American Eagle

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 128 reviews
5/10
No Skytrax Rating
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9/10

American Eagle customer review

(United States)

XNA-ORD-XNA. First class seats comfortable but overhead storage limited as the singe seat side on CRJ has had the bins removed. 3 Rows of first class on CRJ in a 1+2 format. Under seat storage is ample allowing 2 bags to be brought on board avoiding their annoying valet bag service that can take 30 minutes from landing to complete. In flight drinks and snacks very nice with pleasant FA - Gate agent was awful and tried to stop anyone bringing 2 carryons on (1 personal item and a bag that fits overhead) - young and impetuous. The addition of First Class on their CRJ has been a definite boost for this carrier - even in coach their drink selections have got better. Now I seek out CRJ flights.
Seat TypeFirst Class
Value For Money 12345
yes
9/10

American Eagle customer review

(United States)

ORD-EVV on ERJ-145. Efficient and friendly male flight attendant. Plane small but overall fairly comfortable clean and well maintained. Flight attendant did a round of drinks and came back to offer seconds. On time departure and good service. Not bad for such a short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

American Eagle customer review

(United Kingdom)

I flew American Eagle between San Diego and Los Angeles International to catch an onward flight to London. The service was excellent on this very short flight (27 minutes). The flight attendant was friendly and diligent and made sure that everyone got a drink even though we were landing as soon as we took off. The flight left on time and landed early - can't ask for much more than that.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

American Eagle customer review

(United States)

PHL-ORD-XNA. With a little luck I experienced the new First Class on American Eagle on their CRJ aircraft. I say luck as there is no clue that there would be first class on the flights - seat selection map was as normal - all one class but I happened to pick in the first 3 rows and got a first class seat FA told me that there is no priority given to frequent fliers and I felt that is an oversight by AE to show off their product to their best customers. Seats will be sold as first class from July 1. Seats were very comfortable - in fact the most comfortable American Eagle flights I have had! One downside is the loss of the overhead on the single seat side (there are 3 rows of 1+2) and one of the remaining bins contained an oxygen canister. Maybe AE missed a chance to put some full size bins on the one side? Definitely a step in the right direction for AE and I will no longer avoid their CRJ aircraft (as I do the Embraer).
Seat TypeFirst Class
Value For Money 12345
yes
5/10

American Eagle customer review

(United States)

CLE-LGA JFK-CLE. I needed to get to NYC early to catch an international flight leaving from EWR (due to airline changing airports) and this was my only option at the time. I checked the seating chart and also called customer service to see what the flight load was and the rep said the plane was pretty full and for $50.00 I could do a same day confirmed standby so I did. I arrived at CLE gate to find only 7 passengers on the flight. What a rip-off! The FA was nice BOB for snacks. Return flight was much better flight was passengers PAX total . FA was great and very personable. Many carry-ons were gate checked and were received shortly after landing.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

American Eagle customer review

(United States)

Commuting from the midwest to Boston every week I have taken dozens of flights with American Eagle typically on a Embraer regional jet with the 1x2 seat layout. Presuming pricing is equal they are my preferred airline due to the Embraer aircraft. That said - pricing is all over the board. I may pay $200 one week and the next week the same flight is $400. I have preferred status so I always have access to the exit row (9 or 11) which are the only reasonably comfortable seats on the plane (1a is also ok if you have no Carry-On). Attendants are pleasant and attentive. Complimentary beverages are served but no snacks. Because the plane is small boarding and deplaning is quite fast. American Eagle allows gate checking of carry-ons which is necessary if you are taking anything more than about 9" in depth. I have actually bought a rolling computer bag specifically because it is the size and shape of the Embraer overhead compartment. Don't expect a standard roller bag to fit - they don't even get close. Biggest complaint is overhead light maintenance - at least 1 of 5 flights the overhead light is burned out. 2nd biggest complaint is temperature. The front of the plane is hot and the rear is cold. The exit row gives extra legroom but it also is a cold seat in winter. Keep you coat handy. Overall it is a reasonable flying experience if you can keep from changing planes in LaGuardia.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

American Eagle customer review

(Australia)

Toronto to La Guardia. Very helpful at check in and gate. Small old aircraft but nice flight attendant on board and served a drink on the short flight. Age of airplane was my only concern.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

American Eagle customer review

(Finland)

Key West - MIA. Easy check in thereafter clueless/lacking service and rude staff. Plane late without any particular reason given. Succeeded to get places to the next flight which departed earlier only after insisting on various (non-responding uninterested) persons (we were about to miss the following transatlantic flight). Service onboard unfriendly.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

American Eagle customer review

(Germany)

MIA-NAS and return with ATR72. Two nice short flights. But both legs were late - due to a technical problem and due to mismanagement of the ground staff - there was no one to unload the aircraft in Miami. American Eagle gates in MIA are very run-down.
Seat TypeEconomy Class
Value For Money 12345
yes
na

American Eagle customer review

Arrived at airport at 6 am this morning to find my flight cancelled due to fog (that's right low clouds). I am still sitting here at 11:10 am while listening to every other airline depart and arrive at this airport while American Eagle struggles to get their act together. I am looking at the departure board and every airline is on time except American Eagle. Travel at your own risk.
no