Bangkok Airways

Bangkok - Koh Samui - Chiang Mai - Bangkok. This may read like the last review I wrote for this airline two years ago but I love this airline. Check in is a dream in BKK. There were no queues at all. The ground staff were incredibly nice. The economy class lounges really set this airline apart as they are open to all. They may be basic but they really do add to the holiday experience (which I'm guessing 95% of their passengers are doing). Their fleet is very new and incredibly clean. In flight service isn't quite what it was (no hot meal any more) but you really don't need more than a sandwich on hour-long flights. The only frustration about the airline is when they make you get a bus at BKK - either from or to the aircraft. They really shouldn't still be doing this at such a new airport - especially for A319 jets (ATRs are different). Baggage is always returned quickly and the experience is always a good one.

Bangkok - Phuket return A320. We heard excellent reviews about Bangkok Airways but our experience was disappointing. Both planes were reasonably clean but old and tired. We had to use customer service via phone to change the dates on our tickets and that wasn't the best experience but it got the job done. FAs not particularly friendlyh. The prices we paid were not much more expensive than Air Asia and not much cheaper than Thai Airways.

An excellent airline in the air and on the ground. My wife and I have flown numerous times with Bangkok Airways and have always found them to be so friendly and helpful. After disembarking from a long haul flight to Bangkok it is so relaxing to unwind in the comfort and friendly atmosphere of their lounge prior to continuing our journey to Samui or Phuket. Flying with them is a pleasure and when assistance is needed on any matter from booking flights through to completing the trip it is given in a friendly and helpful way by the customer relations department. We will certainly continue to fly Bangkok Airways.

Very good airline friendly staff on-time good food which was free enough space for legs nothing to complain about.

Bangkok Airways is my carrier of choice between CNX and BKK. I recently came back to from Guangzhou and needed a ticket to CNX. I had expected to have to fly with Air Asia but checked the price with PG first. I was offered a seat on the new late flight at the same cheap webfare I had seen online while in china. At last a carrier that actually wants and appreciates your business. I was able to spend several comfortable hours in domestic lounge read up on the news about Thailand check email and unwind after a fairly long day that far. Travelling again next week and managed to get the same webfare through an appointed agent in Chiang Mai for the leg down to BKK. Also glad to see that the dreadful cold chicken burger has been binned for something more edible. Cheaper than TG and worth the extra over flying the unreliable Air Asia.

BKK-Siem Reap bussed out to small propellor plane. Small inside not room for large bags. Bumpy but interesting flight - in 55 mins had nice snack box tea coffee run and water and beer. Efficient and clean. Not cheap but a good quality.

Bangkok-Phnom Pehn return. The lounge comfort and food and drink great. Flew seat 4A outbound plenty of leg room and breakfast really great. Return trip was better staff friendly and efficient. Aircraft clean and quiet.

BKK-USM return in economy. Lounge in Bangkok available to all passengers and is great for relaxing before flight. Given exit row seats both flights without asking. Service onboard good for short 50 min flight. Even offered meal and drink. Pretty good airline overall but they have a virtual monopoly on Bangkok-Samui route.

Phnom Penh to Bangkok on evening flight. Very easy and quick check-in but then Phnom Penh is a great little airport. Flight to Bangkok was on time. Meal very good for a 50 minute flight and choice of reasonable red or white wine. Bussed from aircraft to terminal (happens quite often with Bangkok Airways flights) but baggage arrived almost as soon as I had been processed through immigration. This is a great regional airline but its a pity it still does not fly to Ho Chi Minh.

BKK-TRAT Siem Reap to BKK in economy. Bangkok Airways offers service within Thailand but to Cambodia and Vietnam as well. I didn't expect a lot. Small aircraft but in very visual condition and crew was keen to make this a very pleasant flight. They even served a decent breakfast a light meal on both flights although the flight time was just over an hour. So in total it was a very recommendable performance and especially considering the price level I would fly them again!