American Eagle

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 141 reviews
5/10
No Skytrax Rating
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1/10

American Eagle customer review

(United States)

RT from MLI to LEX involving connection at ORD each way. I have been flying for 45 years - this is without question the worst possible round-trip experience I have had. We were 90 minutes late leaving MLI (first flight of the morning) due to problems with a thrust reverser. Had a 45 minute wait. Overheard the pilot tell another passenger what the problem was - why was there never an announcement to the rest of the passengers? As a result we arrived ORD 15 min too late to make the connection. Next flight to LEX was 6 hours later and was sold out - next possible seats were 9 hours later. American did agree to let us travel to Louisville (SDF) instead but had to rent a car with a hefty drop charge. Finally arrived in Lexington 3.5 hours later than planned. Return trip a few days later was worse - left LEX and arrived ORD on time. Had a 2.5 hour layover. The time came to board with no announcement. 30 minutes later told the aircraft had landed and we would board "shortly". Another 30 minutes passed and the gate was changed requiring a hike down the concourse. Finally boarded 2.5 hours after original departure time. Clearly there were mechanical issues at work and AA does not want to admit to them. I would avoid this airline completely in the future but unfortunately their competition is equally indifferent to passengers and equally incompetent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

American Eagle customer review

(Mexico)

GDL-LGA via DFW: I had two American Eagle flights on last week's trip from GDL to LGA via DFW. The flight to DFW from GDL was on a plane with 2 seats on one side of the aisle and 3 on the other. I had one of the 2 seats. The seat was fine and there was no one sitting beside me. Overall the flight was comfortable and the distance between the seats appeared to me to be somewhat greater than I have seen in coach on a major rival carrier. The flight was half-empty. The return flight from DFW to GDL was on an Embraer with 1 seat on one side of the aisle and 2 abreast on the other side. I was in the single seat. This flight was full. A smooth flight with a smooth landing.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

American Eagle customer review

(United States)

IAH to LAX. This was a pretty standard flight. The plane was small and the seats were uncomfortable feels like taking the bus but for a short flight it is hard to complain too much. The plane was a commuter with 2 sets on 1 side of the aisle and 1 on the other. I am 6'5 so my knees constantly dug into the seat in front of me and turbulence was painful like most economy class seats. The service staff was among some of the most friendly I have seen on a domestic airline but I'm sure that it varies from flight to flight. Captain displayed good communication with the passengers. Offered the usual non-alcoholic drinks in a small cup. I can't give any airline a good ranking on food and beverage that will charge for a bag of crackers. The flight departed and arrived on time however at LAX American Eagle crams you into a shuttle shoulder to shoulder to go to the main terminals. Overall not a bad experience and I will probably use them next time I fly to LAX.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

American Eagle customer review

(United States)

I fly American Eagle a couple of times a month on business. The flights are almost always on-time. My only real complaint is the condition of the fleet - they really need to update their planes. The planes are incredibly cramped the seats are hard the storage is non-existent some wi-fi would be great for us business travelers. It's confusing that they accept only cash on board for alcohol/snacks when with most other carriers (including AA) it's the other way around. Still it's much better than UA Express to name one other regional carrier I've flown with recently.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

American Eagle customer review

(United States)

Four flights. First and second leg out were fine no problems and on time. Return to Dallas on third leg was also good. Last leg home out of Dallas was to board at 5pm Waiting at gate after 5 and agent announced that the flight crew was late. Captain arrived about 5.15 but no Flight Attendant or First Officer. Substitute FA obtained and was told about 5.30 that FO was due shortly. 6pm still no FO but Captain had us board. Sat in hot plane (101 degrees outside) but FA did distribute water. Captain left cockpit returned around 7 pm and told us to leave the plane as he did not know when the FO would get there. 7.15 substitute FO arrived we re-boarded and lifted off from the runway around 7.40 arriving at our destination around 8.30pm. Plane had to wait for ground crew to finish with a Chicago arrival before we could get to the gate. Off the plane at 8.50.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

American Eagle customer review

(United States)

Had a wonderful 1st flight with my fiancé. While we were on a short flight and sitting in coach the flight attendants made us feel as though we were in 1st class! I would highly recommend this airline for anyone looking for a comfortable trip.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

American Eagle customer review

(United States)

Arrived in Nashville from Miami. Frustrating how much bad service they cram into such a short flight. When we got to our gate we were informed without apology that the gate had been changed. Once onboard it was apparent that we would be served with the same lack of professionalism. Having boarded 20 minutes late the pilot made up the time. My wife fell asleep but condensation from the air unit above started dripping on her. The seat front pocket was torn so badly that their included magazines kept spilling out onto the floor. After de-boarding those with gate checked luggage had to line up in the hall and wait for them. I was pleased that mine was second because it turned out that nearly everyone had a gate checked luggage thanks to more or less standard baggage fees. This made for a very messy de-planing. This is a time when companies like American Eagle should be attempting to compensate for their less maintained appearance by upping the ante on customer service. Sadly they are moving in the opposite direction.
Seat TypeEconomy Class
Value For Money 12345
no
na

American Eagle customer review

(United States)

Service was terrible. I flew from LGA to RDU day before yesterday. I had turned on the call light to get assistance. Attendant stood in the aisle talking to the guy a few rows up twice and never came even to ask what I needed. Someone cut the light off 3 times (and I again called). No one ever came to acknowledge the light much less to see what I needed. When on my way out I asked if she had seen my light (trying to give her the benefit of the doubt) she said they couldn't move around when the seatbelt light was on. The fasten seatbelt light wasn't on and she was moving around.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

American Eagle customer review

(Moldova)

DCA-JFK on an Embraer 140. Flight was on time. Airplane has seen much better days FA didn't really care about passengers but overall ok. For such a short flight I have no major complaints. Got me to my destination on time.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

American Eagle customer review

(United States)

JFK-ORF. Embraer 145 was very clean and quiet. Flight attendant was polite and helpful. The free drinks were a nice touch and the Captain seemed friendly over the PA system. There was very little or no turbulence so the ride was smooth. I will fly American Eagle again if necessary.
Seat TypeEconomy Class
Value For Money 12345
yes