American Airlines

I flew First Class on American Airlines from Cartagena to Miami and had a 5 hour layover before continuing to San Francisco. I was traveling with 2 other friends who were flying on to LAX. We proceeded to the Admiral's Lounge in Miami for our long wait. At the lounge check-in counter, I was denied access because the American employee said Miami does not have a reciprocal agreement with SFO. My friends who were flying to LAX were granted access because Miami and LAX have a reciprocal lounge agreement. My friends enter the lounge, I went back out to the public area. I was humiliated and appalled at the treatment I received. Then, I boarded an old plane with no entertainment, no full reclining seats and no privacy in the First Class section. I will do my best to never fly American again.

Manchester to New York JFK with American Airlines and one of the worst flights of my life. Cabin crew on the way there were rude and we're taking it in turns to nap. Ran out of free beer before reaching us on the first round but the food was okay. For an 8 hour flight plus nearly 2 hours delay the seats are horrendously uncomfortable - an awful start to my holiday. I spent the 5 days in New York dreading the flight home. I was right to dread it - the same plane with awfully uncomfortable seats. The crew were much nicer. It was a night flight - no room to try and sleep as the seats are so close together. I will avoid AA like the plague.

Going from Buenos Aires to Iowa and back. I haven't flown American Airlines in years, but since they were the airline that flew into the Iowa city I needed to go to, I decided to try them again. Planes are very old, staff is ambivalent to rude, and my last leg I tried to get changed from online check in to at bag drop and each stop along the way. I wanted to head out 2 hours earlier from Miami since I didn't need to sit at the airport for 10 hours. They refused to move me even though there were seats and the flight I was on was overbooked. The flight I took was more than 2 hours late because they had to move a plane to get our plane out? As a side comment, when the gate changed they only announced it in Spanish. Not a good experience. Won't be coming back.

Four American Airlines flights during past two weeks London to Aruba via Miami, and Panama to London Heathrow via Dallas Ft Worth in Business class. On none of the flights I was welcomed onboard, neither heard a "bye" or "thanks" when leaving the aircraft. The best flight was the first, both regarding the seat, the food and the crew. The last flight was absolutely the worst. An old, worn Boeing 777 with terrible seats. Delayed 3 hours because they had to change a part after we already had boarded. The crew was quite miserable, not enough lavatories, the food was so so, the entertaiment choices very limited. Was happy to board a BA flight in London.

Booked an American Airlines flight from Austin to San Juan, Puerto Rico in mid January. Over the last two months, they have made 5 schedule changes without letting us know of the change. We have to constantly monitor our record to find the changes, and two have required us to rebook different flights in order to make connections. We are still two months out, so I am expecting another 5 changes before we depart. When we call to talk to a representative they are generally nice, but completely unhelpful. Two of them even took to reading me their operations manual as they tried to decide what to do. I am a frequent flyer with other airlines, and have never had a single schedule change. No wonder American has such a bad reputation. I will never fly American again.

When I booked my flight with American Airlines I was a little concerned because I had never flown with them before. My trip was uneventful, which in my books is good. No delays, no issues with my bags, and no issues with the flight itself. Originally I was supposed to fly home on Saturday 12th March, but due to extreme flooding in North Louisiana, which is where I flew to, I will not be able to make it to the airport tomorrow. The airport I flew into is about 2 hours away from where I am at and the airport there was not in the extremely affected areas. At first I was told that unless I was flying out of one of the two cities that got hit the worst nothing could be done about my flight, even though the roads to get to the airport I was flying out of were blocked. I spoke to AA customer service and she was able to wave the fees and change my flight anyways, I am now a pleased customer and will be comfortable flying with them again. Now as far as the insurance I purchased for my flight, that's a different story. They did me no good at all!

Just had a horrible experience - I had a red-eye American Airlines flight to Miami from LAX for an important meeting. The flight was supposed to leave at midnight, and was on a "new" plane, according to the captain. Before even taxiing, the airplane began to experience computer issues. Multiple attempts to fix this, including a reboot, rewiring, and many false starts all resulted in nothing. In the end, I got off the plane because there was no way I could make my meeting in Miami in time. The plane ended up taking off around 7:30 am after a 7.5 hour delay. On top of that, American is taking up to 6-8 weeks (according to their timeline) to refund me the seat upgrade I paid for, didn't take accountability for this issue or suggest solutions, and didn't give any miles or more than a half-hearted apology by e-mail. I will actively avoid American Airlines in the future given what seems like a lack of commitment for customer service and operational excellence.

Our flight from Phoenix to Las Vegas with American Airlines was delayed for 30 minutes - we were in the air for about 15 minutes when it was announced that we must turn the plane around because it needed a new antenna. As we sat quietly on the ground, they eventually told us that the part they needed would be here by 2:00pm. The flight was suppose to leave PHX by 11:30am. As 2pm approached, they told us the mainentance wouldn't be here in time. They found another plane and had us head to that area of the airport. They told us to hurry over because the flight would board by 2:15 pm. 2:30 pm came around and we were still waiting to board and for a pilot to arrive. We boarded the plane at 2:45 pm. 3:10pm comes around and we still haven't moved. The flight attendant comes over the loud speaker and tells us there is another problem. We have now been on the plane for 4.5 hours and during this entire time, not one member of American Airlines staff has apologized for the inconvenience, nor comped anyone's troubles. We are now on the second airplane, while we wait for mainentance, a second time. I have never been on an airline in my life that was so disrespectful to their passengers. Excuse after excuse has occurred without any consideration for the passengers onboard. Think twice about booking a flight with them if you have to be anywhere important to be.

I booked my American Airlines flight online and they took the money out of my account immediately and then hours later emailed me saying "the seats I selected were not available." So I tried calling multiple times and after 45 minutes finally got a representitive and they told me my seat number would be given to me at the airport. I arrived and when I got through security and to my gate they denied me getting on the flight when I still had 10 minutes to departure. My father died and I was trying to get home ASAP. They told me they would put me on standby. After spending 5 hours at the airport I found out 5 people were in front of me for stand by. The people were rude and did not seem eager to help passengers. Will never in my life try to fly through American Airlines and will never recommend them. Also they said my ticket was non refundable.

First flight from Des Moines to Lihue they changed planes so the $75.00 extra I paid for exit seats and extra leg room seats were no longer - told me they would refund my money! Which doesn't help on a 7.5hr flight when someone got lucky and got exit row seat that's did not pay for them! Then checking in to fly home, the same problem - we were the 6th person to check in I asked they said they switched planes and we would not get our seats and everyone had checked in! Which was not true. So once again "we are sorry you will be refunded I'm 2 to 3 billing cycles. So someone that did not pay for exit row seats gets our seats again. They just change seats with people who have not checked in!