American Eagle

My husband and I flew from Charlotte NC to Chicago Il on June 7 2013. On this particular day there were thunder storms and high winds all up and down the east coast. While we were waiting one flight had to return to the airport because of the weather and another was cancelled. Our flight was a bit late and had to circle the airport for a while waiting to land - all due to the weather. Though our flight was a little late we made up time in flight and landed almost the time we were supposed to land. Though the plane was small it was comfortable. Our carry on baggage was put under the plane just before boarding and collected again as we left. Overall it was a pleasant experience. We were pleased.

1st flight YYZ-JFK cancelled. Had to rebook and scramble to get an earlier flight so we didn't miss our connection to BCN. 2nd flight JFK-YYZ delayed 1 hr then 2hrs then 3hrs then 4hrs. Made to sit at the gate for updates that never came. Told we were missing a captain. Told captain was coming "at his leisure" by the gate agents. Told we were receiving no announcements over the PA because there was nothing to announce.

PIT-ORD 10-Jun-2013: Missed connection to NRT Japan due to malfunctioning landing (would not retract) due to pilot having to return to departing airport (PIT). Could not get an acceptable flight to connecting airport (ORD). Plane also had 3 non-functional seats which caused gate agent to announce that the flight was in an "over- booked" situation. This was most definitely my worst flying experience in over 40 years of business travel. Will not book on American Eagle again!

Travel often between Nassau Bahamas and Miami. Stopped flying them for many years. Delayed flights cancelled flights luggage often does not come on flight. Last night June 2 2013 topped them all. Returning from vacation in D.R. on American had to get on American Eagle 3470 to get home to Nassau. 9.05pm scheduled flight. Around 8pm they posted that it was delayed 9.30. Then around 8.45pm they posted that the flight was delayed until 1.30am agent said they were waiting for crew! They are disorganized rude and never tell a straight story. I was able to get a hotel room in Miami and they booked me on Bahamas Air the next morning. Found out they ended up completely cancelling this flight. Some people sat there waiting until after 1am until they were finally told the flight was cancelled. This is such a common occurrence especially from my past experience with American Eagle.

Delayed from Lubbock to Dallas for bad weather today. There was no bad weather we drove over a hundred miles to get to the airport. The entire staff were rude and scheduled us for tomorrow. Tried calling them to get a earlier flight and we were hung up on. Will never use American Eagle again.

JFK-YUL flying an Embraer 1x2 rows. Using American airline JFK flagship lounge it is probably the best American lounge. I have been told I must go to gate at 8.50 for 9.30 flight. Well I was there by 8.30 pm waited until 9.15 pm I have been told the flight delay because crew is not on board. Another 30 minutes I walked to the counter again and I have been told engineers are on board fixing problems. By 10.45 pm I went to the counter again and I have been told there is another plane will arrive in 10 minutes and they will change aircraft. 11pm the pilots walked out the arrived plane and ready to go home. Half way the terminal one ground staff called them back and after some phone calls pilots back on the plane again. 11.20 boarding started 11.45 took off at JFK. Cabin crew only did safety demo and hand out landing card. No drinks or anything served. Pilot just said try to get to Montreal as fast as he can. We landed at YUL 1am. From the beginning to the end not one person apologised for the delay. I will try to avoid this airline in the future.

Miami to Atlanta flying an Embraer. 1x2 rows. No storage for carry on inside the plane. They made us walk thru the rain to board the aircraft. The flight took off more than an hour late. Price was USD350 but they don't even give a full can of coke. I tried to purchase a snack but they don't accept my American Airlines credit card. Very uncomfortable seat. I would avoid American eagle in my future flights.

DCA-JFK-DCA CRJ 700. High marks for operating on a forecast heavy snow day when many other airlines cancelled. Weather turned out to be fairly mild at both DCA and JFK that day. This is commuter regional service and works well only for a flight of no longer than 1.5 hours each way (approx. 250 miles). I connected at JFK to a Cathay Pacific international flight. CRJ 700 aircraft on both segments were quite new very quiet clean and reasonably comfortable in First Class. Yet the so-called First Class seat offers nothing with no leg rest or entertainment system. All standard carry-on bags must be valet checked and causes delays at the destination especially if connecting quickly to another flight. A beverage was served and a small bag of trail mix was given outbound but only given to me on the inbound flight because I asked. American Eagle gate counters tend to be a bit chaotic especially at JFK as several flights board from the same gate entrance. Both flights were on time the flight attendants were reasonably friendly and my checked luggage delivered without too much delay. Overall this is the most basic way to connect by air (even in so-called First Class) between two airports that are about 250 miles apart. On this trip the flights worked very efficiently for that purpose only. I would not want to fly on a commuter regional jet for a longer trip.

Original flight out of Fresno was 9.15am at approx. 8.30 the sign was changed to delayed to 10.30. At approx. 10.00 it was changed to delayed to 2.20pm and we were told to go back to the front counter and get our tickets renewed. Stood in line for 2 hours and then had to go through customs for the second time same long line. At approx. 1.50pm we were told flight was cancelled and that we all had to go back to the front desk again and get rescheduled for another flight. After standing in line again for a couple of hours we finally got tickets for a flight the next day. They did supply us with a room for the night but no transportation to get there. They gave us a coupon for supper for $12.00 and $7.00 for breakfast - what a joke. Did make it home the next day.

ORD-CVG. They delayed my wife's flight by 5.5 hours after the flight landed because the crew were not ready. I have used them only twice and they delayed flights not because of weather both the times. A very unreliable airline.