American Airlines

Flight from Boston to O'Hare, fair to good. Basic experience. AA did not handle the flight delay well in O'Hare - assigning late inbound pilots who were near time-out for active service on an already delayed departure flight to an airport with a curfew time. O'Hare frequently has runway holds and queues to make things even later. We ultimately returned to a different gate due to timed-out pilots for our now cancelled flight but then they didn't have the staffing available to open the gate and get us started with rescheduling flights for an additional 20 minutes - blowing any chance of catching some of the last flights to Southern California for the night. It was just one setback after another. My recommendation, if your flying AA - stick with the hub in DFW, at least they may have the extra resources there to keep things moving. I was dumbfounded by the decision tree and mitigation process for the not so uncommon event of a cancelled flight at O'Hare. No hotel help, a silly dinner voucher for some restaurant that might be open in the terminal after midnight, and just not a whole lot of explanation. Yes, the rain did cause part of the delay, but really no responsibility was attributed to the airline for the other factors that weighed into the cancellation. I am now flying home on a competitor along with at least 5 others I recognize from that fateful night.

A depressing experience. Flight delayed nearly 4 hours with no explanation. We went through a secondary security check so water purchased after primary security was confiscated. I should be grateful that AA takes security seriously but several people came through that check with water not found by the baggage checkers. The cabin crew were rude, unfriendly and very unapproachable especially when we needed water. There were passengers in the front seats who we assumed were airline employees. They were given priority treatment with much joking with the crew. All very unprofessional. At take-off and landing there was very little attempt to ensure seat-belts fastened or seats upright. To get on to a British Airways ongoing from Miami was a true joy.

Flew from Vegas to Chicago O'Hare, en route to Buffalo. Was informed via voicemail my next flight was delayed and then another canceling. I called the given number to get booked for the next flight it was not until 8.30 am. She said I would get info through email that never came. They had cots present to sleep on but failed to mention they wake you up at 4am. Sat at my gate for 4 hours just to find out they had changed it without me knowing about it so I had to run to my next gate. I got there with 10 minutes to spare but they closed the gate, would not let me on, and said that my ticket had not been issued when I had it present on my phone. Next flight was not until 3 pm, luckily was on standby at 12 pm where I managed to get on an "overfull" plane last minute. Arrived home 14 hours later than I paid for. Used their gogo service and paid $6 for a movie that cut off after 30 minutes, no refund. They don't even offer complimentary peanuts on a 4 hour flight. Never will fly with them again.

Our flight was delayed 5 hours due to a bad computer part. We were repeatedly given inaccurate information about the length of the delay. Told AA had to get the part from UA, then told part had to be flown in. Then part was on UA plane in hangar. Told it would take 5 minutes to swap out. Took an hour to remove, another hour to install and then testing began. After 2 hours of delay, given $12 meal voucher. You can't even buy a pre-made sandwich at ORD for that amount. Missed our connection and the rebooked one too. Trip that should have been 16 hours to my home took 24 hours. AA gave me 5000 air miles, which costs them nothing.

Pleasantly surprised at how comfortable the flight was. Plenty of leg space, great overhead lighting, great seat back entertainment. I had asked for a vegetarian meal - which showed up and was delicious.

ORD-MSY, 1st July. Online check-in was swift and simple, no delays and friendly ground and air crew. Basic plane so no wifi or IFE but it was only a 1.5 hour flight so can't really complain. A bit of a bumpy landing in the rain but very well-handled by captain and crew. Was served a complimentary drink but no food, but again only a 1.5 hour flight. Would happily recommend AA to others.

First they changed my flight time in London so my layover was 5 hours, then I get to Chicago and they wait until the last minute to change the gate which was a 15 walk from the original gate. They changed my flight time there to another 5 hour layover then the flight was delayed again to leave at 9 pm. Because of AA my travel time was 31 hours in length with no apologies. No one wants to help or answer any questions they don't care about the passenger I will never fly AA again.

Awful plane, dirty, very cold, unresponsive crew. I am platinum with this lot but it is out of necessity. American Airlines really is the bottom of the barrel.

First Class on A321 Transcon. Ground service was excellent. Flagship Check-In was fantastic, very spacious and modern space away from the crowd. After check-in, I was escorted to the front of the TSA Pre-Check Line and was done with security in two minutes, although I wish the agent was more jovial. Flagship Lounge great with plenty of breakfast options and an extensive beverage selection. The lounge was not crowded. Seating was comfortable and WiFi was fast. Overall, a great space with much better food and drinks than the regular lounge. Flight was good. Seats were spacious with tons of storage. Power ports, USB plugs, remote control and a bunch of other features located by your seat. Seat was private, minor complaint would be the firmness, wish there were a lot more soft like the ones they have on the Boeing 767-300s. TV screens were huge, great interactive map with plenty of entertainment options. The purser was interactive and friendly, although they lack some finesse. She dropped my appetizer on the floor and constantly spilled liquid on my tray table. Food in abundance, they also introduced a new menu that I got to try out. Appetizer, main and dessert were all good quality, although nothing memorable. Salad was extremely disappointing. It tasted and looked like leftovers from a prepackaged bag of salad and the dressing was oily. Overall, food could have been better although for a flagship route, American should step up their game, considering Delta offers excellent inflight meals on shorter flights. All in all, the flight was great. Excellent ground service, good service, great seat, although food needs some improvement.

The flight was okay. Legroom fine, snacks were okay, the average you would expect from a domestic flight. However, let me emphasize on the poor baggage handling on this flight. We arrived at the Terminal, 4-5 hours before boarding time, just to be sure. We were allowed to check-in. However, upon arrival at our final destination (STL), our bags were not with the plane. They were not on any of our flights! As it turns out, our bags never left New York. We thought that being very early for our flight guaranteed every detail to be fine, including our luggage. However this event was truly a disappointment. I still would recommend this airline to other people, as my other flights were fairly average, and didn't go wrong like this one.