Azerbaijan Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 65 reviews
7/10
4 star Skytrax Rating
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8/10

Azerbaijan Airlines customer review

(United States)

Living in Baku Azerbaijan Airlines is often the cheapest and they code share with Qatar & Pegasus. Flights to Dubai quick and easy - although they seam to gate at the furthest gate in Dubai. It usually takes 2 hours to go through customs. There is always some kind of hot meal with local cheese. They usually have wine but not other alcohol. Flying to Tbilisi you are sometimes lucky and are put on the Qatar flight that flies Doha-Baku-Tbilisi. When using AZAL to connect to Pegasus (a large low cost carrier out of Istanbul) run to the transfer desk as AZAL does not ticket you through and everyone on the plane will need a transfer ticket. Also be aware that when you come back to Baku you will have to wait at the AZAL desk. People are seldom connecting to AZAL and on both occasions I have been the only one waiting at the transfer desk with no personnel for about 20 minutes. Don't plan any short connections as AZAL will not ticket you through on Pegasus. I have tried multiple times to register for their frequent flyer program online but it makes little sense and I have been unable to figure it out. You fly AZAL because it is usually direct and less expensive. I would hesitate to take them on a long haul flight. They are adding new planes and the new airport is incredible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Azerbaijan Airlines customer review

(Azerbaijan)

Passengers' comfort should be the priority. I found on many occasions too many distractions from other passengers family members or friends visiting the business class section frequently. There should be a certain protocol like on all other airlines I have taken whereby visits to business class or the first class cabin are very restricted. I observed a certain irritation and anxiety with many passengers during my last trip when we had children running into the cabins from the other cabin and family members greeting chatting openly to friends or acquaintances in the business class cabin throughout the journey. Most business travellers pay a premium to get their rest or sleep and the constant movement within the cabin is most disturbing. The cabin crew needs to be given more authority to maintain it. Otherwise a very good Airline with great potential.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Azerbaijan Airlines customer review

(Greece)

IST-GYD-IST on B767 very nice and spacious aircraft for such a short flight of 2hrs 40mins. Good selection of food 3 choices of veal / chicken / fish. Professional (I would not say friendly) and helpful staff. Nice IFE with good selection but a little outdated. On the return (morning) flight was fully booked. Breakfast had 3 selections of omelette / sausages / pancakes. Good experience but limited destinations of the airline. I would use them if they offer the destination that I would want. Soon they will start Beijing with A340-500.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Azerbaijan Airlines customer review

(United Kingdom)

DXB-GYD on AZAL 757. An old and well used aircraft but perfectly comfortable for 2.20 flight. Crew very friendly. Only downside was the on board food which wasn't good at all but I had fairly low expectations and ate in the airport before the flight so this wasn't a problem. I wouldn't actively seek out an AZAL flight over other airlines but equally if they were the best option I wouldn't have any issues flying with them again.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Azerbaijan Airlines customer review

(Azerbaijan)

I fly frequently London-Baku-London Baku-Ankara-Baku and find AZAL very comfortable and a fair price in comparison with BMI. Cabin crew friendly business class service and overall experience is very good. Flights are mostly carried on times and with great professionalism from the pilots. I'll continue using AZAL in future.
Seat TypeBusiness Class
Value For Money 12345
yes
3/10

Azerbaijan Airlines customer review

(United States)

We booked the flight via Air France as a codeshare. For some reason we were not in the Azal system. While the staff were kind it took a while to resolve this and there were some moments where we weren't sure we would be allowed on the flight. Azal needs to work on their codeshare process with Air France. Once our problem was resolved and our boarding passes issued everything was great. Kind cabin crew very clean plane and meals served onboard.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Azerbaijan Airlines customer review

(Canada)

We flew between Paris and Baku return. The service was excellent. The food (hot lunch on the way to Baku and hot breakfast on the way back to Paris) very good to excellent much better than on North American airlines. It was our first time on this airline and I would fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Azerbaijan Airlines customer review

(Italy)

Baku to Tehran and return. The first flight was a pretty old ATR-72 which looked quite scary from outside. Inside was not bad and relatively comfortable. The flight was pleasant and on time service on board was correct. The return leg was very unpleasant. The flight was supposed to leave at 2:20 am but due to the late arrival of the aircraft from Baku it was delayed of 1hr. Then when the moment to board came we didn't have any news and the Azerbaijan Airlines ground staff disappeared. Just after 1 more hour a staff member was found by the other passenger and was obliged to give a public statement just in Farsi announcing that due to heavy fog in Baku the plane was delayed without indicating the exact departure time. As I'm Italian I could just get this information from another fellow passenger who translated to me. At 7am the mob almost attacked an Azerbaijan Airlines staff member and obliged him to give some news : he made a phone call and after 10 minutes the we suddenly started to board. Finally we left at 8pm and the flight with an A319 went fairly well. Bad weather is a standard inconvenience and flying with fog is not safe but the behaviour of Azerbaijan Airlines was simply not acceptable. We were all left for hours without any information any drink and any apologize.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Azerbaijan Airlines customer review

(United Kingdom)

LHR-GYD. If travelling business ask to be checked into row 1 or 2 - rows 3 onwards are sometimes used for business class but have ordinary economy seats. Generous bar large dinner with typically Azerbaijan cuisine. Cheerful attentive flight attendants. The reverse journey (LHR-GYD) is overnight.
Seat TypeBusiness Class
Value For Money 12345
yes
4/10

Azerbaijan Airlines customer review

I have flown AZAL from both Paris and London to Baku but mainly from Gatwick as it was convenient for me. I flew Business class for approx 2 years and found inflight service was normally very good but preferred the old 757's to the new Airbus as the old aircraft had individual wide seats whereas the newer 757's were 3 economy seats divided into 2. My only criticisim would be at the main AZAL office in Baku where I had to chase up my frequent flyer Silver Card - which I still do not have. I also lost my wallet with the original blue card and when reporting it for a replacement AZAL "fined" me 25% on my air miles. Security at Baku was always thorough but fair. I also used BA and BMI to Baku but would recommend AZAL as they are normally cheaper and the Baku flight had plenty of seats from Gatwick to Baku.
no