Bangkok Airways

✅ Trip Verified | I flew on an extremely early morning flight with this airline and I was in for a pleasant surprise. Albeit the short distance and flight time, the flight attendants provided courteous service and there was even a breakfast meal. It was quite nice. I think the meal consisted of a sausage, eggs and some vegetables. Check-in and baggage drop was done via a self kiosk and it was seamless. At arrival, my checked bags was dispensed in no time. Everything from start to finish was effortless and it was a great flight.

✅ Trip Verified | Frist, they changed the schedule for the tickets without offering a refund. And then a few weeks later, they cancelled the ticket. I had to login to the website to process a refund. Now I wait up to 30 business days for the funds back. Not the greatest treatment of passengers.

✅ Trip Verified | The flight was on time, cabin was clean and the crew was friendly, flight crew announcements were clear and understandable. We ordered a kosher meal, and got water, banana and apple but crew kindly replaced it for a regular meal. I wanted to purchase some souvenirs onboard, initially cabin crew said she will come back to me, but finally said they didn’t had any. Strange, if you don’t have any, why do you offer it in a separate public announcement at the beginning of the flight.

✅ Trip Verified | The Covid years were rough on Thailand airlines and Bangkok Airways are no exception. Although our flights to Siem Reap via Bangkok from Chiang Mai operated on time, the exterior condition of the A319 on the first flight was deplorable. The second flight was on a ATR 72, Bangkok Airways still flying these relics. Being an ATR it meant a bus gate at BKK. I hadn’t flown Bangkok Airways in years and I was painfully reminded why I have been avoiding them on this trip.

Not Verified | Brilliant flight. Really comfortable seat for a short hop. Service faultless and ground services excellent including a fantastic Business Class lounge at Bangkok airport

✅ Trip Verified | Flying with Bangkok Airways is a true "feelgood" experience - from the moment you arrive at the airport till you pick up the luggage. Everything is efficient, friendly, clean and, very important, with smiles. Check-in and security took less than 5 mins. The airport is a small one, nearly open air, that I believe is owned by Bangkok Airways. Clean and friendly with small snacks served. Complimentary. Transport to the plane with small, open, electric trams. Small but attractive planes and even a small meal served during the short trip. Everything on schedule. Luggage delivery at Bkk smooth as well. A special experience.

✅ Trip Verified | Great little airline and very proficient and competent staff. On time service and accurate baggage handling. Aircraft in good condition, limited amenities.

✅ Trip Verified | We had flown on Bangkok Airways from Bangkok to Krabi a fortnight before and everything was fine. In fact we were impressed by the experience. Good inflight service, tasty breakfast and on time arrival. Couldn't ask for more. Unfortunately our return journey was very different. Check in was easy and we boarded and were pushed back ahead of time. Great. Then the aircraft stopped and was boarded by a ground staff. Captain announced we were returning to the bay. No explanation, nothing. Deplaned. Meal vouchers handed out that had no ability to use at any of the vendors close by. No explanation given as to expected delay. Through questioning ground staff we found out that a technician was to be flown from Bangkok. Again, no announcement. Approx 3 hours passed and I noticed that the lounge had emptied. Questioning ground staff I found out that we were boarding, there had been no announcement on the PA system or listing on the departure gates. Prepared to forgive so long as we get there albeit 3.5 hours late. Push back. Taxi. Stop. Captain announces return to gate. Deplane. Again no announcement as to what was happening. Crowd attempts to find out from ground staff. Possibility of replacement plane coming from Bangkok so we could depart by 6.30pm. Still no announcement. Aircraft arrives and queue forms - no boarding announcement. Slow progress boarding - we find out that we will be handed a document to sign to get 1400 Baht compensation. No opportunity to read. You can sign and then board. I refused to sign. Boarded and arrived 8 hours after the scheduled time. To cap it off there was no meal / snack on the flight. A very poor experience.

✅ Trip Verified | Bangkok Airways no longer has staff to help check in at Bangkok airport for domestic flights. All check in now by kiosk which don’t work well. No options for changing flights.

✅ Trip Verified | I would say that this flight felt very much like their pre-pandemic experience. Starting with check in, me and my dad both have Premier Plus status so we checked in at the business class counter very swiftly and with little fuss, we showed them our vaccination records which were no issue. All our checked bags were tagged with the priority tag. There was a considerable queue for check in - there were plenty of flights in the morning. Since Bangkok Airways provides lounge access for all their passengers, we headed there first, but being premier plus members we were able to access the business class section. We had a corner to ourselves with a very comfortable couch. The rest of the lounge can be described as a bit dark, but with a cosy atmosphere with pastries, Thai snacks, crudités and a few hot meal options made-to-order. Everything you can expect from a business class lounge. Boarding was handled quite well, and they used new boarding pass-scanning machines. This flight was near capacity, 142 seats out of 144 available on the A319. We were a family of four so we had seats 1CDE and F. There was somebody seated in 1A and the only empty seats were 1B and a middle seat in the last row. On the return the load was much lighter and I had the whole row 2 to myself, with the rest of the family in 1DEF. The first flight was operated by a slightly older plane, had a slightly tired interior but the seats were well padded, and the interior was clean. The second flight was operated by an ex-Royal Jordanian aircraft. The only indication that it used to be operated by RJ was that the door handles were in Arabic, otherwise it has been fully refurbished. The legroom was average, not unacceptable but not spectacular. This plane was relatively new and was spotless when we boarded. The service was the highlight of the flight. A hot meal was offered with a bowl of fruit. On the outbound the meal was a baked fish in white sauce with baked potatoes which was pretty good, on the return it was a very tasty chicken lasagna. The quantity of the meals is a bit small - understandable since they expect that passengers would eat in the lounge. There was a drinks cart that consisted of red and white wine, beer, soft drinks and coffee/tea. The wines were of particularly great quality. Service was quick and all the flight attendants were very polite and professional. Our bags being tagged priority meant that once we were through immigration, all our bags were waiting for us and we headed straight out. On the return leg check in was painless and the third party lounge in Da Nang airport was spectacular - different creative seating options, lots of delicious hot and cold food options, and a nice, airy feel. Overall, it’s easy to see why they have won the awards year after year. This flight in particular shows that they are willing to give passengers a great experience as if it was 2019 again. Finally, because we booked this trip a month early, we paid a similar price for the flight as a low cost competitor (flight only, no extras), so this was excellent value for money.