Azerbaijan Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 63 reviews
7/10
4 star Skytrax Rating
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9/10

"a very good experience"

(United States)

JFK to TLV via Baku with Azerbaijan Airlines was a very good experience. Nice plane (A340) with plenty of leg space. Comfortable and the kosher food was also very good. They have to work on the transfer process in Baku, because it takes so long for the security, and you have to go through this about 5 times before you get on your connecting flight.They should work on it.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK toTLV via Baku
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seat, meal and staff were all great"

(United Kingdom)

Flew Business class from Heathrow to Baku on one of Azerbaijan Airlines Boeing 787's. Check in, lounge (Gulf Air lounge T4 Heathrow), seat, meal and staff were all great. Only exception to this service is the limited inflight entertainment. Using this flight regularly, the IFE has not changed in months. Come on AZAL, everything else you do is up with the best I have flown, please get some new movies/TV programs.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to GYD
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff are attentive and helpful"

(United Kingdom)

Took the option of Azerbaijan Airlines basic business class which gives a good seat, reclining rather than lay flat, plenty of space, excellent food and drink service. Azerbaijan Airlines Boeing 787's have only been in service this year, and are very comfortable. The staff are attentive and helpful however, they need to take charge of passengers who just up and wander around the cabins from economy to business and just change seats, and those who get on, recline and drop the tables etc and leave them there for take off. Other than that, only "issue" is that having flown this route 4 times in the last 3 months the IFE menu has not changed and the choice of movies etc is very limited, hardly what I would expect on a new Boeing 787.     ⚑ Azerbaijan Airlines Ranking
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBaku to London
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Azerbaijan Airlines customer review

(United Kingdom)

Both flights (PEK-GYD and GYD-LHR) were on new Boeing 787 with 3-3-3 seating. Beijing-Baku flight was full, and I was randomly allocated seat 21C on the front row of the rear section, so I had no trouble at all with legroom. Baku-London flight was about three-quarters empty, so I had plenty of space to lie across the row of three seats (23A). The seats themselves are fairly comfortable for economy class. The attendants on the first flight were particularly friendly and attentive, although I have no particular complaints about those on the second leg. The meals were very good on both flights, although I had requested a vegetarian meal (out of slight preference rather than insistence) which was not available. While this was not a huge disadvantage for me personally, it will have been a problem for more resolute vegetarians. My main criticism is the lack of content on the entertainment system. The interface works very well, but there was no interesting material to watch/listen to. I had a long layover in Baku, but the airport itself is outstanding: nice modern design, clean, efficient, sofas to sleep, and chargers. I did not buy anything at the airport, since I heard it would be overpriced, and I do not know if this is true or not.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to London via Baku
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Azerbaijan Airlines customer review

(Turkey)

AZAL offers a great meal and good seats. Today's flight was on an A319. The seats were big. The plane landed at the new terminal. Overall a nice flight experience!
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul Sabiha Gokcen to Baku
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Azerbaijan Airlines customer review

(United States)

I flew from JFK to Israel via Baku and had very positive experience with Azerbaijan Airlines. JFK-Baku the plane was a quarter full so I had 4 seats to myself. It was a new and clean airplane. I was served kosher food even though they say on their website it's not available on that flight. The airport in Baku is brand new, free wi-fi, again almost empty.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to Tel Aviv via Baku
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Azerbaijan Airlines customer review

(United Kingdom)

Flew from Ankara to Heathrow via Baku. 1st leg business 2nd leg economy. At Baku the check-in clerk asked us for extra money (for him) or else he would not be able to seat us together as the plane was full. We declined and were given seats nowhere near each other. However the plane was at least half empty including the seat next to my husband and 2 seats next to me! His actions did not reflect well on the airline which was otherwise very good. Staff on board very good but terminal staff not so. Have tried to complain to airline but keep getting sent round in circles.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Azerbaijan Airlines customer review

(United States)

Living in Baku Azerbaijan Airlines is often the cheapest and they code share with Qatar & Pegasus. Flights to My son and I flew from NYC USA to Aktau Kazakhstan and back on this airline. It was an excellent experience. The staff were professional no lost baggage issues. Meals were fantastic. I highly recommend using this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Azerbaijan Airlines customer review

(United States)

Living in Baku Azerbaijan Airlines is often the cheapest and they code share with Qatar & Pegasus. Flights to Dubai quick and easy - although they seam to gate at the furthest gate in Dubai. It usually takes 2 hours to go through customs. There is always some kind of hot meal with local cheese. They usually have wine but not other alcohol. Flying to Tbilisi you are sometimes lucky and are put on the Qatar flight that flies Doha-Baku-Tbilisi. When using AZAL to connect to Pegasus (a large low cost carrier out of Istanbul) run to the transfer desk as AZAL does not ticket you through and everyone on the plane will need a transfer ticket. Also be aware that when you come back to Baku you will have to wait at the AZAL desk. People are seldom connecting to AZAL and on both occasions I have been the only one waiting at the transfer desk with no personnel for about 20 minutes. Don't plan any short connections as AZAL will not ticket you through on Pegasus. I have tried multiple times to register for their frequent flyer program online but it makes little sense and I have been unable to figure it out. You fly AZAL because it is usually direct and less expensive. I would hesitate to take them on a long haul flight. They are adding new planes and the new airport is incredible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Azerbaijan Airlines customer review

(Azerbaijan)

Passengers' comfort should be the priority. I found on many occasions too many distractions from other passengers family members or friends visiting the business class section frequently. There should be a certain protocol like on all other airlines I have taken whereby visits to business class or the first class cabin are very restricted. I observed a certain irritation and anxiety with many passengers during my last trip when we had children running into the cabins from the other cabin and family members greeting chatting openly to friends or acquaintances in the business class cabin throughout the journey. Most business travellers pay a premium to get their rest or sleep and the constant movement within the cabin is most disturbing. The cabin crew needs to be given more authority to maintain it. Otherwise a very good Airline with great potential.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes