand!
AircraftATR 72-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Koh Samui
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was extremely happy"

(Australia)

Not Verified | Bangkok Airways were very good. I was extremely happy especially having a meal provided. Aircraft was spacious and staff were extremely friendly The flight was on time and the fair was a good price.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phucket
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"check in was seamless"

(United Kingdom)

Trip Verified | The check in was seamless and can not recommend it enough. It was the self check in. I was checked in online and you got and get your ticket, baggage label and take it to the belt. Again it’s also self service and was done in less than 5 mins, superb. Had a two hour delay which was annoy as I lost a lot of time due to this. Food was ok for a 1hour flight. Overall good service.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ko Samui
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a perfect flight"

(United Kingdom)

Trip Verified |  This was a perfect flight. It was my girlfriends first time flying on an ATR she wasn’t too keen but as a keen flyer I found it superb. The check in was very quick. Transportation to the plane also very quick and efficient. Meal was ok during the flight. Baggage also came out very fast.
AircraftATR72-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUSM to UTP
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"it was a great flight"

(South Korea)

Trip Verified | I flew on an extremely early morning flight with this airline and I was in for a pleasant surprise. Albeit the short distance and flight time, the flight attendants provided courteous service and there was even a breakfast meal. It was quite nice. I think the meal consisted of a sausage, eggs and some vegetables. Check-in and baggage drop was done via a self kiosk and it was seamless. At arrival, my checked bags was dispensed in no time. Everything from start to finish was effortless and it was a great flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ko Samui
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Not the greatest treatment of passengers"

(Canada)

Trip Verified | Frist, they changed the schedule for the tickets without offering a refund. And then a few weeks later, they cancelled the ticket. I had to login to the website to process a refund. Now I wait up to 30 business days for the funds back. Not the greatest treatment of passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"the crew was friendly"

(Czech Republic)

Trip Verified | The flight was on time, cabin was clean and the crew was friendly, flight crew announcements were clear and understandable. We ordered a kosher meal, and got water, banana and apple but crew kindly replaced it for a regular meal. I wanted to purchase some souvenirs onboard, initially cabin crew said she will come back to me, but finally said they didn’t had any. Strange, if you don’t have any, why do you offer it in a separate public announcement at the beginning of the flight.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Ko Samui
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"I have been avoiding them"

(Thailand)

Trip Verified | The Covid years were rough on Thailand airlines and Bangkok Airways are no exception. Although our flights to Siem Reap via Bangkok from Chiang Mai operated on time, the exterior condition of the A319 on the first flight was deplorable. The second flight was on a ATR 72, Bangkok Airways still flying these relics. Being an ATR it meant a bus gate at BKK. I hadn’t flown Bangkok Airways in years and I was painfully reminded why I have been avoiding them on this trip.
AircraftATR 72 / A319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Siem Reap via Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Brilliant flight"

(New Zealand)

Not Verified | Brilliant flight. Really comfortable seat for a short hop. Service faultless and ground services excellent including a fantastic Business Class lounge at Bangkok airport
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Samui
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes