Austrian Airlines

Toronto to Prague via Vienna with Austrian Airlines, and I found it to be great. On time (early arrival). I am almost 6'2, had plenty of room in an economy seat. Food was good. Service was spot on! I would not hesitate to fly this airline again (this was a code share flight with Air Canada, operated by Austrian).

Bologna to Budapest via Vienna. Be aware that the offer Austrian Airlines submit via email cannot be honored sometimes. Briefly I received email of an offer called "My Halloween" that should have given right to a 10% of discount for reservation performed the day of Halloween. I did reserve this on 31st October at 23:41 pm - the discount was not applied and Customer care said that this is because despite reservation performed on time, the tickets were issued 1st of November at 2 am about. This is incredible and more incredible is how unfair is their "Customer Care" Center. Flights often in delay, not so clean and food poor.

Athens to Bangkok via Vienna. I'm presently in the Vienna business class lounge. The food offering is French onion soup, cream celery soup, bread, a nondescript sandwich spread and little squares of cake. We travel all over the world and this is the worst. When flying long overnight flights (Vienna to Bangkok) we rely on some decent food in the lounge because we don't want to wait until 2am for dinner onboard. The inflight services are good and the flight attendants are exceptional. But I will think carefully before booking long on Austrian again.

Miami to Delhi via Vienna. I enjoyed my first experience on Austrian. The flights were both on time, the Business Class seats were mostly comfortable (not much room to move your feet when your seat is in the lie flat position), the staff was cordial and the meals were delicious. My only negative observation was the the warm temperature of the cabin on both segments - Austrian does not have personal air vents on these aircraft.

The new Austrian luggage restrictions and payment for checked in luggage causes passengers to bring way too much luggage into the cabin, and the crew is not able to handle it in a good manner. Austrian should not be so cheap on the luggage allowance. It annoys passengers even they buy a "good" airline ticket, and then have to pay extra for a suitcase.

Vienna to Toronto, and the Austrian Airlines staff were great. Only problem was my food. I discovered that I was getting Gluten free food instead of my diet/lite meals. Staff tried to switch food but no extra was available on fight home. They did change my pasta on the flight to Vienna. Please consider a meal category with fruit, vegs, dairy, meat, no sweets, no tomato sauces that don't sit well with late dinners on long bumpy flights! I love the Austrian coffee. I don't enjoy the new crackers with seasoning, Want my fish back!

Travelling Innsbruck to Zagreb via Vienna. Austrian Airlines offer hotline for their customers with gold status which should help with reeboking in a case of delay. Airport INN announced that their flight 906 to VIE will be delayed, however Austrian hotline provided inaccurate information and tried to convince me that there will be no delay. At the airport, they were informed about the delay and proposed to stay in a hotel in VIE overnight. They did not show any initiative to rebook on the flight of their partner Croatia Airlines. Finally, they rebooked me since I insisted. Their staff in INN is not well trained and their priority is to charge passengers for luggage instead of providing service to passengers on delayed flights. They do not have a lounge what is now especially problematic due to frequent cancellations and delays. Austrian was unable to provide any drink to Business and Star Alliance Gold Passengers during 1 hour and 55 minutes waiting time at the airport. The staff in Innsbruck is particularly unhelpful and rude. Ground operations service level of Austrian is very low.

Flew from Washington Dulles to Vienna with Austrian Airlines on the way to Venice. Can't say enough about the service or food in business class on this flight. In fact the food was as good or better than any meal we had in Italy.

Have flown Vienna to Tokyo in Austrian Airlines business class in August. Having flown on Austrian business class several times since they have introduced the new cabin and was once again impressed by the product offered. Intercontinental lounge in Vienna small but nice. Nothing extraordinary but a decent lounge to spend a short time prior to departure. Boarding smooth. Welcome on board very warm. New cabin is a joy to travel in. Design friendly, seats great, entertainment program very nice. Food, in my opinion the best in the skies. Everything is restaurant quality. Viennese coffee specialties a great touch. Crew were fabulous. Will fly them again.

My partner and me had an Austrian Airlines flight from Vienna to Dubrovnik in August. We had to reschedule our flights and cancelled our accommodation in Dubrovnik, and also missed out on a start of a cruise that we were to catch up with on Korcula. We had made arrangements to catch the last ferry that evening that would take us from Dubrovnik to Korcula. Halfway to Dubrovnik our flight was rerouted to Zagreb which led us to miss our ferry. This left us stranded in a strange city at peak season on a Sunday evening with no chance for accommodation. We notified our cabin crew that we had missed our connection and they directed us to the land crew who were to help us make further arrangements. At the airport terminal, we quickly realised that there was no Austrian Airlines representative available. We asked the information where a lady pointed to the Croatian Airlines counter who represent Austrian Airlines in Croatia. When turning to the Croatian Airlines counter, the lady shrug her shoulders and asked us to "write an email to Austrian". She did offer to look up whether there were any other ferries or buses to Korcula but there were none until the next morning. Then I asked: "Who could help us?" I was given the worst possible answer a customer service officer could give: "You can only help yourselves." Finally, after a very expensive taxi ride to Orebic and catching the last passenger ferry we made it to Korcula. No thanks to Austrian Airlines. The following day me and my partner lodged a feedback form and a request for an official statement to confirm that our flight was delayed so we could claim the extra expenses from our insurance. After a month of no response from their customer service and after exchanging email with them over two months, we are yet to receive our statements.