My worst flying experience in 11 years of former Soviet Union travel. On January 13 2008 the airport in Baku was closed because the airport is not equipped with any modern snow cleaning equipment. Personnel checking us in in Tblissi in Georgia without telling us anything with a delay of 7 hours in order to not let us return the tickets and book an alternative route through Kiev. No food no drinks no apologizing. Arriving in Baku after midnight no information whatsoever a crowded airport without any modern facilities. No airport representative ever turned up. No food no drinks no apologizing. Finally with a delay of another 17 hours check-in at the departure lounge we were forced to wait for 2 hours without being allowed to go out and use the toilet. Aggressive unfriendly personnel at the airport. The aircraft was covered with snow no cleaning equipment was at hand to clean away the snow from the top of the aircraft. Other passengers told us they already had similar experiences when flying from Moscow through Baku. Stay away from Azerbaijan airlines if you can.